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ROI Analysis of IP-Telephony in enterprise

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A brief analysis of different aspects of IP Telephony in Medium or large enterprises. For sure IP Telephony is a must-have for evefry business. Thats what this document can prove.

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ROI Analysis of IP-Telephony in enterprise

  1. 1. Enterprise IP Telephony ROI (Return On Investment) Analysis
  2. 2. Savings related to IP Telephony Falls into two categories ● Measurable Savings – Branch office calling – Conference bridging – Long Distance Calling – FMC Fix-Mobile- Convergence ● Implicit Savings – Call forwarding / follow me – CTI Computer Telephony integration – Automatic Call Distribution – IVR Interactive Voice response – Teleworker integration – CRM Integration – CDR Call Detail Record/Reporting
  3. 3. Measurable Saving: Branch office Calling ● If you have two offices, one in Islamabad and other in Karachi. ● Suppose total 100 calls per day made either way from ISD office to KHI or vice virsa. Average call duration 2.5 Minutes. National Telco round off to 3 minutes 300 X 100 = 300 Minutes X 1.10 Rs = Rs 330 without Tax ● AND with TAX = 440 Rs approx / Day. ● Per year you can save 440 X 22 days X 12 Month=Rs 116,160
  4. 4. Measurable Saving:Conference Bridging ● Tedious process of getting conference-bridging facility from local telco costs you different. ● Example: The biggest Pakistan cellular Telco charges Rs. 50 per month and are applied to all “Conference Bridge” participants. ● If 5 participants do conference bridging between your two or more office it costs as under ● 10 participants x Rs 500 monthly = 500 Monthly OR Rs 6000 Annually. ● IP Telephony saves you Rs 6000 Annually
  5. 5. Measurable Savings: Long Distance Calling ● Mostly Local Telco charge Per minute billings compare to SIP trunking providers per second billing. If your organization talks 30 minutes daily outside Pakistan. These are 7920 Minutes per year. Suppose 7920 Minutes are average 3 Min call. 80% would be somehwere 2-3 minutes but you pay round of 3 minutes. Average you paying 2000 minutes bill for not talking! You pay 25% extra even on same rates. ● Fact is “Even same rates” does not exist in SIP trunk provider they are already 70% of Local Telco rates. ● IP Telephony gives you freedom to choose any SIP Provider which can save around 50% on Long Distace Calling. ● If your local Telco Annual bill of International Calling is Rs 50,000 then IP Telephony Saves Rs 25,000 per year
  6. 6. Measurable Savings: FMC Fix- Mobile-Convergence ● If your 20 employees organization is typically calling mobile networks 30 Minutes Daily. Total 20 Employees X 30 Minutes = 600 Minutes Daily or 160,000 Annually. Using FIX Telco will cost you Rs 500,000 with Taxes. ● IP Telephony uses Mobile Networks as Trunks beside Local Fix line Telco. Average postpaid packages cost Rs 0.5 / Minutes with Tax Total mobile Calls bill around. Rs 80,000. ● Saving Approx Rs 420,000 per year with FMC. ● Well buy your worker a Suzuki car for giving this bright idea :)
  7. 7. Measurable Saving: Conclusion ● Typical Enterprise with Multi-offices 20+ Employees each branch. Can save total Rs 567,160 per year by switching to IP Telephony at its full extent. ● Cost of such IP Telephony solution is typically starting Rs 500,000-600,000 with 1 year support contract. ● For sure switching to IP Telephony pays off entire project's cost within 1-1.5 year. Gains from IT telephony in terms of productivity are enormous..
  8. 8. Implicit Savings ● ● Call forwarding / follow me ● Automatic Call Distribution ● IVR Interactive Voice response ● Teleworker integration ● CRM Integration ● CDR Call Detail Record/Reporting
  9. 9. Implicit Savings: Call forwarding / follow me ● Your salesman in office or on the road he would never miss a lead which results boost in sales. ● Likewise Support staff never miss a call so increase in customer satisfaction, customer retention.
  10. 10. Implicit Savings: Automatic Call Distribution ● Calls are routed to proper department rather then individuals with no-clue. Saves time and overheads in routing the calls. ● Problem resolution become possible on first-contact person in particular department. ● Keep your operator / receptionist less busy while achieve more results.
  11. 11. Implicit Savings:Intelligent IVR ● Yes that's right! Intelligent IVR can save manpower, how? ● Press 3 to hear office directions. ● Press 4 to access your account information. ● Example: A tracking company with no-human can tell its customer location of his/her automobile.
  12. 12. Implicit Savings: Teleworker Integration ● Your Teleworker in his home, on the road or traveling abroad. He/she can connect to your enterprise Phone system seamlessly. ● Teleworker option saves your overheads in terms of allocating new office space.
  13. 13. Implicit Savings: CRM Integration ● Click-to-Dial from CRM customer Phone number. ● Become more agile and responsive organization. ● Record Phone activity with other activities. ● Certainly per resource productivity is also a savings which cannot be quantified easily. But huge!!!
  14. 14. Implicit Savings: CDR ● CDR Calls Detailed Record in access of higher management prevent misuse of Phone-system. ● It is observed lower management works more efficiently when they know they are being observed and answerable for their actions. ● Reporting also help increase in transparency.
  15. 15. Thank You We believe IP Telephony (Phone System) is viable option for any size business. Call us +0092-51-2355193-4 or Email: info@nethawk.com.pk give us opportunity to explain how Nethawk IP PBX solution can make difference in your organization. ● Rao Shaharyar is founder and CEO of Nethawk Pvt Ltd. Graduated from IBA Karachi university. 10 years experience in corporate sector and 5 year experience of successfully CRM and IP PBX for small and medium businesses in Pakistan and abroad.

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