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Case study-vicidial-span-bpo

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Learn how SPAN BPO PVT LTD has become biggest telemarketing outbound call center in Pakistan, As somebody said "The heights by great men reached and kept were not attained by sudden flight, but they, while their companions slept, were toiling upward in the night." SPAN BPO and Nethawk Pvt Ltd worked closely to achieve common goal and overall success.

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Case study-vicidial-span-bpo

  1. 1. SPAN BPO (Pvt) Ltd & Vicidial How they scale up each other. CEO: zyhir.khan Website:http://www.spanbpo.com Seats: 200+ Area: Iran Road City:Rawalpindi Country: Pakistan Www.dialmyvici.com
  2. 2. www.vicidial.pk
  3. 3. Problem / Challenge ● 100+ in-house TSR (Tele sales representatives) and same number almost outside TSRs from sub-call centers. ● To achieve Vicidial cluster almost 5-6 servers required. ● Keeping servers running and ensuring 99.999% up time is challenge itself. ● Sub-Call centers agents frequent addition or removal is not typical day-to-day vicidial task. ● Ensuring security of entire infrastructure is indispensable. ● Unquestionable vicidial cluster in cloud as its own discrete challenges eg ping response, selection of datacenter and cost- effectiveness. www.vicidial.pk
  4. 4. Solution ● A scaleable vicidial cluster with a strong spec core server as cornerstone of entire cluster. ● Reliable SAS and SSD drives, a routine backup mechanism of system compliant to disaster management. ● Highly tweaked for performance by using Nginx (pronounced "engine-x") is an open source reverse proxy server for HTTP, HTTPS, SMTP, POP3, and IMAP protocols, as well as a load balancer, HTTP cache, and a web server. ● Geo strategic server in France for fast-ping response and cost-effectiveness. www.vicidial.pk
  5. 5. Results ● Having solid base of core-servers SPAN is ready to expand (Stability is piece of cake!) ● Unified management of server enable easy management of different campaigns in perspective of technical and managerial functionality of server. ● Recourse sharing is possible for different campaigns ● Having 5 different servers also means more reliability in cluster also acts as fail-over model. As result overall system is more reliable. ● We can conclude overall vicidial cluster is reliable, scabale and high-performance www.vicidial.pk
  6. 6. About DialmyVici ● From installation to Technical support and training Dialmyvici team ensure success of "digital ecosystems" of your business. ● From Tiny little things to big things we cover details to ensure 99.999% up-time of your call center.
  7. 7. About DialmyVici ● From installation to Technical support and training Dialmyvici team ensure success of "digital ecosystems" of your business. ● From Tiny little things to big things we cover details to ensure 99.999% up-time of your call center.

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