Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Case study-vicidiapkl-nexenture

862 views

Published on

A vicidial installation in cluster made a big difference to our client in terms of business strategy and technology uplift.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Case study-vicidiapkl-nexenture

  1. 1. Nexenture – An Ever Growing Call Center in Vicidial Cluster CEO: Ahmed B Haider Email: opreations@nexenture.net Seats: 70+ Area: westridge City:Rawalpindi Country: Pakistan www.vicidial.pk
  2. 2. www.vicidial.pk
  3. 3. Problem ● When Nexenture expanded over 25 seats single server vicidial quality begin to deteriorate. ● Single vicidial just can not handle that much load, constraint by design. No matter how good was the hardware. ● They did not want to have separate Vicidial Servers for different campaigns. ● Managing seperate 2 or 3 Vicidial server costs more human resources. Networking issue and no unified platform or lack of sharing resources. www.vicidial.pk
  4. 4. Solution ● Solution was simple “A Vicidial Cluster” but operationally challenge to implement and manage. ● Nethawk proposed highly cost-effective & right-size servers hardware. ● We separated core database-server and dialer server high-end machine for database and relatively mid-end xeon for asterisk ● High reliable SAS HD were used instead of SATA ● Nethawk implementation of definitive solution reduced owner apprehension of return on investment. ● Nethawk engineer's 5 year experience eliminated guess-work saved time in rolling-out the entire project. ● RT (Real-time) Online support and server monitoring cut the downtime. www.vicidial.pk
  5. 5. Results ● Having solid base of core-servers Nexenture is ready to achieve transonic to supersonic speed and continue to expand. ● Unified management of server enable easy management of different campaigns in perspective of technical and managerial functionality of server. ● Recourse sharing is possible for different campaigns ● Having three different servers also means more reliability in cluster also acts as fail-over model. As result overall system is more reliable. ● We can conclude overall vicidial cluster is reliable, scabale and high- performance www.vicidial.pk
  6. 6. Results ● Having solid base of core-servers Nexenture is ready to achieve transonic to supersonic speed and continue to expand. ● Unified management of server enable easy management of different campaigns in perspective of technical and managerial functionality of server. ● Recourse sharing is possible for different campaigns ● Having three different servers also means more reliability in cluster also acts as fail-over model. As result overall system is more reliable. ● We can conclude overall vicidial cluster is reliable, scabale and high- performance www.vicidial.pk

×