Experience with Online Live Tutorials


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Experience with Online Live Tutorials

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Experience with Online Live Tutorials

  1. By Zaid Ali Alsagoff Head, Research and Development, UNITAR [email_address] Experience with Online Live Tutorials
  2. Contents <ul><li>Introduction </li></ul><ul><li>UNITAR’s Hybrid e-Learning Model </li></ul><ul><li>What are Online Live Tutorials? </li></ul><ul><li>Study Background </li></ul><ul><li>Methodology </li></ul><ul><li>Key Findings </li></ul><ul><li>Seven (7) Recommendations </li></ul><ul><li>What Has Happened Since the Survey? </li></ul><ul><li>Conclusion </li></ul>
  3. Introduction <ul><li>University Tun Abdul Razak (UNITAR) is a premier e-learning university established in 1998. </li></ul><ul><li>It pioneers a hybrid environment, combining the best from the e-learning and conventional approaches. </li></ul><ul><li>UNITAR’s philosophy: </li></ul>To provide quality education at an affordable fee with emphasis on skill development through the use of state-of-the-art technology.
  4. UNITAR’s Hybrid E-Learning Model <ul><li>Six (6) major components: </li></ul><ul><li>Courseware – CD-based and web-based. </li></ul><ul><li>Course Management System - Virtual Online Instructional Support System (VOISS) </li></ul><ul><li>Tutorials – Online/face-to-face tutorials and online forums. </li></ul><ul><li>Study Centers – Classrooms, workstations, library, etc. </li></ul><ul><li>Virtual Library – Online databases (e.g. Emerald, ProQuest, ERIC), staff publications, past exam papers, etc. </li></ul><ul><li>Customer Relations Management – Online/Offline support to students (and staff) facing academic, technical and personal problems (e.g. telephone, fax, emails, chat). </li></ul>
  5. UNITAR’s Hybrid E-Learning Model
  6. What are Online Live Tutorials? <ul><li>Online live tutorials (OLT) are online meetings conducted by facilitators over the Internet with students in real-time mode. </li></ul><ul><li>UNITAR students participate in scheduled OLT with facilitators, 1-4 times per course (2 hours per session). </li></ul><ul><li>We are using Centra Symposium as our engine or real-time delivery platform for OLT. </li></ul>
  7. What are Online Live Tutorials? Participant Interface
  8. What are Online Live Tutorials? Presenter Interface
  9. What are Online Live Tutorials?
  10. What are Online Live Tutorials? <ul><li>Features regularly used during an OLT: </li></ul><ul><li>PowerPoint Presentation with audio (94.3%) </li></ul><ul><li>Real-Time Interactivity </li></ul><ul><ul><li>Surveys (8.6%) </li></ul></ul><ul><ul><li>Quiz (14.3%) </li></ul></ul><ul><ul><li>Discussions (85.7%) </li></ul></ul><ul><ul><li>Online Search (14.3%) </li></ul></ul><ul><ul><li>Whiteboard (74.3%) </li></ul></ul><ul><ul><li>Chat (88.6%) </li></ul></ul><ul><ul><li>Whiteboard (74.3%) </li></ul></ul><ul><ul><li>Application/Screen Sharing </li></ul></ul>
  11. Study Background <ul><li>A survey was conducted from 12th to 23rd September (2003): </li></ul><ul><li>To obtain and examine students’ and facilitators’ perceptions, preferences, difficulties, practices and feedback in using OLT system. </li></ul><ul><li>To examine students’ general satisfaction towards UNITAR and its teaching and learning model. </li></ul>
  12. Methodology <ul><li>Survey </li></ul><ul><ul><li>OLT & UNITAR General Satisfaction survey: Students (586 participants) </li></ul></ul><ul><ul><li>OLT survey Facilitators (35 participants) </li></ul></ul>
  13. Key Findings <ul><li>Students’ Demographics on OLT Access: </li></ul><ul><ul><li>Most are full-time (76.5%). </li></ul></ul><ul><ul><li>More female (59.4%). </li></ul></ul><ul><ul><li>Most are 30 years or below (95.8%). </li></ul></ul><ul><ul><li>Most own a personal computer (83.9%). </li></ul></ul><ul><ul><li>Most have had more than three semesters of OLT experience (68.9%). </li></ul></ul><ul><ul><li>Most either access the OLT from Kelana Jaya study center (46.1%) or from home (41.4%). </li></ul></ul><ul><ul><li>(34.5%) use a dial-up connection (56K or less). </li></ul></ul>
  14. Key Findings <ul><li>Facilitators’ Demographics on OLT Access: </li></ul><ul><ul><li>The majority is female (58.8%). </li></ul></ul><ul><ul><li>Most (52.9%) are from the 21 to 30 years age group, while (32.4%) are 31 to 40. </li></ul></ul><ul><ul><li>A majority have had three semesters or more experience conducting OLT (88.6%). </li></ul></ul>
  15. Key Findings <ul><li>Students’ and Facilitators’ Time and Duration Preferences for OLT : </li></ul><ul><ul><li>Majority of both students (72.4%) and facilitators (90.6%) prefer to have OLT on weekdays. </li></ul></ul><ul><ul><li>Most students prefer OLT to be between 90 – 45 minutes (82.2%), and most facilitators prefer OLT to be between 90-60 minutes (69.7%) * </li></ul></ul><ul><ul><li>The majority of both students (69.5%) including part-time students (61%) and facilitators (73.5%) believe that the ratio between OLT compared to face-to-face tutorials should only be 1:4 (or 25%). </li></ul></ul>
  16. Key Findings Time preferences for OLT: Part-time Vs Full-time Students
  17. Key Findings <ul><li>Students’ OLT Satisfaction : </li></ul><ul><ul><li>Overall satisfaction with OLT is (2.83). </li></ul></ul><ul><ul><li>The only statement above UNITAR’s overall satisfaction mean (3.45) “OLT is flexible, because I can attend from anywhere (3.51).“ </li></ul></ul><ul><ul><li>Are less satisfied with OLT compared to other online applications used by UNITAR, such as VOISS (3.66), e-mail (3.96), and courseware (3.51). </li></ul></ul><ul><ul><li>Prefer face-to-face (3.86) tutorials compared to OLT (2.55). </li></ul></ul>
  18. Key Findings <ul><li>Students’ OLT Satisfaction (Continued) : </li></ul><ul><ul><li>“ OLT is easy to access” (2.35) received the lowest mean. </li></ul></ul><ul><ul><li>(62%, or 120 out of 194) additional comments are about problems with OLT access. </li></ul></ul><ul><ul><li>Problems accessing OLT using Broadband (Only 16% agreed that OLT is easy-to-access). </li></ul></ul><ul><ul><li>OLT access problems are most during peak periods (18.00-22.00 pm). </li></ul></ul><ul><ul><li>Comfortable using the chat feature (3.10), satisfied with the facilitators’ OLT competency skills (3.12) and student/facilitator interaction (3.05) during OLT. </li></ul></ul>
  19. Key Findings <ul><li>Facilitators’ OLT Satisfaction (Continued) : </li></ul><ul><ul><li>Centra is easy-to-use (3.85) </li></ul></ul><ul><ul><li>Received sufficient training (3.37) </li></ul></ul><ul><ul><li>Easy to conduct OLT (3.31) </li></ul></ul><ul><ul><li>Easy-to-access (3.23) </li></ul></ul><ul><ul><li>Liked conducting OLT (3.17). </li></ul></ul><ul><ul><li>In general, most did not prefer conducting OLT (2.65) to face-to-face tutorials. </li></ul></ul><ul><ul><li>In general, most felt that quality learning cannot take place without face-to-face interaction (2.66). </li></ul></ul><ul><ul><li>Their biggest dissatisfaction was with the technical support (2.31), in cases of unexpected technical problems. </li></ul></ul>
  20. Seven (7) Recommendations <ul><li>Areas we need to re-examine and improve: </li></ul><ul><li>Technical Infrastructure </li></ul><ul><ul><li>The server and network infrastructure must be stable, reliable, and robust, or any other action taken would be fruitless. </li></ul></ul><ul><li>Monitoring </li></ul><ul><ul><li>Internal & External Network </li></ul></ul><ul><ul><li>Centra’s server(s) performance </li></ul></ul><ul><ul><li>Regular Online/Offline surveys </li></ul></ul>
  21. Seven (7) Recommendations <ul><li>Scheduling </li></ul><ul><ul><li>Better communication between the scheduling unit and technical staff. </li></ul></ul><ul><ul><li>Understand technical and User License limitations (e.g. 150 concurrent users), as well as the needs of each faculty. </li></ul></ul><ul><li>Training </li></ul><ul><ul><li>Regular workshops for students and facilitators. </li></ul></ul><ul><ul><li>Facilitators should play a more active role in helping students using OLT, especially new students. </li></ul></ul><ul><ul><li>OLT pedagogy (or Andragogy). </li></ul></ul>
  22. Seven (7) Recommendations <ul><li>Support </li></ul><ul><ul><li>Online and offline support </li></ul></ul><ul><ul><li>User Guide, FAQs, Online Forums, Chat, etc. </li></ul></ul><ul><ul><li>CRM, Technical personnel, and Facilitators </li></ul></ul><ul><li>OLT Culture </li></ul><ul><ul><li>Online/offline OLT community </li></ul></ul><ul><ul><li>Facilitate an OLT culture, where OLT is seen as a necessary and enjoyable learning experience, instead of being seen as a burden and hassle. </li></ul></ul>
  23. Seven (7) Recommendations <ul><li>OLT Strategy </li></ul><ul><ul><li>More flexible OLT Vs face-to-face tutorial ratio (e.g. Less OLT for full-time students). </li></ul></ul><ul><ul><li>Improve student attendance and participation. </li></ul></ul><ul><ul><li>Only for courses and topics that are suitable. </li></ul></ul>
  24. What Has Happened Since the Survey? <ul><li>Based on CRM report from the months of February-June, there have only been 31 complaints on OLT. </li></ul><ul><li>(44%) of the students (in a follow-up survey) believe that OLT access has improved. </li></ul><ul><li>Conduct weekly OLT workshops for facilitators, tutors, and students. </li></ul><ul><li>OLT general satisfaction has improved from (2.83) to ( 3.06 ). </li></ul><ul><li>Less OLT are conducted by FHSS and FBA.  </li></ul>
  25. Conclusion <ul><li>We need to re-examine and improve the technical infrastructure, monitoring, scheduling, training, online/offline support, and facilitate a more dynamic OLT culture and flexible strategy or model. </li></ul><ul><li>Positive note : More people are using Broadband, and commercial web-conferencing tools are becoming less-bandwidth intensive, cheaper, and increasingly resembling an actual classroom. </li></ul><ul><li>Communicate, Collaborate, Discuss, and Decide with students, facilitators, technical staff, etc. on how OLT can be best utilized to improve teaching and learning. The key is to get everyone involved. </li></ul>
  26. Conclusion <ul><li>Deal with problems head on ! Celebrate problems! Identifying, understanding, communicating, discussing and solving problems, is a major key to success in e-learning. </li></ul>“ For every problem there is opportunity for Improvement. If we enjoy dealing with problems as much as we do with success, e-Learning (or OLT) will be a wonderful adventure (and success). ” (Zaid Ali Alsagoff)
  27. The End Thank You!
  28. Let’s Discuss  Q & A