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MIS business approach


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Compile by Zafar Ayub

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MIS business approach

  1. 1. Management Information System Business Approach Compile by Zafar Ayub
  2. 2. MIS Characteristics MIS has following characteristics and working approach like; A Management Information System (MIS) providesZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub information which is needed to manage organizations efficiently and effectively. • Manage and organize An MIS provides managers with information and support for effective decision making, and provides feedback on daily operations. • Feedback for support Output or reports, are usually generated through accumulation of transaction processing data. • Reports
  3. 3. MIS Characteristics Management oriented Management directedZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub Sub System concept Integrated Common data flows Long term business planning Central database Future oriented Computerization Policy implementation Comprehensive audit
  4. 4. Management oriented: The basic objective of MIS is to provide information support to the management in the organization for decision making. So an effective MIS should start its journey from assessment of management needs, mission and goal of the business organization. This object to ensure that theZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub implementation of systems polices meet the specification of the requirements, continued review, and participation of all level of organization (top, middle, and lower). • Review information with-in organization at all levels • Support to business policy implementation
  5. 5. Management directed: When MIS is management-oriented, it should be directed by the management because it is the management who tells their needs and requirements more effectively than anybody else. Manager should guideline to the MIS professionals not only at the stage of planning but also onZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub system analyzation, development, implementation, and after support; so that effective system should be the end product of the whole exercise in making an effective MIS. • Top and senior management directed in organization structure • Guideline available at all stages of system development
  6. 6. Sub System concept: MIS should be viewed as a single entity, but it be broken into meaningful sub-systems for its effective viewed. With this approach more attention and deep study could be possible, in addition individually people responsibilities also be assign each sub system. In sub system approach every system alsoZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub performing its roll separately but share it’s value and data with complete MIS structure, and as individual exercise if any sub system may has problem, other MIS structure mayn’t disturb. • Sub systems concept, viewed MIS in structure • Every sub system has single entity • Individual responsibility may be assign at every sub system • Sub system facilitate deep study and individual control • Sub system share its data with MIS structure • In the absence of any sub system, MIS structure mayn’t be disturb
  7. 7. Integrated: It means a comprehensive or complete view of all the sub systems in the organization. Development of information must be integrated so that all the operational and functional information sub systems should be worked together as a single entity. This integration is necessary because it leads to retrieval ofZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub more meaningful and useful information. For example store department publish it’s record in main central database; when plant production department required some good’s it may access store department record’s and process to retrieve it with issue note, and if some things are missing then circulate requisition with demand note to procurement department as effective approval, and when goods are arrive it’s hand over to store department and issue to production department. • All sub systems share their values and data with each others
  8. 8. Common data flows: The integration of different sub systems will lead to a common data flow which will further help in avoiding duplicity and redundancy in data collection, storage and processing. For example, the customer information process within organization in different departments; like sales, billing, customerZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub support, and etc; but customer data collection in system from its original source only one time. Then the utilization of data with minimum number of processing procedures and uses the information for production output documents and reports in small numbers and eliminates the undesirable data. This will lead to elimination of duplication that simplify the operations and produce an efficient information system. • Data input in system only one time • Due to one time data feeding, same data flow in overall MIS system • By one time data feeding duplication may be element
  9. 9. Long term business planning: It’s normal practices, that preparation of MIS is not a one or two day exercise, but It’s usually takes 3 to 5 years and sometimes a much longer period. So the top management and system expert has to keep two things during system life cycle; one thing achieve existing goals, andZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub second future objectives forecast. And off course MIS life cycle contain seven to ten years. • MIS provide long term business planning • MIS life cycle contain seven to ten years • MIS system manage existing business scope as well future forecast
  10. 10. Central database: This is core feature of MIS to achieve the objective of using MIS in business organizations. It avoids duplication of files, fast access of information, rapid data updating, single place of data storage, and reduction in costs. In a common database, master file which consolidates and integratesZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub data records formerly stored in many separate data files. The organization of the database allows it to be accessed by each subsystem and thus, eliminates the necessity of duplication in data storage, updating, deletion and protection. Central database may be Oracle, MS SQL, and etc. • Single database store all record in Master File • Avoid record duplication • Fast information access • Rapid record updating • Single place of data storage • Reduce cost
  11. 11. Future oriented: In new era MIS system, may provide future forecast on the bases of existing data, market variables like currency, GDP rate, items trend set, and etc. Commonly this feature known as BI (Business Intelligence) tool. BI tool extend top management dissection, future projections, and closer look toZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub new objectives. • BI tool working on existing MIS reports • As per management aspect • variables setting also required for closed analysis
  12. 12. Computerization : In early age MIS was used without a computer system, but in past MIS wasn’t as today look today MIS structure. The usage of IT increases the effectiveness and the efficiency of the MIS system. The queries can be handled more quickly and efficiently with the computerized MIS. The otherZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub benefits are accuracy, storage capacity and timely information. IT also provide user friendly single look in all MIS structure. An MIS should be flexible i.e. there should be room for further modification because the MIS takes much time in preparation and our environment is dynamic in nature. MIS should be such that it should be used independently by the end user so that they do not depend on the experts. • Used of IT increase efficiency, accuracy, storage capacity, and update information • Due to IT, whole MIS has single look user friendly look • IT provide MIS system flexibility with environment • From top management to low staff every user has it’s own working interface and area
  13. 13. Policy implementation: By computerization in MIS, every top management and organization policy should be directly and quickly implemented in whole system. And as well get short response time with results. In every tear of organization policy announce by memo, and there is no need for push them to workZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub on it, policy is automatically assemble in MIS structure, and team required working on it. • Direct management policy implementation • New policy easily assemble in MIS structure • Whole organization should be followed by policy automatically
  14. 14. Comprehensive audit: As auditor point of view, there is to difficult task to identify problem areas and hidden portion in system if system is distribute in separate part. In MIS auditor look directly MIS reports first, and then compare sub systems records and manual performance reports. By MIS auditor quickly reviewZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub system with detail working. • Without MIS audit is difficult task • MIS reports provide base of audit • MIS reports identify problems area and hidden area of organization
  15. 15. Organization Structure The framework, typically hierarchical, within which an organization arranges its lines of authority and communications,Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub and allocate rights and duties. Organization structure determines the manner and extent to which roles, power, and responsibilities are delegated, controlled, and coordinated, and how information flows between different level of management. An structure depends entirely on the organization objectives and the strategy chosen to achieve them. In a centralized structure, the decision making power is concentrated in the top layer of the management and tight control is exercised over departments and divisions. In a decentralized structure, the decision making power is distributed and the departments and divisions have varying degrees of autonomy. An organizational chart illustrates the organizational structure.
  16. 16. Company MIS OrganizationZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub Organization Structure Authority Monitoring Communication Implementation Responsibility Control
  17. 17. With respect to business working organization should be bifurcate as following; TopZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub management Middle management Lower management
  18. 18. Top management • Management Support System • Policy development • Strategy planningZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub Middle management • Management Support System • Sharing strategy • Procedure development Lower management • Operation Support System • Follow the policies • Execute procedures
  19. 19. Top management: Generally board of directors known as top management, with their authorities and decision power. Make organization policies like HR, sales, finance, IT (IT governance), and production. Set objective of organization associate with strategy planning. Also part of management system support inZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub MIS. Middle management: Senior manager or General managers are middle management; sharing top management strategies meeting, and on behalf of results develop organization working procedures (SOP), and also part of management system support. Lower management: All departments managers with their departments are known as lower management, execute organization task list as per define SOP’s and reporting to middle management. Due to their execution activity this level of authority is part of operation management system in MIS.
  20. 20. MIS Growth Now a days we look MIS as in board view with respect to organization structure, or we says that MIS is entire view of anZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub organization; but in early stages the participation of MIS in organization was very narrow. And year by year business development, addition of new experiments, some view of organization experiences, market demands set, and IT technology expansion change the structure of MIS vision in an organization.
  21. 21. MIS growth with respect to business requirements as follows; • Basic documents feeding, and record keeping Electronic Data Processing • On the bases of EDP generate reports Management Reporting SystemZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub • On the bases of reports management decision process was Decision Support System born • Desktop computing age End user computing • Critical information for top management Executive Information System • Specialize software for lower, and middle management Expert System • Top management strategy support for competitive analysis Strategic Information System • Specialize integrated software for whole organization ERP • Emerging of IT in networks, storage, databases, internet, E Commerce securities, and mobile computing • Top management tool for business future forecast Business Intelligence
  22. 22. Data Processing: In 1950s to 1960s basic information was feed in mainframe computers, by punch card, magnetic tape, or data entry into consol. This record keeping was use for mathematic operation. There is no concept of software and reports, usually those task done by lower management divisionZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub like data feeding operators.
  23. 23. Management Reporting System: In age 1960s to 1970s EDP was common practices, and middle and top management desire to get more results excepting mathematical calculation. Software age was start and some specialize software provide multiple report like, stock position, total sales and purchase, etc;Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub on the stand of this MRS become start. A MRS is essentially a mechanism for monitoring the “mission “ of an organization; structure is define; • Organization structure • Time frame of organization define goals • The critical variable of success
  24. 24. Decision Support System: In 1970s to 1980s, middle management and top management was make decision on those reports, which were get management reporting. For new business requirements decision support system was introduce, is computer base program, which was used planning, operation, and smartZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub management view of organization. Decision Support Systems (DSS) are a specific class of computerized information system that supports business and organizational decision-making activities. A properly designed DSS is an interactive software-based system intended to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions. Typical information that a decision support application might gather and present would be; •Accessing all of your current information assets, including legacy and relational data sources, cubes, data warehouses, and data marts •Comparative sales figures between one week and the next
  25. 25. •Projected revenue figures based on new product sales assumptions •The consequences of different decision alternatives, given past experience in a context that is described ConclusionsZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub DSS based management reporting system. DSS computerized information for supporting business decision. Working modules connect data, facts, knowledge, and past management reporting system
  26. 26. End user computing: In start 1980s desktop computing was introduce, and end user wasn’t depended of mainframes or minicomputers environment. By this much more software were used and get complex type of results, like comparing inventories, sales analysis, etc.Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub EUC, the term means that the person is not a computer programmer, but person who uses a computer as part of their daily life or daily work, and also is not interested in computers as such. When end-users, who have not necessarily been taught how to write code in conventional programming languages, write computer programs. Examples include spreadsheet users who write formulas and macros. EUC is an environment in which the user has free control and liberty over the process. He may use data that is interchanged through the mainframe of the MIS division, or he may create his own data. But he is in control; he is responsible for the product and the effectiveness of the use of the equipment
  27. 27. Conclusions: IN EUC, computer used in daily routine activities. EUC application software specially design for individual and network facility to combine applications; like MS Excel work as individual and also with correlate with other ExcelZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub sheets. EUC application environment generally user friendly and its own control.
  28. 28. Executive Information System: An executive information system (EIS) is a type of management information system planned to facilitate and support the information and decision making needs of senior executives by providing easy access to both internal and external information relevant to meeting theZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub strategic goals of the organization. It is commonly considered as a specialized form of decision support system DSS. This system generally use for operational working and strategy designing, with EIS middle management get practical approach for their work. These system support by specialize software which was gather data from different source like end user report, business decision, and management reporting.
  29. 29. Conclusions: High level management decision system, which is based on DSS. Supportive for operational working and management strategy designing.Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub Specialize software extract data from DSS and end user reporting.
  30. 30. Expert System: In artificial intelligence, an expert system is a computer system that emulates the decision-making ability of a human expert and also be base on DSS and EIS. Expert systems are designed to solve complex problems by reasoning about knowledge (from with results history or some default feedZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub conditions); like an expert, and not by following the program procedure as is the case in conventional programming. The first expert systems were created in the 1970s and then get mature in the 1980s. Expert systems were among the first truly successful forms of AI software. It is divided into three parts; • one is fixed the inference engine, The processing program in an expert system. It derives a conclusion from the facts and rules contained in the knowledge base using various artificial intelligence techniques, like condition checking. • second is variable base on knowledge base, like IF __ THEN ___ ELSE command line.
  31. 31. • In the 80s a third part appeared; a dialog interface to communicate with users. This ability to conduct a conversation with users was later called conversational. Means asking values from user during program. Conclusions:Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub Base on DSS and EIS systems. Design to solve complex programs, on the base of their knowledge. Initial type of IA system, start in 1970’s but mature in 1980’s Three type inference engine, knowledge base , and dialog interface.
  32. 32. Strategic Information System : In 1990’s global market business trend become popular. For business support different business processes, services, and products introduce gain competitive advantages with same market competitors. A Strategic Information System (SIS) is a system that helpsZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub companies change or otherwise alter their business strategy or structure. It is typically utilized to streamline and quicken the reaction time to environmental changes and aid it in achieving a competitive advantage. Conclusions: Decision support systems that enable to develop a strategic approach to align Information Systems (IS) or Information Technologies (IT) with an organizations business strategies. Primarily enterprise resource planning solutions that integrate/link the business processes to meet the enterprise objectives for the optimization of the enterprise resources.
  33. 33. With “data mining” capabilities to make the best use of available corporate information for marketing, production, promotion and innovation. The real-time information Systems that intend to maintain a rapid-response and the quality indicators.Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub
  34. 34. ERP : Enterprise resource planning (ERP) systems integrate with MIS across an entire organization, embracing finance, accounts, manufacturing, sales and service. Technology backbone of e-business; it’s a enterprise framework with links into sales order processing, distribution network,Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub inventory management, production process, to accounts and finance record keeping, and for effective management MIS also be part of system. For supportive components Customer Relationship Management, Supply Chain Management, and Human Resource Management also be screw with ERP. All of these processing associate with central database program. Conclusions: Entire organization business integration. Real time management reporting. CRM, SCM, and HRM also be part of ERP.
  35. 35. http://www.dvd-ppt-slideshow.comERP business view; Compile by Zafar Ayub Compile by Zafar Ayub
  36. 36. E Commerce : E Commerce refers to the buying and selling of products or service over electronic systems such as the Internet and other internet network technologies. By electronic commerce electronic funds transfer, supply chain management, online marketing, online order processing,Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub inventory management and automated data collection may possible. E commerce is also web view or online view of an ERP with respect to internetwork technologies (internet, intranet, and extranet). B2B and B2C are more enhance aspect of e-commerce and all of these activities has been done by security and SSL. Conclusions: Online marketing, business and services. ERP web interface for their customers, dealers, users, and management. B2B and B2C are also e-commerce models. e-commerce base on online security and SSL.
  37. 37. http://www.dvd-ppt-slideshow.comE Commerce refers like; Compile by Zafar Ayub Compile by Zafar Ayub
  38. 38. Business Intelligence: Business intelligence (BI) is a broad category of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions. BI is rear mirror view through the organization historical data; forZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub sustaining top level management and middle or senior level management. This technology directly associate with organization central database to gain access MIS reports, current stock position, company accounts ledger, and sale targets. Conclusions: BI is management business tool. Provide analytical view on organization data. BI directly associate with central database.
  39. 39. http://www.dvd-ppt-slideshow.comBusiness intelligence (BI) is working look; Compile by Zafar Ayub Compile by Zafar Ayub
  40. 40. Types of MIS In the vision of historical growth of MIS, we should categories complete MIS structure into two major categories; operationZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub support system and management support system. This categorization conceptually based on following; organization goal’s and objectives responsibilities of structure business requirements competitor strategy future aspect financial aspect historical calculation best market practices Some systems are common in both operation support system and management support system like; expert system, knowledge management system, strategic information system, and functional business system.
  41. 41. MIS Operation ManagementZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub Support Support System System Transaction Process Enterprise Processing Control Collaboration System System System Management Decision Executive Information Support Information System System System Knowledge Strategic Functional Expert Management Information Business System System System System
  42. 42. Operation Support System: OSS is MIS sub system where junior management with their supportive staff, execute top management organization policies with respect to middle management define working procedures. OSS provide multiple variety of services for inbound andZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub outbound business uses like; business transaction process, industrial control process, and enhance collaboration between team and different groups in enterprise environment. Conclusions: junior level and staff working area in monitoring of middle management core working and operational domain of organization support multiple variety of services
  43. 43. Following subdivisions with respect to operation activates;Zafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub Transaction Processing System Process Control System Enterprise Collaboration System
  44. 44. Transaction Processing System • Transaction processing systems record and process data resulting for business transactions. • Transaction process follow tow basic ways;Zafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub • Batch processing ( data transaction accumulate over time period and process periodically) • Real time processing ( data processing immediate base when transaction has been occur, also know as online processing like POS point - of - sale) • Typically examples are information systems that process sales, purchases, and inventory changes. • These can be processed and used by management information systems, decision support systems, and executive information systems.
  45. 45. Process Control System • Process control system, control physical process of MIS,Zafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub for example by SCADA (supervisory control and data acquisition) in petroleum refinery electronic sensors linked monitoring system, and in real time based provide quantity and flow of oil stuff. • Operation support systems also make routine decisions that control operational processes. • Automatic inventory reorder decisions and production control decisions sub systems are process control systems.
  46. 46. Enterprise Collaboration System • Enhance team collaboration with different departments. • Add up communication skill technology for improvingZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub productivity with-in shortest period of time. • Business automation required for specialized application like SharePoint framework. • SharePoint framework provide particular to team management communication via e-mail application, and when did required online database results also be accessible during correspondence, and all framework associate with real time network for video conferencing. • Enterprise collaboration systems are information systems that use a variety of information technologies to help people work together. • Help us collaborate to communicate ides, share resources, and coordinate our cooperative work efforts as members of the many formal and informal process and project teams and other workgroups.
  47. 47. Management Support System: MSS sub system is top and middle level management MIS tool, where effective decision support and organization monitoring should be possible. MSS based on top level policies and their results, which may come out by operation support system.Zafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub MSS also provide multiple variety of services for inbound and outbound business uses like; management information system, decision support system, and executive information system. Conclusions: top and middle level of working effective decision may be possible overall organization monitoring may be possible based on operation support system
  48. 48. Following subdivisions with respect to management activates;Zafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub Management Information System Decision Support System Executive Information System
  49. 49. Management Information System • Provide information in the format of report to top and middle level management. • On the base of report day by day decision should be possible.Zafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub • Enhance management operation efficiency. • And real time integration of database, provide most nearest picture of business.
  50. 50. Decision Support System • DSS direct access with real time database, provide realZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub time data figure during management decision. • A natural progression from information reporting systems and transaction processing systems. • Decision support systems are interactive, computer- based information systems that use decision models and specialized database to assist the decision making process of managerial end users. • BI tool is an example of DSS, where management interact their database history with current market decision and then get future forecast.
  51. 51. Executive Information SystemZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub • EIS are management information systems tailored to the strategic information needs of top management. • Top executives get the information they need from many sources, including letters, memos, periodicals, and reports produced manually as well as by computer systems. • Performance base applications are EIS examples, which may provide overall generic report of MIS system, like Cisco works, HP performance monitor, Oracle 10g DB monitor, SNMP tools.
  52. 52. Common Support System: some other categories of information system can support either operation or management support system both. Means some element of these system provide operational support at operation management system, and some element provide management knowledge set forZafar_ayub@hotmail.comZafar_ayub@hotmail.comCompile by Zafar AyubCompile by Zafar Ayub management support system. Conclusions: Expert system, knowledge management system, strategic information system, functional business system are examples of common values. All of these system are associate with each other, means expert system based on knowledge base system. These aren’t primary active parts but facilitate existing deployed operation system or management support system.
  53. 53. Following subdivisions with respect to common support system activates; Expert SystemZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub Knowledge Management System Strategic Information System Functional Business System
  54. 54. Expert System • Expert system based on knowledge base system, means when this system going to query for specific requirement, it’s used their database in which multiple of knowledge and results already has been stored.Zafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub • With the reference of expert system, human decision ability has been increased. • Expert system design to resolve complex problems, easy to access, and gain instance result. • For operation support system, expert system advice technical knowledge and in management support system get comparison of reports. • In customer end expert system provide customer to achieve their nearest goal, like at customer easily select their appropriate category to their product shelf, and automatically going to online purchase to delivery.
  55. 55. Knowledge Management System • Knowledge management system support creating,Zafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub organizing, and distributing business information within organization. • Knowledge management systems are artificial intelligent tools working in a narrow domain to provide intelligent decisions with justification. Knowledge is acquired and represented using various knowledge representation techniques rules, frames and scripts. • The basic advantages offered by such system are documentation of knowledge, intelligent decision support, self learning, reasoning and explanation.
  56. 56. Strategic Information System • A Strategic Information System (SIS) is a system that helps companies change or otherwise alter their business strategy and structure. • It is typically utilized to streamline and quicken theZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub reaction time to environmental changes and aid it in achieving a competitive advantage. • Key features of the Strategic Information Systems are the following; • 1) Decision support systems that enable to develop a strategic approach to align Information Systems (IS) or Information Technologies (IT) with an organizations business strategies • 2) Primarily Enterprise resource planning solutions that integrate/link the business processes to meet the enterprise objectives for the optimization of the enterprise resources
  57. 57. Strategic Information System • 3) Database systems with the "data mining" capabilitiesZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub to make the best use of available corporate information for marketing, production, promotion and innovation. The SIS systems also facilitate identification of the data collection strategies to help optimize database marketing opportunities. • 4) The real-time information Systems that intend to maintain a rapid-response and the quality indicators.
  58. 58. Functional Business System • Functional business system support variety of operational and managerial applications of basicZafar_ayub@hotmail.comCompile by Zafar AyubZafar_ayub@hotmail.comCompile by Zafar Ayub business functions of company. • Like accounting, marketing, sales, HR, and finance etc on the base of functional based system provide detail knowledge of every parts of following.
  59. 59. http://www.dvd-ppt-slideshow.comFunctional Business System Compile by Zafar Ayub Compile by Zafar Ayub