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Replacing the water cooler: connecting through enterprise microblogging Zaana Howard Darren Ryan CPA Australia

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Once upon a time…

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Protagonist CPA Australia 129 000+ members 450 employees 16 offices 11 countries

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Preface Why this microblogging thing…?

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A quick note about Yammer…

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Chapter 1 A love story in the making (…and still in the making)

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Chapter 2 Reminiscing about good times (the mushy part…)

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Organisational learning ‘ All of us are smarter than any of us’

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Knowledge sharing AKA the lunch review

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Flattened communication AKA the first 90 days

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Simplifying the complex AKA the Japanese website incident

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Lesson 1 Who owns it? (now and later)

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Lesson 2 Measure from the start (you’ll thank me later)

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Lesson 3 Be ready for what may (or may not) happen

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Lesson 4 Integrate (rinse, wash, repeat)

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Lesson 5 Keep it simple

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Epilogue…

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Thankyou - Questions Zaana Howard zaanahoward.com @zaana [email_address] Darren Ryan @darrenjryan [email_address]

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Image acknowledgements All images courtesy of Flickr creative commons 1. & 20. Bubbles in the water cooler by quinn.anya. 2. Mini book III: binding detail by B_Zedan 3. Silhouette by Jim (jaytay) 4. One thing puzzles me by Piulet 6. A winter love story by Pink Sherbert Photography 7. Dance of love by kjunstorm 8. Group Hug. By Ian Layzell by ianlayzelluk 9. Lunch by malias 10. Flat by ASurroca 11. In a land of mist...listening, observing… by oleg.ski 12. Zuzu up close by atomicshark 13. Stick tug-of-war by optimieron 14. Blue tape measure by Darren Hester 15. surprise!!! 4/365 by bensonkua 16. Camouflaged by [brian] 17. Red fruit: apple by beta karel 18. Abstract 1 by wisconsinhiker 19. The Question by Corey Templeton