Developing design thinking practice in complex organisations
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Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings. (Note: special thanks to Kate Davis for allowing me to adapt her slide template).
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Developing design thinking practice in complex organisations
- 1. developing design thinking practice in complex organisations zaana howard queensland university of technology
- 2. background research question methodology cases design thinking practice developing design thinking capability integrating design thinking in organisatons outline
- 3. background
- 4. design thinking is… a human centred and collaborative approach to problem solving using a designerly mindset to solve complex problems background
- 5. design thinking practice in complex organisations § for driving innovation and organisational transformation § little empirical research, much bias background
- 6. design thinking practice and capability § how to build design thinking capability? § how to integrate design thinking practice? background
- 8. how is design thinking practiced in complex organisations? research question
- 9. in complex organisations: what constitutes the meanings and practices of design thinking? how is design thinking capability developed? what is the role of the design thinking professional in leading complex design projects? research question
- 10. methodology
- 11. a pragmatic approach case study methodology ethnographic methods constant comparative method for analysis methodology
- 12. cases
- 13. three cases: retrospective case study of Second Road participatory case study of Deloitte Australia expert interview study cases
- 14. case: Second Road § practicing design thinking for more than a decade § 12 semi structured interviews + retrospective project audit cases
- 15. case: Deloitte Australia § introduced design thinking in early 2011 § 250 hours of participant observation + 30 semi structured interviews cases
- 16. study: expert interviews § academics and practitioners who identify themselves with design thinking § 13 semi structured interviews spread across Australia, USA, UK and Europe cases
- 18. design thinking practice = design led professional process & environment methods design thinking practice
- 19. culture environment ‘safe’ physical space design thinking practice
- 20. breadth & depth of toolkit process & methods conversation structure & & sequence visualisation design thinking practice
- 21. skills & knowledge design led professional personal experiences attributes & worldview design thinking practice
- 22. design lead composer & educator director design led facilitator professional ‘cool kid’ as role taker design thinking practice
- 23. developing design thinking capability
- 24. design thinking is… easily understood yet complex in execution design thinking capability
- 25. design thinking capability requires mentoring, experience and skill training alone is insufficient design thinking capability
- 26. developing design thinking requires a sustained learning program supported by design led professionals design thinking capability
- 27. integrating design thinking in organisations
- 28. levels of capability aware participant capable specialist integrating design thinking
- 29. integrating design thinking individual to organisational design thinking professional design thinking professional process & environment methods process & environment methods integrating design thinking
- 30. integrating design thinking requires long term commitment integrating design thinking
- 31. zaana howard associate lecturer | information systems school queensland university of technology phd candidate | faculty of design swinburne university of technology zaanahoward@gmail.com | zaanahoward.com | @zaana