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Developing design thinking practice in complex organisations

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Developing design thinking practice in complex organisations

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Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings.

(Note: special thanks to Kate Davis for allowing me to adapt her slide template).

Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings.

(Note: special thanks to Kate Davis for allowing me to adapt her slide template).

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Developing design thinking practice in complex organisations

  1. developing design thinking practice in complex organisations zaana howard queensland university of technology
  2. background research question methodology cases design thinking practice developing design thinking capability integrating design thinking in organisatons outline
  3. background
  4. design thinking is… a human centred and collaborative approach to problem solving using a designerly mindset to solve complex problems background
  5. design thinking practice in complex organisations §  for driving innovation and organisational transformation §  little empirical research, much bias background
  6. design thinking practice and capability §  how to build design thinking capability? §  how to integrate design thinking practice? background
  7. research question
  8. how is design thinking practiced in complex organisations? research question
  9. in complex organisations: what constitutes the meanings and practices of design thinking? how is design thinking capability developed? what is the role of the design thinking professional in leading complex design projects? research question
  10. methodology
  11. a pragmatic approach case study methodology ethnographic methods constant comparative method for analysis methodology
  12. cases
  13. three cases: retrospective case study of Second Road participatory case study of Deloitte Australia expert interview study cases
  14. case: Second Road §  practicing design thinking for more than a decade §  12 semi structured interviews + retrospective project audit cases
  15. case: Deloitte Australia §  introduced design thinking in early 2011 §  250 hours of participant observation + 30 semi structured interviews cases
  16. study: expert interviews §  academics and practitioners who identify themselves with design thinking §  13 semi structured interviews spread across Australia, USA, UK and Europe cases
  17. design thinking practice
  18. design thinking practice = design led professional process & environment methods design thinking practice
  19. culture environment ‘safe’ physical space design thinking practice
  20. breadth & depth of toolkit process & methods conversation structure & & sequence visualisation design thinking practice
  21. skills & knowledge design led professional personal experiences attributes & worldview design thinking practice
  22. design lead composer & educator director design led facilitator professional ‘cool kid’ as role taker design thinking practice
  23. developing design thinking capability
  24. design thinking is… easily understood yet complex in execution design thinking capability
  25. design thinking capability requires mentoring, experience and skill training alone is insufficient design thinking capability
  26. developing design thinking requires a sustained learning program supported by design led professionals design thinking capability
  27. integrating design thinking in organisations
  28. levels of capability aware participant capable specialist integrating design thinking
  29. integrating design thinking individual to organisational design thinking professional design thinking professional process & environment methods process & environment methods integrating design thinking
  30. integrating design thinking requires long term commitment integrating design thinking
  31. zaana howard associate lecturer | information systems school queensland university of technology phd candidate | faculty of design swinburne university of technology zaanahoward@gmail.com | zaanahoward.com | @zaana  

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