Session 11 knowledge management

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Session 11 knowledge management

  1. 1. knowledge management Thursday, November 11, 2010
  2. 2. 1.0 Thursday, November 11, 2010
  3. 3. problem of knowledge Thursday, November 11, 2010
  4. 4. 1.1 Thursday, November 11, 2010
  5. 5. a search for the perfect fry Thursday, November 11, 2010
  6. 6. Burger King’s problem Thursday, November 11, 2010
  7. 7. crisp and hot for 15 minutes after the pick-up Thursday, November 11, 2010
  8. 8. Jan. 1998 Thursday, November 11, 2010
  9. 9. $40 million Thursday, November 11, 2010
  10. 10. new coat Thursday, November 11, 2010
  11. 11. 19 pages of manual Thursday, November 11, 2010
  12. 12. seven audible crunch test Thursday, November 11, 2010
  13. 13. by 1999 Thursday, November 11, 2010
  14. 14. pounds of fries shipped had fallen nearly 14% Thursday, November 11, 2010
  15. 15. what went wrong? Thursday, November 11, 2010
  16. 16. 1.2 Thursday, November 11, 2010
  17. 17. Nokia and Ericsson Thursday, November 11, 2010
  18. 18. founded in 1865 and 1876 Thursday, November 11, 2010
  19. 19. employees: 60,000 vs 100,000 Thursday, November 11, 2010
  20. 20. total sales in 2001 $27.7B vs. $28.5B Thursday, November 11, 2010
  21. 21. # of saunas in HQ 6 vs. 2 Thursday, November 11, 2010
  22. 22. # 1 in the market Thursday, November 11, 2010
  23. 23. divest from the market Jan. 26, 2001 Thursday, November 11, 2010
  24. 24. March 17, 2000 Thursday, November 11, 2010
  25. 25. lighting Thursday, November 11, 2010
  26. 26. Philips semiconductor plant Thursday, November 11, 2010
  27. 27. New Mexico Thursday, November 11, 2010
  28. 28. March 20 Thursday, November 11, 2010
  29. 29. Nokia chief component manager notified Thursday, November 11, 2010
  30. 30. March 31 Thursday, November 11, 2010
  31. 31. 30 engineers Thursday, November 11, 2010
  32. 32. China, Finland and the US Thursday, November 11, 2010
  33. 33. in 2 weeks Thursday, November 11, 2010
  34. 34. new chip was designed on the fly Thursday, November 11, 2010
  35. 35. in Stockholm Thursday, November 11, 2010
  36. 36. March 17 Thursday, November 11, 2010
  37. 37. fire Thursday, November 11, 2010
  38. 38. March 20 Thursday, November 11, 2010
  39. 39. an officer was notified Thursday, November 11, 2010
  40. 40. early April Thursday, November 11, 2010
  41. 41. head of consumer product was notified Thursday, November 11, 2010
  42. 42. potential implication of the fire Thursday, November 11, 2010
  43. 43. no follow-up action was taken Thursday, November 11, 2010
  44. 44. lost $400 million potential sales Thursday, November 11, 2010
  45. 45. lost $1.68 billion in mobile phone business Thursday, November 11, 2010
  46. 46. January 26, 2001 Thursday, November 11, 2010
  47. 47. divested from mobile phone manufacturing Thursday, November 11, 2010
  48. 48. Nokia Thursday, November 11, 2010
  49. 49. “we let the bad news travel farther and faster” Thursday, November 11, 2010
  50. 50. collaborative and empowered team Thursday, November 11, 2010
  51. 51. Ericsson Thursday, November 11, 2010
  52. 52. linear and sequential communication Thursday, November 11, 2010
  53. 53. Thursday, November 11, 2010
  54. 54. Thursday, November 11, 2010
  55. 55. what type of organization do you want to build? Thursday, November 11, 2010
  56. 56. 1.3 Thursday, November 11, 2010
  57. 57. the problem of knowledge Thursday, November 11, 2010
  58. 58. situated Thursday, November 11, 2010
  59. 59. contextualized Thursday, November 11, 2010
  60. 60. experiential Thursday, November 11, 2010
  61. 61. tacit knowledge Thursday, November 11, 2010
  62. 62. distributed Thursday, November 11, 2010
  63. 63. contested Thursday, November 11, 2010
  64. 64. multiple meaning Thursday, November 11, 2010
  65. 65. invested Thursday, November 11, 2010
  66. 66. 1.4 Thursday, November 11, 2010
  67. 67. challenges in knowledge management Thursday, November 11, 2010
  68. 68. know-what Thursday, November 11, 2010
  69. 69. know-how Thursday, November 11, 2010
  70. 70. know-why Thursday, November 11, 2010
  71. 71. care-why Thursday, November 11, 2010
  72. 72. knowing who knows what Thursday, November 11, 2010
  73. 73. having smart people is not enough Thursday, November 11, 2010
  74. 74. © copyright 2006, youngjin yoo Codified Tacit Centralized Distributed What we need to know Organizing Framework Thursday, November 11, 2010
  75. 75. © copyright 2006, youngjin yoo Codified Tacit Centralized Distributed Focus of past KM activities What we need to know Organizing Framework Thursday, November 11, 2010
  76. 76. 1.5 Thursday, November 11, 2010
  77. 77. a brief history of knowledge management Thursday, November 11, 2010
  78. 78. driver analogy Thursday, November 11, 2010
  79. 79. New York cab driver Thursday, November 11, 2010
  80. 80. new drivers Thursday, November 11, 2010
  81. 81. some smart drivers Thursday, November 11, 2010
  82. 82. some dumb drivers Thursday, November 11, 2010
  83. 83. dumb organization Thursday, November 11, 2010
  84. 84. KM v.1.0 Thursday, November 11, 2010
  85. 85. repository of cab drivers’ best practices Thursday, November 11, 2010
  86. 86. KM v.1.5 Thursday, November 11, 2010
  87. 87. communities of cab drivers Thursday, November 11, 2010
  88. 88. smart drivers Thursday, November 11, 2010
  89. 89. dumb organization Thursday, November 11, 2010
  90. 90. KM v.2.0 Thursday, November 11, 2010
  91. 91. airport limousine service in Seoul Thursday, November 11, 2010
  92. 92. guaranteed service in 50 minutes Thursday, November 11, 2010
  93. 93. usually 50 minutes to 3 hours Thursday, November 11, 2010
  94. 94. unpredictable traffic pattern Thursday, November 11, 2010
  95. 95. no central dispatch office Thursday, November 11, 2010
  96. 96. peer-to-peer radio Thursday, November 11, 2010
  97. 97. voluntary information sharing Thursday, November 11, 2010
  98. 98. anything relevant Thursday, November 11, 2010
  99. 99. total empowerment Thursday, November 11, 2010
  100. 100. trust and reputation Thursday, November 11, 2010
  101. 101. smart drivers Thursday, November 11, 2010
  102. 102. smart organization Thursday, November 11, 2010
  103. 103. 2.1 Thursday, November 11, 2010
  104. 104. why don’t people share knowledge? Thursday, November 11, 2010
  105. 105. 1. lack of motivation Thursday, November 11, 2010
  106. 106. let’s throw in money Thursday, November 11, 2010
  107. 107. lots of garbage Thursday, November 11, 2010
  108. 108. 2. it’s community problem Thursday, November 11, 2010
  109. 109. Xerox experience Thursday, November 11, 2010
  110. 110. NASA Thursday, November 11, 2010
  111. 111. the basement of building 51 Thursday, November 11, 2010
  112. 112. let’s build communities Thursday, November 11, 2010
  113. 113. identity language culture Thursday, November 11, 2010
  114. 114. 3. they don’t know how to share knowledge Thursday, November 11, 2010
  115. 115. cognitive problem Thursday, November 11, 2010
  116. 116. distributed knowledge Thursday, November 11, 2010
  117. 117. 2.2 Thursday, November 11, 2010
  118. 118. the role of technology in knowledge sharing Thursday, November 11, 2010
  119. 119. repository Thursday, November 11, 2010
  120. 120. communication Thursday, November 11, 2010
  121. 121. automation (embedding) Thursday, November 11, 2010
  122. 122. Thursday, November 11, 2010

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