Intranet (callback module)

292 views

Published on

RCC Intranet system training

Published in: Technology, Design
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
292
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Intranet (callback module)

  1. 1. Regional Call CentreIntranet (Callback Module)19thDec 2012
  2. 2. Login PageLogin:ID: <employee ID>Password: ‘Default’http://128.236.57.171/login.asp
  3. 3. Home Page
  4. 4. Home Page• Callback Request: For placing a request for a callback(whether normal or manager)• My Callback: To check callbacks that are assigned toyou and take necessary actions
  5. 5. Callback Request• Kindly ensure all mandatory fields tagged with * (asterisks) arecompleted• Once you click “Save” the details will be populated down.• Each callback will have one specific ID.
  6. 6. My CallbacksEnter search criteria and click on ‘Search’ buttonSort based onintended columnClick on the hyperlink to drill down to the record
  7. 7. Callback DetailsComments on theprogress so farAdd furthercomments asapplicableChange callbackdetails ifnecessaryClick update to update therecords

×