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The World Health Organization as a Continuous Learning Organization <ul><li>April Hord  </li></ul><ul><li>Yovhane Metcalfe...
Objectives <ul><li>Summarize organizational structure and recent history </li></ul><ul><li>Compare organizational learning...
A global organization <ul><li>Our Health, Our Future </li></ul>© Copyright World Health Organization (WHO), 2009. All Righ...
Organizational learning <ul><li>‘ the intentional use of learning processes at the individual, group and system level to c...
Global organization structure <ul><li>Constitution objective: </li></ul><ul><ul><ul><li>The attainment by all peoples of t...
WHO since 1999
The WHO Learning Cycle 2009 © Copyright World Health Organization (WHO), 2009. All Rights Reserved
I. Widespread Generation of Information-  Internal <ul><li>Documentation – After Action Reviews of projects, initiatives, ...
I. Widespread Generation of Information -  External <ul><li>Regular multidisciplinary teleconferences for: </li></ul><ul><...
Operations <ul><li>Strategic Operations Center </li></ul>© Copyright World Health Organization (WHO/PAHO), 2009. All Right...
II. Integrate new & local information into  organizational context <ul><li>2009 H1N1 pandemic response </li></ul><ul><li>O...
III. Collectively interpret information <ul><li>Involve all WHO and local stakeholders:  </li></ul><ul><ul><ul><li>conting...
IV. Authority to act on interpreted meaning <ul><li>Proclaim as a Knowledge Management Strategy: </li></ul><ul><ul><ul><li...
Infrastructure for Organizational Learning Integrate Collectively Interpret Authorization to Act <ul><li>Publication of gl...
Application & Debate <ul><li>Form in groups of three </li></ul><ul><li>Review WHO’s five strategic direction printouts </l...
Dixon, N. (1999)  The Organization Learning Cycle: How We Can Learn Collectively.   Hampshire, England: Gower Publishing L...
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  1. 1. The World Health Organization as a Continuous Learning Organization <ul><li>April Hord </li></ul><ul><li>Yovhane Metcalfe </li></ul><ul><li>Amanda Parks </li></ul><ul><li>Virginia Commonwealth University </li></ul>
  2. 2. Objectives <ul><li>Summarize organizational structure and recent history </li></ul><ul><li>Compare organizational learning cycle during smallpox effort with that of today </li></ul><ul><li>Examine WHO’s contemporary infrastructure </li></ul><ul><li>Apply learning exercise </li></ul>
  3. 3. A global organization <ul><li>Our Health, Our Future </li></ul>© Copyright World Health Organization (WHO), 2009. All Rights Reserved.
  4. 4. Organizational learning <ul><li>‘ the intentional use of learning processes at the individual, group and system level to continuously transform the organization in a direction that is increasingly satisfying to its stakeholders” </li></ul><ul><li>(Dixon, 1999) </li></ul>© Copyright World Health Organization (WHO), 2009. All Rights Reserved
  5. 5. Global organization structure <ul><li>Constitution objective: </li></ul><ul><ul><ul><li>The attainment by all peoples of the highest possible level of health </li></ul></ul></ul><ul><ul><ul><ul><li>Health – state of complete physical, mental and social well-being; not simply absence of disease or infirmity </li></ul></ul></ul></ul><ul><li>The World Health Assembly </li></ul><ul><ul><ul><li>Governing body with delegate representatives from 193 member states meets annually each May in Geneva </li></ul></ul></ul><ul><li>Work Force </li></ul><ul><ul><ul><li>8,000 health experts & support staff serve fixed-term appointments </li></ul></ul></ul><ul><ul><ul><li>Staff spread across Headquarters + six regional offices + 193 countries </li></ul></ul></ul>
  6. 6. WHO since 1999
  7. 7. The WHO Learning Cycle 2009 © Copyright World Health Organization (WHO), 2009. All Rights Reserved
  8. 8. I. Widespread Generation of Information- Internal <ul><li>Documentation – After Action Reviews of projects, initiatives, efforts are catalogued and recorded </li></ul><ul><li>Translucency - Regional offices integrate open reporting to be analyzed, shared & linked to resources used </li></ul><ul><li>Daily Emergency Situation Report via the HAC website www.who.int/disasters </li></ul>
  9. 9. I. Widespread Generation of Information - External <ul><li>Regular multidisciplinary teleconferences for: </li></ul><ul><ul><li>research labs governmental organizations </li></ul></ul><ul><ul><li>field offices WHO headquarters </li></ul></ul><ul><li>Global distribution and execution of 2006-2015 World Health Plan strategic plan </li></ul><ul><li>August 2009 – H1N1 global monitoring and advising notices </li></ul>
  10. 10. Operations <ul><li>Strategic Operations Center </li></ul>© Copyright World Health Organization (WHO/PAHO), 2009. All Rights Reserved.
  11. 11. II. Integrate new & local information into organizational context <ul><li>2009 H1N1 pandemic response </li></ul><ul><li>October 2009 – assistance response to Western Pacific Region natural disasters </li></ul><ul><li>HAC Program </li></ul><ul><li>Global/regional ALERT distribution </li></ul><ul><li>Blue Trunk program </li></ul><ul><li>Proclaim as a Knowledge Management (KM) Strategy: </li></ul><ul><ul><ul><li>Strengthen organizational capacity </li></ul></ul></ul><ul><ul><ul><li>Advocate adoption of KM in the field of public health </li></ul></ul></ul><ul><ul><ul><li>Improve capacity implementing KM at country level </li></ul></ul></ul>
  12. 12. III. Collectively interpret information <ul><li>Involve all WHO and local stakeholders: </li></ul><ul><ul><ul><li>contingency building events </li></ul></ul></ul><ul><ul><ul><li>external training programs/seminars </li></ul></ul></ul><ul><li>Knowledge Management Strategy goal: </li></ul><ul><ul><ul><li>to bridge the “know-do gap” in global health by fostering an environment that encourages the creation, sharing, and effective application of knowledge to improve health </li></ul></ul></ul><ul><li>Identification of Effective Employee Behaviors: </li></ul><ul><ul><ul><li>to ensure that knowledge and learning is shared across the organization and that staff learn from each other </li></ul></ul></ul>
  13. 13. IV. Authority to act on interpreted meaning <ul><li>Proclaim as a Knowledge Management Strategy: </li></ul><ul><ul><ul><li>Translating knowledge into policy & action </li></ul></ul></ul><ul><li>Six regional offices with separate governance structure to react to regional level issues </li></ul><ul><ul><ul><li>Pan American Health Organization covers 35 countries </li></ul></ul></ul><ul><ul><ul><li>www.paho.org </li></ul></ul></ul><ul><ul><ul><li>2002 PAHO implemented annual vaccination week </li></ul></ul></ul><ul><li>HAC Program – Geneva enables regional offices to be self-sufficient providing all necessary resources </li></ul><ul><ul><ul><li>communications equipment </li></ul></ul></ul><ul><ul><ul><li>operational budget to be utilized at regional, sub-regional and/or country levels </li></ul></ul></ul>
  14. 14. Infrastructure for Organizational Learning Integrate Collectively Interpret Authorization to Act <ul><li>Publication of global Weekly Epidemiological Record </li></ul><ul><li>Regular multidisciplinary teleconferences for labs, gov’t organizations, field offices and WHO HQ </li></ul><ul><li>Knowledge Management Strategy emphasises “know-do” gap </li></ul><ul><li>Differentiated approach towards the HIV/AIDS effort enable </li></ul><ul><li>Different regions able to address local cultural differences in HIV/AIDS incidence </li></ul><ul><li>Differentiated approach towards the HIV/AIDS effort enable regional accountability </li></ul><ul><li>Management competency requirement to ensure effective use </li></ul>Global Competency Model for employment evaluations Widespread Generation of Information
  15. 15. Application & Debate <ul><li>Form in groups of three </li></ul><ul><li>Review WHO’s five strategic direction printouts </li></ul><ul><li>Prioritize in order of significance to WHO’s learning capacity </li></ul><ul><li>Be prepared to justify ranking </li></ul>
  16. 16. Dixon, N. (1999) The Organization Learning Cycle: How We Can Learn Collectively. Hampshire, England: Gower Publishing Limited. World Health Organization. (n.d.) WHO Competency Model. Retrieved from http://www.who.int/employment/competencies/WHO_competencies_EN.pdf World Health Organization. (2003) Health Action in Crises. Retrieved from http://www.who.int/hac/about/en/11990.pdf World Health Organization. (2005) Knowledge Management Strategy, 1 . Retrieved from http:// www.who.int/kms/about/strategy/kms_strategy.pdf World Health Organization. (2007) Working for health: an introduction to the World Health Organization. Retrieved from http://www.who.int/about/brochure_en.pdf. References

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