Social Media is new emerging media, with interactive and
connecting characteristic. Many brands already use social
media is a new touch poin for customer.
They are ready to invest more to optimize their social
media asset. And like other investment, the next big thing
is ROI (Return of Investment)
By knowing the various metrics in social media, you can be better in measuring your ROI campaign in social media. You can measure the correlation between the changes of these metrics to sales