creating the !
!
library experience
ultimate

LACONi Circulation !
November 21, 2013
everything is changing
23% of adults
read an eBook
in 2012.
!

In 2011,
it was 16%.

!

67% of adults
read a paper
book in 2012.

!
!

It was 72%...
Source: The Atlantic Wire
http://www.flickr.com/photos/rwphoto/4519581602/
who we are

toby greenwalt
virtual services coordinator
skokie public library
@theanalogdivide

leah white
head of popular...
who we are not
the plan
1.growth of mobile
2.digital content
3.social media strategies
4.new library experiences
5.design thinking
6.q&a
growth of mobile
Photo Credit: br1dotcom via Compfight cc
Photo Credit: seanaes via Compfight cc
Photo Credit: William Hook via Compfight cc
Photo Credit: pietroizzo via Compfight cc
how many of you had a
mobile phone in 2000?
how many of you had a
mobile phone in 2005?
how many of you had a
mobile phone in 2010?
how many of you have
a mobile phone now?
how many of you have
a smart phone now?
how many of you use your
phone at least once
every hour on an
average day?
how many of you use
your smart phone to
access the web more
than your home
computer?
91% of American adults have a cell phone!
56% of American adults have a smartphone!
!

24% of Americans ages 16+ own an e-...
Photo Credit: garryknight via Compfight cc
Photo Credit: lukew via Compfight cc
mobile everything
digital content
Overdrive
3M Cloud Library
AXIS 360
Douglas County Model
Zinio
One Click Digital
Hoopla
social media
the new service desk
lurking
posting pics
being ridiculous
answering questions (especially the hard ones)
searching for local questions
searching for the library
getting involved with trends
celebrating milestones
creating weekly rituals
stealing ideas from private industry
new library experiences
from transactions
to experiences
Source: Chattanooga Public Library
http://librarianproblems.com/post/50917804431/a-patron-doubts-i-can-find-what-theyre-looking-for
http://youtu.be/Ae7dA41tJuk
http://flic.kr/p/
Source: Lansing Public Library
what circ can do
look. listen. leave the desk.
be creative.
speak up.
design thinking
What I Was Going To Say
say yes!
experiment!
play!
fail!
learn!
desire to be the best!
stay nimble!
innovate
Photo Credit: CodyWDWfan via Compfight cc
Photo Credit: p.murf via Compfight cc
Brainstorming Ground Rules
go for quantity!
defer judgment!
encourage wild ideas!
build on ideas of others!
stay focused!
...
Source: http://slidesha.re/1h423gs
thank you!
questions?
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
New Technologies: Creating the Ultimate Library Experience
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New Technologies: Creating the Ultimate Library Experience

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co-presented with Richard Kong and Toby Greenwalt for Laconi Circulation Services at the Gail Borden Library

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New Technologies: Creating the Ultimate Library Experience

  1. 1. creating the ! ! library experience ultimate LACONi Circulation ! November 21, 2013
  2. 2. everything is changing
  3. 3. 23% of adults read an eBook in 2012. ! In 2011, it was 16%. ! 67% of adults read a paper book in 2012. ! ! It was 72% a year ago. Source: http://libraries.pewinternet.org/2012/12/27/e-book-reading-jumps-print-book-reading-declines/
  4. 4. Source: The Atlantic Wire
  5. 5. http://www.flickr.com/photos/rwphoto/4519581602/
  6. 6. who we are toby greenwalt virtual services coordinator skokie public library @theanalogdivide leah white head of popular materials ela area public library @leahlibrarian richard kong deputy director skokie public library @kongtemplation
  7. 7. who we are not
  8. 8. the plan 1.growth of mobile 2.digital content 3.social media strategies 4.new library experiences 5.design thinking 6.q&a
  9. 9. growth of mobile
  10. 10. Photo Credit: br1dotcom via Compfight cc
  11. 11. Photo Credit: seanaes via Compfight cc
  12. 12. Photo Credit: William Hook via Compfight cc
  13. 13. Photo Credit: pietroizzo via Compfight cc
  14. 14. how many of you had a mobile phone in 2000?
  15. 15. how many of you had a mobile phone in 2005?
  16. 16. how many of you had a mobile phone in 2010?
  17. 17. how many of you have a mobile phone now?
  18. 18. how many of you have a smart phone now?
  19. 19. how many of you use your phone at least once every hour on an average day?
  20. 20. how many of you use your smart phone to access the web more than your home computer?
  21. 21. 91% of American adults have a cell phone! 56% of American adults have a smartphone! ! 24% of Americans ages 16+ own an e-reader! 35% of Americans ages 16+ own a tablet! ! 34% of cell internet users go online mostly using their phones Photo Credit: http://bit.ly/1ffIpNW
  22. 22. Photo Credit: garryknight via Compfight cc
  23. 23. Photo Credit: lukew via Compfight cc
  24. 24. mobile everything
  25. 25. digital content
  26. 26. Overdrive
  27. 27. 3M Cloud Library
  28. 28. AXIS 360
  29. 29. Douglas County Model
  30. 30. Zinio
  31. 31. One Click Digital
  32. 32. Hoopla
  33. 33. social media
  34. 34. the new service desk
  35. 35. lurking
  36. 36. posting pics
  37. 37. being ridiculous
  38. 38. answering questions (especially the hard ones)
  39. 39. searching for local questions
  40. 40. searching for the library
  41. 41. getting involved with trends
  42. 42. celebrating milestones
  43. 43. creating weekly rituals
  44. 44. stealing ideas from private industry
  45. 45. new library experiences
  46. 46. from transactions
  47. 47. to experiences
  48. 48. Source: Chattanooga Public Library
  49. 49. http://librarianproblems.com/post/50917804431/a-patron-doubts-i-can-find-what-theyre-looking-for
  50. 50. http://youtu.be/Ae7dA41tJuk
  51. 51. http://flic.kr/p/
  52. 52. Source: Lansing Public Library
  53. 53. what circ can do
  54. 54. look. listen. leave the desk.
  55. 55. be creative.
  56. 56. speak up.
  57. 57. design thinking
  58. 58. What I Was Going To Say say yes! experiment! play! fail! learn! desire to be the best! stay nimble! innovate
  59. 59. Photo Credit: CodyWDWfan via Compfight cc
  60. 60. Photo Credit: p.murf via Compfight cc
  61. 61. Brainstorming Ground Rules go for quantity! defer judgment! encourage wild ideas! build on ideas of others! stay focused! one conversation at a time! be visual
  62. 62. Source: http://slidesha.re/1h423gs
  63. 63. thank you! questions?

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