PROJECT DEFINATION The objective of the current project is to provide efficient services to citizens and administration and comparators by implementing ERP Based solutions to enables PMC’s processes and workflows• Increase the quality of citizen services.• Allow data sharing across diff. departments.• Facilitate the decision making process of top mgmt.• Help diff. dept. to improve there revenue collection efficiency• Harness the use of technology to create sense of achievement amongst employees & citizens
BROAD SCOPEA. MANAGEMENT INFORMATION SYSTEM ( MIS )B. GEOGRAPHICAL INFORMATION SYSTEM ( GIS )C. OTHER IT APPLICATIONSD. SERVER SIDE INFRASTRUCTURE
FEATURESA. Citizens Interface features Simplification of the application forms Multiple Channels for service DeliveryB. Integrated Application SoftwareC. Scalable Application Design
Birth & Death departmentServices delivered by the department• Birth and Death Certificate• Birth and Death Registration• Birth and Death Registration-Delay• Correction of Registration details• Cremation Certificate• Registration and Certificate for still birth• Registration of birth for delivery at homeIssues with current functionality and how to address the samea] Software is not designed as per the Corporation requirements and requires quite frequent changes. [Resolution] Software need to be rebuilt considering the certificate format and necessary validationb] Old data is not available through the system. For old data the still manual register are looked in, consuming lot of time and delay ion customer service [Resolution] All the past record needs to be feed-in into the system on priority.
Geographic information system (GIS) is being considered a boon for urban managers and can be used to bring in much needed effectiveness in city planning and it’s management. Ultimate aim while planning GIS should be creation of decision support system. Distinct objectives identified for GIS implementation at PMC are:• Better monitoring of the recovery of Property, Water & other taxes• Effective Monitoring of Complaint Management System• Up-to-date & user friendly maintenance of ULB assets• Effective tool to Monitor Un-authorised constructions• Efficient maintenance of Public utilities like Roads, Street Light, Water• Supply Network, Sewerage Network, etc.
Security The data of PMC is a valuable resource and key component of Technical Architecture. Information security is very important to maintain Integrity, Confidentiality & Availability of data. Data needs to be protected against following threats.• Unauthorized access to database or application• Accidental modifications or deletions• Confidentiality, Integrity & Availability breeches of data during data transport & physical storage.• Disasters
NetworkThe network infrastructure for deployment of solution will bemanageable using SNMP with support for both 10 and 100 MbpsEthernet as well as gigabit and fiber ports. Intelligent switching to beused for segmenting the network logically to keep the cross traffic tominimum. Routers shall be used for connectivity between logicalnetwork segments and disparate LAN topologies.
Solution deployment diagramIt is proposed that the e-Governance solution at PMC willhave ERP /COTS ( Commercial Off the Shelf) Modules atthe core. These modules will be integrated with the existinglegacy applications, GIS application, Customizedapplications & any other applications. The web enabled userinterface which forms the outer core will be accessing thesolution. The web enabled user access will be available atDepartments
Solution Features Various features proposed in the proposed e-Governance system at PMC are given below :Architecture• Centralized Server Architecture (3-tier architecture with web enabled user interface)• The presentation logic should be decoupled from the business components logic• Data access layer will be on RDBMS platform. Backend RDBMS to be of• latest version of leading RDBMS (one of the top 2 RDBMS player in Indian Market)
User Interface• User should get option to select Marathi or English for User Interface.• All Inputs & Outputs should be in Marathi / English.• Single Sign-on for accessing all the modules• Any item of data needs to be entered once and is then should be made available as often as necessary to all the systems that need to use it• All modules should be homogeneous with respect to Keyboard use,• screen layout and menu operations with Graphic User Interface (GUI) support• GUI Form Administration should support
General• The system requires continuous availability (24 * 7)• System should store and display defaulted values• The system shall be designed in such a way so as to ensure that the loss of data is minimized due to network ‘drop outs’• Automatic refreshing of data at specified time intervals. The information shall be refreshed from the database and shall not require user intervention• System should provide a user driven data archiving capability, withsupport for flexible archiving periods and selected tables• System should have an online help capability, which should be customizable. Should have a facility for online learning and collaboration• All reports should be query based and should have options like departments, wards, employees, from date, to date, etc.• PMC Users will access the system using Ethernet LAN / Lease Line / RF/ Internet
Capacity BuildingPMC has already started addressing this aspect by followingmeans :- Giving Blackberry & Laptop to officers, thus motivatingthese officers to become technology savvy- Giving training to all the administrative staff- Recruitment of over 100 computer qualified clerical staff.- Appointment of PwC as Project management Consultant toextend end-to-end consutancy to PMC for the e-Governanceproject
OTHER COSTSr. Details EstimatedNo. Expenditure1. e-Governance consultancy for preparation of DPR, 98,50,500 Bid Management and Project Management2. Training (MIS) 10,00,0003. Training (GIS) 500,0004. Data Entry 25,00,0005. Implementation (MIS) 24,00,0006. Implementation (MIS 13,00,0007. IT Audit Cost 500,000 Total 180,50,500
TOTAL CAPITAL COSTSr. Details EstimatedNo. Expenditure1. Server Infrastructure Costs 336,97,2002. MIS 1337,50,0003. GIS 283,00,0004. OTHER COSTS 180,50,500 TOTAL 2137,97,700
Operational Expenditure (Per Year) Amount KEY ComponentsPost implementation support for MIS (@ 22% of License Costs) 294,25,000Post implementation support for GIS (@ 22% of License Costs 17,16,000ATS for Database, Application Servers (@ 22% of License Costs) 22,44,000Maintenance of IT Infrastructure (@ 10% of Capital Costs 21,39,720Connectivity Costs for DR Site (2 MBPS Lease Line) 25,180 355,49,900 Total
BENEFITS• Citizens The benefit of the e-Governance solution will be delivered to citizens in the form of Quick response time, multiple access points/ locations, Web enabled services, minimum personal visits, Quality of service (QOS), paperless transactions, transparency, multiple mode of payment & reduction in service charges.Get timely services:Correct informationAvailability to provide feedback
Quality Training Mechanism EmployeesOperating guidelinesAppropriate TechnologyEfficient processQuality Training MechanismEffective supervision
Vendors• Clear cut and quality service delivery mechanism / Contractors• Payment arrangements • NGO / Other Agencies• Correct updated and reliable information: General Body / Standing Committee / Decision making Authorities• Key performance indicator based Decision support system