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Handout for the ALAO 10/30/09 presentation.
Presentation description: Overview: What can technical services departments do to tackle automation, training, and communication issues when they have been doing more with less for years? This presentation will cover several free (or inexpensive) and easy to implement tools that Miami University’s Technical Services department has incorporated into daily operations. Specific software, including wikis, macros, and tutorials will be discussed along with quick ways these tools can help technical services address the above issues.