SALESFORCE.COM AND THE SOCIAL ENTERPRISESomewhere beyond the clouds, the social business rainbow !
Coming from «traditional» IT Managed increasingly complex projects from very small projects to projects involving 20 consultants over many years Deliver and Satisfy users needs «There is something wrong...» even using agile project managementsalesforce.com and force.com since 2008
An IT consulting company in Luxembourg 30 employees created in 2008
Our Vision :«We believe that in a fast moving world where IT will bea shared commodity, companies need specialized talentsand solutions ready to add value to the business.»
DIGITAL DISRUPTION«Platforms make this possible»This fundamental issue is that the newplatform providers, such as Apple, AmazonEC2, Salesforce.com, are making it wayfaster and cheaper for new entrants to bedisruptors and for them to get new ideas tomarket.
Created 13 years ago :•a CRM Software•based on subscription•multitenant architecture (scalability) Now : •an enterprise platform •1st cloud company to reach 3 B$ revenue •2 years in a row best innovators (Forbes) •Fastest growing software company (in the 10 bigests) •110000 clients, 400mio transaction per day
Adapt to a large palette of situation and contexts Adapt to device, Think Contextual features not Application Create an Uniﬁed Version of the Enterprise System integration, merge and acquisition, heterogeneous systems, IT projects don’t exist, only Business Improvement Projects exist
From IT to Digital Experience Chief Digital Ofﬁcier or the «New CIO Ofﬁcer» Business experience is not an IT subject Evolutive platform at the core IT World Traditional Systems and Cloud computing LegacyConnectivity, Agility & Flexibility Digital World Social Networks, Mobile devices, Internet of things
THE CIO ROLE EVOLUTION «Pourquoi les DSI peinent à favoriser l’adoption du cloud ? Parce qu’ils n’acceptent pas que les directions métiers l’aient déjà adopté.» «Conseiller» constitue le maître mot. Il ne s’agit plus d’interdire ou dexiger. Cette époque est révolue. Les DSI devraient intervenir de manière intelligente dans le choix des métiers en termes de fournisseurs de cloud, plutôt que dessayer de valider ou d’interdire son adoption.
Design the vision Bring Business Data in ! Agile and Integrate and/or Import Iterative approach Let user play with their data :e.g. 6 weeks Business users own the data, data is not an ‘Business asset of the IT teamsImprovement Steps’ Coordination with other enterprise evolutions Customer experience design Social enterprise adoption Social network, Mobile, Web presence
Traditional, on site ﬁrst users active project team project length (ﬁrst part) infrastructure set up