Outsourcing Class

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Outsourcing Class

  1. 1. Startup Outsourcing<br />Jim Moran | @jdmoran<br />General Assembly: Thursday, June 22<br />
  2. 2. Why Outsource?<br />
  3. 3. Why Outsource?<br />Outsourcing is about adding leverage to <br />Current FTEs<br />
  4. 4. Pro vs Con<br />Pro 1: <br />Talent<br />
  5. 5. Pro vs Con<br />Pro 2: <br />Speed<br />
  6. 6. Pro vs Con<br />Pro 3: <br />Culture<br />
  7. 7. Pro vs Con<br />Pro 4: <br />Deferral<br />
  8. 8. Pro vs Con<br />Pro 4: <br />Deferral<br />
  9. 9. Pro vs Con<br />Con 1: <br />Cost (per hour)<br />
  10. 10. Pro vs Con<br />Con 2: <br />Difficulty<br />
  11. 11. What to outsource<br />
  12. 12. Org Chart of the Future<br />
  13. 13. Where Outsourcing Failed Me<br />Product<br />Design<br />PR<br />HR<br />Marketing<br />
  14. 14. Good For Outsourcing<br />Repeating<br />Verifiable<br />Well Defined<br />Non-Core<br />
  15. 15. Outsourcing Decision<br />Self<br />Hire<br />Core<br />Consult<br />Outsource<br />Non-Core<br />One-Time<br />Repeating<br />
  16. 16. How to outsource<br />
  17. 17. What to Use?<br />
  18. 18. Elance/Odesk: Low Touch<br />Pro: Cheap<br />Pro: Large worker base<br />Con: Low Skill<br />
  19. 19. Elance/Odesk: Low Touch<br />
  20. 20. Solvate: High Touch<br />Pro: High Skill<br />Pro: Customer Service<br />Con: $$$<br />
  21. 21. Solvate: High Touch<br />
  22. 22. Mech. Turk: No Touch/Cloud<br />Pro: Cheap<br />Pro: Scalable<br />Con: Very Low Skill<br />Con: Difficult to Train<br />
  23. 23. Mech. Turk: No Touch/Cloud<br />
  24. 24. Outsourcing Decision<br />Specialist<br />High Training<br />Low Training<br />High Skill<br />Low Skill<br />
  25. 25. Hiring Best Practices<br />Trials<br />Ratings<br />References (Who)<br />
  26. 26. Structuring Best Practices<br />Self-Improving<br />Recursion<br />Metrics<br />Transparent Redundancy<br />
  27. 27. Legal Issues<br />W-9s<br />IP Assignment<br />Consulting Agreements<br />
  28. 28. In the Wild<br />
  29. 29. Pranks<br />Blog Fans<br />FollowCloud<br />Remarketing<br />Phone Call<br />
  30. 30. Good Place to Start<br />Usability<br />Feedback<br />Data Entry/QA<br />Customer Service<br />Phone Surveying<br />
  31. 31. Good Examples<br />
  32. 32. Great Resources<br />behind-the-enemy-lines.blogspot.com<br />blog.crowdflower.com<br />
  33. 33. We’re Hiring<br />@jdmoran | jim@yipit.com<br />***We Are Hiring***<br />

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