Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

[Fr] l'usage du mail professionnel (présentation du Hamster)

5,863 views

Published on

Pourquoi le Hamster ? parce que Ken Blanchard et 2 autres auteurs ont traité ce sujet dans un livre intitulé the Hamster revolution, arguant du fait que le manager moyen perdait environ 1 mois par an à cause de mails stupides et non productifs.

J’ai d’ailleurs moi-même – en tant qu’observateur du mail depuis 21 ans – déjà traité de ce sujet, le plus récemment dans BNET.CO.UK en donnant mes recettes personnelles de productivité.

Le débat avec Vincent Berthelot de B-r-ent, Emilie Ogez de Xwiki et Bertrand Duperrin de Bluekiwi a été très riche et Vincent a poussé un article sur le blog B-r-ent pour poursuivre ce débat, en reprenant certains des échanges que nous avons eus.

Pour ma part, je ne suis bien évidemment pas pour la disparition de l’e-mail, mais j’approuve les actions coup de poing no email friday – comme chez US Cellular (2007), Deloitte (2008), pains Jacquet (2009) – qui ont pour mérite de fixer les esprits et de réveiller les consciences. Pour le reste, je vous conseille ma liste d’astuces.

A lire aussi le post de Vincent : Web 2.0 et mail, opposition, complémentarité

Published in: Business, Technology
  • DOWNLOAD THI5 BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/yyxo9sk7 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (Unlimited) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ACCESS WEBSITE for All Ebooks ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/y6a5rkg5 } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

[Fr] l'usage du mail professionnel (présentation du Hamster)

  1. 1. Congrès du laboratoire de physique nucléaire et des hautes énergies CNRS de l’usage du courrier électronique au travail
  2. 2. online since 1995 <ul><li>http://blogs.orange-business.com/live [En] </li></ul><ul><li>http://visionarymarketing.com/ [En] </li></ul><ul><li>http:// visionary.wordpress.com [Fr] </li></ul><ul><li>http://blogs.orange-business.com/securite [Fr] </li></ul>
  3. 3. http://blogs.orange-business.com
  4. 4. le syndrome du Hamster ça vous parle ? www.tinyurl.com/lehamster <ul><li>Hamster ? Ken Blanchard    the Hamster revolution </li></ul><ul><ul><li>en moyenne 1 mois par an perdus par managers </li></ul></ul><ul><ul><ul><li>mails stupides +non productifs. </li></ul></ul></ul><ul><li>sujet  déjà traité plusieurs fois </li></ul><ul><ul><li>+ récent  BNET.CO.UK </li></ul></ul><ul><ul><li>http:// tinyurl.com/stayingontop </li></ul></ul><ul><li>débat avec </li></ul><ul><ul><li>Vincent Berthelot de  B- r-ent </li></ul></ul><ul><ul><li>Emilie Ogez de Xwiki </li></ul></ul><ul><ul><li>Bertrand Duperrin de Bluekiwi </li></ul></ul><ul><li>no email friday – </li></ul><ul><ul><li>US Cellular (2007) </li></ul></ul><ul><ul><li>Deloitte (2008) </li></ul></ul><ul><ul><li>pains Jacquet (2009) </li></ul></ul><ul><li>+ post de Vincent Berthelot: </li></ul><ul><ul><li>Web 2.0 et mail, opposition, complémentarité </li></ul></ul>email au bureau : Papy fait de la résistance
  5. 5. pourquoi s’intéresser à l’e-mail ?
  6. 6. e-mail sur mobile <ul><li>en 2010: 19% des clients devraient accéder au mail sur mobile </li></ul><ul><ul><li><10% en 2008 </li></ul></ul><ul><li>usages </li></ul><ul><ul><li>86-90% personnels </li></ul></ul><ul><ul><li>53-64% professionnels </li></ul></ul><ul><ul><li>source: 2009, étude Orange en Fr/Es/Uk </li></ul></ul>
  7. 7. l’e-mail cet outil collaboratif … ?! <ul><li>[…] But Email Is The Default Solution For Collaborative Deliverables […] </li></ul>source: étude Forrester, ‘ Enabling The Future Of Collaboration’, Décembre 2008 pour Adobe
  8. 8. collaboration + asynchrone = compatible ? <ul><li>coopérer </li></ul><ul><ul><li>accent sur le résultat (latin oper, opus  opera) </li></ul></ul><ul><li>collaborer </li></ul><ul><ul><li>accent sur les moyens ( laborare = travailler) </li></ul></ul>
  9. 9. IRL <ul><li>co … (l)laborer = travailler AVEC </li></ul><ul><li>« J’aime bien ton idée de wiki mais je ne suis pas tout à fait à l’aise avec le fait que tu partages ta présentation avec tout le monde. Si c’est à toi, je ne peux pas la prendre… » </li></ul>
  10. 10. 15 conseils pour rester maître de son e-mail - 1/3 <ul><li>en c/c  « purgatoire » </li></ul><ul><li>historique > 6 mois </li></ul><ul><li>apprendre à différencier les messages: </li></ul><ul><ul><li>action à prendre ? </li></ul></ul><ul><ul><li>information ? </li></ul></ul><ul><ul><li>commercial ? </li></ul></ul><ul><ul><li>à côté de la plaque ? </li></ul></ul><ul><ul><li>trop long/compliqué ? </li></ul></ul><ul><ul><li>mail d’insulte ou d’accusation? </li></ul></ul>http://tinyurl.com/stayingontop
  11. 11. 15 conseils pour rester maître de son e-mail - 2/2 <ul><li>éviter l’e-mail en non stop </li></ul><ul><li>respecter les heures de travail </li></ul><ul><li>– de mails envoyés … </li></ul><ul><li>pas de messages > 2 § ( Joe Robinson’s e- tool bill of rights ) , </li></ul><ul><li>réception message > 2§  téléphone ou IM ou face à face </li></ul><ul><li>« envoyer immédiatement une fois connecté » </li></ul>
  12. 12. 15 conseils pour rester maître de son e-mail - 3/3 <ul><li>e-mail ≠ espace de stockage </li></ul><ul><li>e-mail ≠ planification de réunions </li></ul><ul><li>e-mail ≠ contrats </li></ul><ul><li>pas de pièces jointes trop lourdes </li></ul><ul><li>pas de questions ouvertes </li></ul><ul><li>séparer e-mails personnels et professionnels </li></ul>
  13. 13. conclusion <ul><li>trop de “communication” … </li></ul><ul><li>l’abondance de messages n’est pas une fatalité </li></ul><ul><li>quelques règles simples … </li></ul><ul><li>… </li></ul><ul><li>l’accroissement de la productivité a ses limites </li></ul>October 2009
  14. 14. bonus : quelques outils <ul><li>partage de fichiers </li></ul><ul><ul><li>yousendit.com </li></ul></ul><ul><ul><li>www.skydrive.live.com </li></ul></ul><ul><li>Webconference </li></ul><ul><ul><li>Webex </li></ul></ul><ul><ul><li>Adobe connectnow sur www.acrobat.com </li></ul></ul><ul><ul><li>www.dimdim.com </li></ul></ul><ul><ul><li>Lotus Unyte (+ Skype plug-in) </li></ul></ul><ul><ul><li>www.vyew.com </li></ul></ul><ul><ul><li>www.spreed.com </li></ul></ul><ul><li>organisation de réunions </li></ul><ul><ul><li>www.doodle.com </li></ul></ul><ul><ul><li>applet doodle Facebook </li></ul></ul><ul><li>partage de documents </li></ul><ul><ul><li>docs.gooogle.com </li></ul></ul>
  15. 15. about Yann Gourvennec <ul><li>since 2008, head of Internet, Orange Business Services </li></ul><ul><li>2005-06/2007, innovation principal, Orange Business Services </li></ul><ul><li>2003-06/2005, alliance partner manager, france telecom </li></ul><ul><li>1999 – 2002 - director e-business: france telecom teleconferencing services </li></ul><ul><li>1997 - 1999 – consultant, Internet, marketing & information systems, cap gemini </li></ul><ul><li>1995-1997 – internet marketing consultant, unisys europe </li></ul><ul><li>1992-1995 – business systems manager, unisys europe </li></ul><ul><li>1988-1992 – business systems manager, unisys france </li></ul><ul><li>1985-1988 – account executive, philips france </li></ul><ul><li>my work is available online at: http://visionarymarketing.com/ </li></ul>October 2009
  16. 16. Copyright notice <ul><li>This presentation is made available to all the registered readers of visionarymarketing.com </li></ul><ul><li>This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/ or send a letter to Creative Commons, 543 Howard Street, 5th Floor, San Francisco, California, 94105, USA. </li></ul><ul><li>You are allowed to use one or all the slides/images contained within this presentation provided you quote the author and the source of this information ( http://visionarymarketing.com ) </li></ul><ul><li>You are also welcome to recommend this website to your friends and colleagues and to invite them to register to our free newsletter </li></ul>October 2009 copyright © 2009 Yann A Gourvennec - http://visionarymarketing.com

×