Fitting facilities for today's library users


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Fitting facilties for today's user - Talk by Janine Schmidt - 14 March 2012 - At Li Ka Shing Library, Singapore Management University

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  • What do people think of the library today? Which aspects are we wanting to emphasize?
  • Fitting facilities for today's library users

    1. 1. 1Fitting facilities for today’slibrary usersJanine Schmidt, Singapore Management University March 2012Director, Mukurta andTrenholme Director of LibrariesEmerita, McGill University
    2. 2. 2 Singapore Management University March 2012Overview• Changing user needs• Library design traditions• Design approaches ▫ Planning strategies ▫ Space layout – seating, collections, service points ▫ Ambience ▫ Signage and wayfinding
    3. 3. 3 Singapore Management University March 2012The changing context• It’s an Amazoogle cloudy, mobile, visual, wireless world - In Google we trust– 40 languages,2.7 billion searches per day• Disruptive technology. Smart phones, laptops, netbooks, I- Pads, tablets, multiple e-readers, androids, apps for everything, large-scale printers• Social media, blogs, mash-ups. Dominance of Facebook, Twitter. Constantly connected, but connecting?• Real and virtual resources, print, multiple formats, visual media, i- tunes, e-books outselling real books, e- journals, Googlebooks, YouTube, FlickR, DOD and POD• Open access, copyright? Democratization of knowledge. Everyone is an expert• E-research/Interdisciplinary/trans-disciplinary/translational• Accountability/Quality/Performance/Spiralling costs/Shrinking incomes• New ways of doing business for libraries e.g. Collection profiles, licensing issues, bundling
    4. 4. 4 Singapore Management University March 2012Library users• Teaching, research, professional and clerical staff• Graduate and undergraduate students• Alumni, community• Seek inspiration, solitude, company, solace, inform ation• Watch movies, listen to podcasts, read and review resources, chat with friends, family, teaching staff and complete strangers
    5. 5. 5 Singapore Management University March 2012Library users• “Look up” rather than “view in depth” – power browsers, tapping and swiping• Collaborate on projects• Research problems• Upload/download data, using laptops, desktops, smart hand-held devices• Create presentations and projects individually or with others• Use specialist software/apps• Exchange information via SMS, email and social media like Facebook and Twitter
    6. 6. 6 Singapore Management University March 2012User behaviour• Doing academic work with or around their friends or classmates• Making extensive use of technology and digital content• Focusing on their academic work late at night and into early morning (could be any time within a 24 hour period)• Relating to one another mediated by digital technologies, social networking media• Accessing and using information to create new knowledge and art forms• Socialising and learning at the same time• Blending formal and informal learning experiences Lippincott, Joan K.” Information Commons: meeting Millennials’ needs”. Journal of Library Administration, 50 (1), January 2010.
    7. 7. 7 Singapore Management University March 2012Today’s screenager• Reads 8 books per year, 2300 web pages, 1281 facebook profiles• Completes 49% of materials on reading lists• Writes 42 pages for class, 500 pages e-mail• Spends 3.5 hours online, 1.5 hours watching TV, 2.5 hours listening to music, 2 hours on mobile phone, 2 hours working, 2 hours eating, 3 hours in class, 3 hours studying and 7 hours sleeping (26.5 hours - multitasking)• Facebooks through class• (A Vision of Students Today. Michael Wesch and his class, Kansas State University)
    8. 8. 8 March 2012User perspectives (McGill)Graduate student perspective Undergraduate perspective Faculty perspective Singapore Management University
    9. 9. 9 Singapore Management University March 2012User perspectives (Özyegin University)• Talk with friends in the library when they want to without feeling inhibited• Socialise in the library• Eat and drink when they feel like it• Work in quiet spaces when they want to and need to• Work in groups in group study rooms• Store personal belongings• Use mobile phones any time and anyplace• Use the library any time, i.e. 24 hour access and even sleep there
    10. 10. 10 Singapore Management University March 2012Digital natives• Digital natives• Game players• Combine work and play• Collaborators• Competent technically but experience difficulty finding information• Need help and reassurance• Learn from doing
    11. 11. 11 Singapore Management University March 2012Value of libraries for research andresearchers• Procures research material and facilitates easy access and discovery of research material• Offers a physical space – to work in, to access research material, to access specialists• Provides induction and training programs to develop research skills• Provides specialists who have subject and information expertise to help with problems• Provides information and advice (online and face-to-face)• Provides a named point of contact• Digitises important research collections• Libraries are a physical manifestation of the values of the academy and of scholarship Research Libraries UK. Value of libraries for research and researchers. and-researchers and Viewed 24th January, 2012
    12. 12. 12 Singapore Management University March 2012Redefining the academic library• Users go elsewhere for information• No need for traditional librarians• Space for more than just books• Evolving metrics aligned with value• Academic libraries will never beat Google• Users switching faster than librarians• Library as a social learning space• Increasing and conflicting demands• Should libraries do everything, straddling two eras? University Leadership Council. Redefining the academic library: managing the migration to digital library services. 2011. Viewed 8th January, 2012
    13. 13. 13 Singapore Management University March 2012 How do people see the Library?• Custodian of books and other information resources – a book place - old stuff, new stuff• Friendly people providing help in doing assignments, solving problems, finding work solutions, doing research, staying up to date,, gaining a skill, learning something new …• Source of expertise and training in information access and use• Provider of infotainment• Pleasant relaxing place, sanctuary and quiet place for reflection, inspiration, reading, learning …• Place to meet people, collaborate with others, eat, drink• Supplier of electronic information• Website guiding information access and use• Link to other information suppliers• Supplier of interlibrary loans• Irrelevant
    14. 14. 14 Singapore Management University March 2012User wants and needs• Abundant technology, including sophisticated printing and multimedia facilities, fixed computers, ubiquitous power and wireless communication, laptop facilities• Open environment for social engagement• Functional inspiring space (including traditional displays of print even though print is less used)• Extended opening hours• Segregated study areas with individual silent study spaces and group study collaborative learning spaces• Large tables and desks• Comfortable chairs• Appropriate seating for computers and desks
    15. 15. 15 Singapore Management University March 2012User wants and needs• “Green” and “sustainable”• Training rooms• Colour and plenty of light, including natural lighting• Welcoming entrance• Attractive and friendly ambience including art works• Specialized spaces for graduate study with additional facilities e.g. Coffee, printing, lockable storage• Easy wayfinding and clear signage• Availability of additional student services
    16. 16. 16 Singapore Management University March 2012User wants and needs• Coffee and snacks• Self-service e.g. Borrowing• Ongoing maintenance and cleanliness• More space• Easily located personal help• Library is part of the University brand• Books are part of the Library brand
    17. 17. 17 Singapore Management University March 2012 In the beginning….(
    18. 18. 18 Singapore Management University March 2012Library design traditions• Collection-centered• Located near users – branch libraries• Archives, museum, library combinations• Public, private, royal• Owner/donor/funding authority/architect driven• Form/function/edifice complex/monuments• Literacy/Scholars/Educational role• Dominated by product and process• Spaces and collections based on library generated rules/formulae• Learning spaces
    19. 19. 19 Singapore Management University March 2012New(er) design approaches• Learning space/commons• Knowledge mall/incubator• Computer clubhouse• Cyberspace• Information centre/place, I-place, I-space• Resource Centre• Social network• Community hub• Learning hub• People place• Urban information bar• Integrated with other services
    20. 20. 20 Singapore Management University March 2012Learning space• We learn ▫ From each other – peer to peer - collaborative ▫ From experts - didactic ▫ Through engagement and involvement – projects ▫ Reflective – reading, writing, feedback ▫ Skills, knowledge – how to and what• Pedagogy – independent, self- directed, unstructured, structured, interactive, case studies, problem-based, group work• Lifelong learning, distance learning,• Learning management systems, use of technology• Competency framework• Linked to support and advisory services
    21. 21. 21 Singapore Management University March 2012Sources of inspiration• Markets, Villages• Agora• Restaurants• Shopping malls, department stores, specialist stores (music, videos, bookshops)• The Apple stores• Airport lounges• Entertainment venues• Parklands, commons, community gathering spaces• Theatres, galleries, museums• Other libraries
    22. 22. 22 Singapore Management University March 2012The Apple store
    23. 23. 23 Singapore Management University March 2012Sources of inspiration
    24. 24. 24 Singapore Management University March 2012Sources of inspiration• Future of the library
    25. 25. 25 Singapore Management University March 2012Sources of inspiration University of Aberdeen Grand Reading Room, Mansueto Library, University of Chicago Macquarie University Library, Sydney
    26. 26. 26 Singapore Management University March 2012Planning strategies• Obtain client views• Develop concept brief and prototype. Master plan?• Find the best, replicate, steal ideas shamelessly• Define functions, ensure form follows function and fits environment• Focus on flexibility, the future, sustainability, maintenance• Support extended hours, security, occupational health and safety• Find the “right” architect, interior designer• Form an advisory group
    27. 27. 27 Singapore Management University March 2012Space layout• Get the entry visible and in the right place• Transition – on the way to… and from …• Learning/study spaces – individual/group• Self-service cf. supermarkets ▫ Loans, reserve collections, room bookings• Specialist facilities for differently-abled• Auditorium/classroom• Gathering points/open space• Exhibition/display/gallery• Café/restaurant• Storage (chairs etc)• Meeting rooms/collaborative spaces• Seating/collections/service points
    28. 28. 28 Singapore Management University March 2012Monash University (Melbourne)
    29. 29. 29 Singapore Management University March 2012Monash University (Melbourne)
    30. 30. 30 Singapore Management University March 2012Seating• Silent/ quiet/active• Group study ▫ Separate rooms/pods ▫ Banquettes/booths ▫ E-classrooms• Specialist accommodation for graduates/Friends etc• Carrels/tables, separated by low/high dividers in perspex/opaque• Use of ottomans and “perching” space –not intended for lengthy periods of use• Casual/comfortable/shaped seating• Chairs (casters?)/high/low/ergonomic
    31. 31. 31 Singapore Management University March 2012Bond University (Gold Coast, Queensland)
    32. 32. 32 Singapore Management University March 2012Collections• Integrated – avoid separation by size, format etc• Automated retrieval• Adjacent to seating, desks?• All material in open access?• Discard/retire little used collections – all print low use• Low shelving in public spaces• Compact shelving in open access• Avoid kick stools – fixed stool with long handle
    33. 33. 33Singapore Management University March 2012
    34. 34. 34 Singapore Management University March 2012Bond University (Gold Coast, Queensland)
    35. 35. 35 Singapore Management University March 2012Service points• Near entry but not too near• Adjacent to collections• Adjacent to computers• Integrated single service point? HELP of all kinds• Sit down/stand up• Integrate some elements of self-service?• Desks/roving staff
    36. 36. 36 Singapore Management University March 2012McGill University (Montreal, Canada)
    37. 37. 37 Singapore Management University March 2012University of New South Wales (Sydney)
    38. 38. 38 Singapore Management University March 2012University of New South Wales (Sydney)
    39. 39. 39 Singapore Management University March 2012The technology• Fixed computers ▫ Standing room only ▫ In rooms/on desks• Laptops/e-book devices/Ipods/IPads – loan• Power points everywhere for plug in laptops/charging• Large screens near entry for messaging/communication/interactivity• Power to desks/tables• Scanners, printers, high end multimedia• Maximize use of mobile devices• Wireless• Servers• Production facilities
    40. 40. 40 Singapore Management University March 2012McGill University (Montreal, Canada)
    41. 41. 41 Singapore Management University March 2012Ambience• Quiet, relaxing… vibrant• Colour – themed• Plants – “green”, encourage appropriate client behaviour• Lighting - on shelves/desks, up-lighting• Use of fabrics and furniture• Art works• Eating? Drinking? Approved cup• Materials used e.g. timber, glass• Flooring – carpet tiles, timber, vinyl etc.• Soundproofing• Student initiated recycling program ▫ In collaboration with Facilities, University Services and Library ▫ Removed all garbage bins ▫ Train students in recycling• WOW factor
    42. 42. 42 Singapore Management University March 2012University of Queensland (Ipswich campus)
    43. 43. 43 Singapore Management University March 2012 Signage and wayfinding• Going to …/At…• Badge and brand everything• Use screens• Language• Colour coding• Consistency• Avoid jargon• Signage cannot correct planning errors• Manners – please/NO…
    44. 44. 44 Singapore Management University March 2012Signage
    45. 45. 45 Singapore Management University March 2012Signage
    46. 46. 46 Singapore Management University March 2012Library design showcase themes 2011(Library Journal)• Enhanced functionality• Material matters• Sustainable construction• Navigation and colour• Reclamation and renovation• Design details• Outdoor connections• Community living rooms
    47. 47. 47 Singapore Management University March 2012Some trends• Flexible for an uncertain future• Fewer and smaller service desks, multi- purpose, mobile• Self-service• Minimalist• Fads and fashions• Invigorating a community• Location, location, location...• Seriously interesting - WOW
    48. 48. 48 Singapore Management University March 2012Queensland University of Technology
    49. 49. 49 Singapore Management University March 2012More trends• Renovation – from eyesore to eye catcher• Community hub matching community expectations• Importance of design briefs, planning and preparation - the generic design brief is the little black dress of library design• Branding – consistency of messages• Opportunity to change service delivery, improve productivity, provide 24/7
    50. 50. 50 Singapore Management University March 2012Queensland University of Technology
    51. 51. 51 Singapore Management University March 2012More trends• Front facing shelving, slat walls, end panels (messages/decorative)• Mobile everything, folding tables, wheels on counters/desks/shelving• Staff amenities, cafes• Support efficiency and productivity as well as client- focused layout• Large “big and bold” professional signs• Look afresh at familiar environment, photograph it• One size does not fit all
    52. 52. 52 Singapore Management University March 2012Queensland University of Technology
    53. 53. 53Singapore Management University March 2012
    54. 54. 54 Singapore Management University March 2012Acknowledgements• Colleagues at Bond University, Monash University, McGill University, Queensland University of Technology, University of New South Wales, University of Queensland ….everywhere• Hamilton Wilson from Wilson Architects, and many others….• People who are passionate about library design• Library users who provided the best ideas
    55. 55. 55 Singapore Management University March 2012Questions and discussion