Balanced score card 2 www.mobilemoviesite.com

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Balanced score card 2 www.mobilemoviesite.com

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Balanced score card 2 www.mobilemoviesite.com

  1. 1. ByNaveed M. Khan
  2. 2. INTRODUCTION In 1992, Robert S. Kaplan and David Norton introduced the balanced scorecard, a concept for measuring a companys activities in terms of its vision and strategies, to give managers a comprehensive view of the performance of a business
  3. 3. Key Element The key new element is focusing not only on financial outcomes but also on the human issues that drive those outcomes, so that organizations focus on the future and act in their long-term best interest
  4. 4. BALANCE SCORE CARD
  5. 5. Financials According to each perspective of the balanced scorecard there are a number of KPIs. * Financial o Cash flow o ROI o Financial Result o Return on capital employed o Return on equity
  6. 6. Customer * Customer Delivery Performance to Customer - by Date Delivery Performance to Customer - by Quantity Customer satisfaction rate Customer retention
  7. 7. Internal Business Processes Number of Activities Supply Chain Management Operational Efficiency
  8. 8. Learning & Growth Investment on Employee’s Training Growth within the company Research and Innovation
  9. 9. Cause and Effect Relationship
  10. 10. Cause and Effect Relationship
  11. 11. Performance Drivers A good balance score card also have a mix of outcome measures and performance drivers Companies with greatly improved performances must identify how to increase sales to existing customers Example of TCP The four perspective should be considered template not a straight jacket
  12. 12. Balanced Score Card of TESCO
  13. 13. Customer Earn lifetime loyalty The aisles are clear I can get what I want The prices are good I don’t want to queue The staff are great
  14. 14. Finance Grow sales Maximize profits Manage our investment
  15. 15. Operations Shopping is better for customers Work is simpler for staff The way we operate is cheaper for Tesco The way we operate is responsible and safe
  16. 16. People/ Learning & Growth We trust and respect each other My manager supports me to do a good job My job is interesting I have the opportunity to

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