WonderNet: Partner Profile WonderNet Ltd. – A leading provider of e-signature solutions to POS. Authentic Signature – Developed an advanced signatureauthentication technology, deployed globally. Product – SignX POS Server - has been integrated in numerouscustomers with up-to-date renewing service contracts. Main verticals – Telecom, Retail, Banking and Insurance. Telecom clients – Orange, Cellcom and Pelephone (Israel) Hutchison(Austria), Mobilecom (Austria)
Amdocs & WonderNet Joint SolutionFlow IllustrationCustomerinteracts withretail CSRIdentification PropositionCustomerReads & SignsVia Dual display orchestrator thecustomer can view relevant marketingmaterialCSR identifies customer throughAmdocs interfaceCustomer browses the options offeredby carrierCSR offers customer personalizedproposition – ‘fit to size’ includingmobile device and planCustomer views offer on hisindependent screenA Customer reads the offer andcontract document(s) on a personaldisplay, scrolling through thedocument using the touch screeninterface, and signing with a digitalstylus in the designated areas.
Amdocs and WonderNet - ScenarioCustomer handling at the POS 1CSRReceptionIn these moments, the LCD tablet which is laid on thedesk / counter in front of him displays the latestcompanys marketing campaign.Its Marks turn for service. Mark approaches theCSR desk and identifies himself. For a short period arecent marketing campaign is displayed on the tabletin front of him.
Amdocs and WonderNet - ScenarioCustomer handling at the POS 2Mark can browse the offer using the touch gesturesavailable by the tablet. A dialog with the CSR isavailable as the CSR can mirror the tablet display.Amdocs CRM system has brought up the customerprofile and generated personalized offers which aredisplayed to Mark on the tablet.CustomerIdentified
Amdocs and WonderNet - ScenarioCustomer handling at the POS 3Building aPersonalproposalThe CSR can simulate devices functionality andexplain and simulate different rate plans in a greatcomfort and transparency.The CSR builds together with Mark a personalproposal for him, as he maintains an open highlyinteractive dialog with Mark using screen-sharingmode.