OD and Technology: Making Impactful H2H Connections on Virtual Teams

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With technology and globalization transforming the workplace, physical presence is not always possible.

In virtual situations, how do you maintain quality human to human (H2H) connection? Sustaining productive connection despite time and space constraints presents challenges beyond acquiring the latest technology. Join us for our June program as Yael Zofi, author of “A Manager’s Guide to Virtual Teams”, discusses what is now required to successfully manage this new workforce of technology-mediated teams.



Speaker Bio

Yael Zofi is the founder and CEO of AIM Strategies®, a human capital consulting firm specializing in virtual teams and cross cultural communications. With over 20 years of experience in executive coaching and training, Yael has worked with clients from Pfizer, Philips, Con Edison, JPMorgan Chase, Save The Children, Viacom and Nokia. Her organization development work focuses on helping leaders and their teams become more successful through organizational alignment. She has created many team-based alignment tools, facilitated global team strategy retreats, designed international talent management programs, and facilitated merger integrations with three global organizations. Yael has authored four books, most recently, A Manager's Guide to Virtual Teams. She has been featured in CNBC, Forbes.com, Business Week, BlogTalkRadio, Halogen Talent Management, WatchIT TV, The Business of Life Radio, HBR Expert Series, Mindtools, People & Strategy, and Bloomberg.com. A former ODN Board Member and Program Committee Chair, Yael is a professor at NYU, holds a Masters Degree in Organizational Development from Columbia University, a Business Management degree from Rutgers University, and has done post-graduate work with AU/NTL Institute for Applied Behavioral Science.

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OD and Technology: Making Impactful H2H Connections on Virtual Teams

  1. 1. – 1 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
  2. 2. – 2 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. » Founder & CEO, AIM Strategies® » Professor at New York University Current: AT&T, Credit Suisse, JP Morgan Chase, CIGNA, Nokia, General Electric, Pfizer, Philips, Société Générale & Viacom Clients: » Global Vice President of LD/PMP with J.P. Morgan » Change Management with PwC & Accenture Prior: Yael Zofi Author, Speaker, Virtual Teams Expert & Cross Cultural Coach Email: yael@aim-strategies.com Blog: www.aim-strategies.com/blog LinkedIn: www.linkedin.com/in/yaelzofi Forbes.com, Business Week, CNBC, Silicon Valley Business Journal, Halogen Talent Management, All Business, eZine, Entrepreneur, and Bloomberg.com Featured In:
  3. 3. – 3 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. OUR CHANGING BUSINESS LANDSCAPE
  4. 4. – 4 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. COST CONSIDERATIONS PEOPLE EXPERTISE TECHNOLOGY ENABLERS
  5. 5. – 5 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.  Globalization of Business  Workforce Demands  Behavior and Expectations of Younger Colleagues  Technology and Social Media  5 Generations in the Workplace
  6. 6. – 6 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Conflict Performance Team Building Relationships Promotion Walking the Talk Communication Conflict Performance Team Building Communication
  7. 7. – 7 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. www.aim-strategies.com www.aim-strategies.com/blog “Unless they can figure out how to put more than 24 hours in a day and more than 7 days in a week I don't see how it can be harder than my current job. I am running out of bandwidth.” IT Project Manager
  8. 8. – 8 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. • Latest Virtual Team (VT) Trends • Teams Then & Now • You: ‘Agent of Connection’ • VT Myths & Realities • 8 Characteristics of High Performing VTs
  9. 9. – 9 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. “Virtual teamwork must also become more than a notion: teamwork must require the team to work.” Yael Zofi V I D E 0 IMPACT ON OD?
  10. 10. – 10 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. CHALLENGES OPPORTUNITIES Building Trust Creating Shared Accountability No Work-life Balance Flexibility of Working Anywhere, Anytime Different Cultures Require Various Social Interactions Diversity Brings Variety of Expertise Running Remote Meetings Takes Tact, Cultural Sensitivity & Creativity Communication Technologies Can Equalize Participation Social Isolation Team Membership Can Be Flexible & Shift In Response To Project Needs Lack of Cues Leads To Misinterpretation Broaden & Deepen Relationships With a Variety of People
  11. 11. – 11 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. “The leader of the past was a person who know how to TELL. The leader of the future will be a person who knows how to ASK. “ Peter Drucker, Leader of the Future P. 100
  12. 12. – 12 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. “You are no longer Agent of Change. You are now Agent of Connection living in the Age of Connection.” -- Yael S. Zofi, CEO, AIM Strategies® C O N N E C T I O N
  13. 13. – 13 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.  Surveyed 150+ (today 400+) Virtual Managers & Members  In-Depth Interviews with Industry Experts  TOPICS: Communication, Trust, Accountability, Conflict, Cross-Cultural Interactions, Team Setup, Lessons Learned & Future of Virtual Teams  Analyzed Results & Recognized Trends
  14. 14. – 14 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.  52% of VT members work beyond business hours  21% 27% feel that conflict is caused by lack of shared experiences  70% 85% see VTs as becoming increasingly prevalent
  15. 15. – 15 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. 65% 52% of virtual team members work beyond business hours prefer face-to-face communication 85% see virtual teams becoming increasingly prevalent 90%have team-wide meetings at least once a week
  16. 16. – 16 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. 13% 18% 31% 31% 44% 52% 0% 20% 40% 60% 80% 100% Isolation Multitasking Constant Meetings Workload Awareness Communication Work Round the Clock Challenges on a Virtual Team
  17. 17. – 17 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. 24% 27% 37% 65% 0% 20% 40% 60% 80% 100% Forming Phase Conflict Communication Relationship Interactions that Benefit from Face-to-FaceCommunication
  18. 18. – 18 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Sources of Conflict 4% 4% 4% 6% 8% 13% 21% 33% 0% 20% 40% 60% 80% 100% Phone Communication Misunderstand Culture Lack of Trust No Face-to-Face Written Communication Interpretation of Language Inconsistent Expectations Miscommunication
  19. 19. – 19 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. 10% 40% 45% 47% 0% 20% 40% 60% 80% 100% Accents Time Zones Cultural Differences Problems with English Global Obstacles
  20. 20. – 21 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. By 2015, 1.3 billion people will be working remotely Source: IDC, 2011 representing almost 40% of the entire global workforce
  21. 21. – 22 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Source: UK Commission for Employment and Skills (2014) 57 % of businesses say that flexible working (including flexible hours and offsite working) is now standard practice. 50% of employees say that the availability of flexible working in their workplace is important to them. Source: UK Commission for Employment and Skills (2014)
  22. 22. – 23 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Source: Dasha (2012 April 06) 44 % of multi-national organizations already use VTs. 66% Root5 Systemics Research (2013, July) of company owners predict a rapid shift to VTs in their companies.
  23. 23. – 24 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Yahoo Finance (2013, March 04) of employers with remote workers report more productive employees. 53%
  24. 24. – 25 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. The existing million US telecommuters save million gallons of gas and prevent the release of 3.6 million tons of greenhouse gas yearly. Source: Telework Research Network (2011) 2.9 390 3.6
  25. 25. – 26 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Source: RW3 Culture Wizard (2012) 70 % identify time zones as the greatest hurdle to virtual teams. 78% reported that virtual teams were most different from face‐to‐face teams in managing conflict. Source: RW3 Culture Wizard (2012)
  26. 26. – 27 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. employees say poor communication cause for cross team failure. 81% Root5 Systemics Research (2013, July) Less than of companies provide proper training framework. 33%
  27. 27. – 28 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Virtual teams are similar to traditional teams with people in different places. When you don’t see someone regularly it’s difficult to manage their career progression. Technology on virtual teams is most important. Virtual teams can be left alone and will function appropriately. MYTH MYTH MYTH MYTH
  28. 28. – 29 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.  Higher levels of  Commitment – more critical than in-person team  Mentorship and guidance – beyond in-person team  Establishment of team goals  Stronger  Team Leaders  Effective HR Practices  Wide Executive Support  Better  Frameworks for decision-making, conflict management mechanisms and distribution of effort and reward
  29. 29. – 30 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.  Team player Styles  Social Communication  Electronic Communication  Remote Coordination  Verbal and non-verbal  Feedback / Listening  Meeting facilitation  Technical Skills  Building Trust  Conflict Resolution  Modeling Accountability  Collaborative Leadership  Cultural Awareness & Cultural Competence  Info Sharing/Data Mgt.  Project Management Customized training prepares VT members to meet global communication expectations includes:
  30. 30. – 31 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. 40-45% 21-26% 15-16% 18-22%
  31. 31. – 32 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. 28% Email 27% Telephone 19% Instant messaging 7% Text messaging (SMS) 7% Web cams 6% Skype or another VoIP solution 3% Other technologies 2% Cloud storage 1% Yammer Source: RW3 Culture Wizard (2012)
  32. 32. – 33 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. 41% Cisco WebEx 22% Microsoft Office Live Meeting 12% GoToMeeting 5% AT&T Connect 4% Adobe Connect Source: RW3 Culture Wizard (2012)
  33. 33. – 34 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. “Technology by itself does not ensure virtual team success, …it’s your LEADERSHIP that gets you there.” (Yael Zofi, A Manager’s Guide to Virtual Teams)
  34. 34. – 35 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Zookeeper Warrior Navigator Leader Anticipator Connector Negotiator Adaptable Servant Deliverer Dependable WD40 Chivalrous Referee Hidden Hero Shepherd “ALL” Psychologist TERMINATOR Guru Günah Keçisi! (Scapegoat) Headmaster Tamer Influencer Controller Helmsman FacilitatorSuperman Salt Sage Forerunner Synergy Parent Accomplisher Resilient BulldogFlexible
  35. 35. – 36 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Eight Characteristics 1. Global vs. Local Mindset 2. Mission/Common Purpose 3. Trust and Authenticity 4. Meaningful Communication 5. Flow of Information 6. Conflict Mechanism 7. Effective Work Systems 8. Positive Attitude
  36. 36. – 37 – www.aim-strategies.com www.aim-strategies.com/blogAIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. Email: yael@aim-strategies.com LinkedIn: www.linkedin.com/in/yaelzofi Facebook: www.facebook.com/AIMStrategies Facebook: www.facebook.com/yael.zofi You Tube Virtual Teams Channel: Yael Zofi Twitter: @yaelzofi T: 718-832 - 6699 / 6767 F: 718-832 - 6660 AIM Co. Web: www.aim-strategies.com Virtual Teams Web: www.yaelzofi.com VT Mgrs Blog: www.aim-strategies.com/blog Yael Zofi

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