Global E-Commerce Delivery Report 2011

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Global E-Commerce Delivery Report 2011

  1. 1. Global E-Commerce Delivery Report 2011April 2011 Provided by RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions e merc - C om 1 Glo bal E eport 201 R Deli very April 2011Publication Date April 2011Language EnglishFormat PDF & PowerPointNumber of Pages/Charts 85Covered Countries USA, Canada, Brazil, UK, France, Spain, Italy, Netherlands, Belgium, Germany, Austria, Switzerland, Sweden, Norway, Finland, Denmark, Russia, Poland, Turkey, Japan, South Korea, ChinaPrice Single User License: € 2,950 (excl. VAT) Site License: € 5,900 (excl. VAT) Global Site License: € 8,850 (excl. VAT) yStats.com GmbH & Co. KG Phone: +49 (0)40 - 39 90 68 50 info@ystats.com Behringstr. 28a, 22765 Hamburg Fax: +49 (0)40 - 39 90 68 51 www.ystats.com Germany www.twitter.com/ystats
  2. 2. Global E-Commerce Delivery Report 2011Key Findings Covering Facts and Trends about Deliveries within E-Commerce for 22 Countries • In the US, more and more traditional retailers are seeking to compete with the efficiency and shipping speed of online merchants such as Amazon.com. • French E-Commerce player 3 Suisses invested into the modernization of its logistics activities, while the company already offers 24-hour delivery. • In Germany, major logistics companies within E-Commerce are Deutsche Post / DHL, DPD, GLS, Hermes and UPS. • The bottleneck of China‘s E-Commerce industry seems to be logistics, with a growth of +30% year-on-year in terms of packages delivered, lagging far behind the growth of the online shopping market. • In Brazil, an increasing number of logistics companies, such as Total Express, Correios and Tegma, are investing into E-Commerce delivery.Company and Product Information About our Reports Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions A list of advantages • yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation. • The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals. • Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted. • yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted. • If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request. About yStats.com • yStats.com has been committed to research up-to-date, objective and demand-based data on markets and competitors from various industries since 2005. • Headquartered in Hamburg, Germany, the firm has a strong international focus and is specialized in secondary market research. • In addition to reports on markets and competitors, yStats.com also carries out client-specific research. • Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail order and direct marketing, logistics as well as banking and consulting. yStats.com GmbH & Co. KG Phone: +49 (0)40 - 39 90 68 50 info@ystats.com Behringstr. 28a, 22765 Hamburg Fax: +49 (0)40 - 39 90 68 51 www.ystats.com Germany www.twitter.com/ystats
  3. 3. Global E-Commere Delivery Report 2011Table of Contents (1 of 2) 1. NORTH AMERICA 3. WESTERN EUROPE USA UK • Major Retailers Online Delivery Performance as • Detailed Facts on Online offered Delivery Options, Competitive Advantage, 2010 including Number of Delivery Options, Possibility of Delivery Date Selection • Survey on most efficient Delivery Options and Offering for increasing Online Sales, 2010 • Detailed Facts on Online Delivery Costs, including Delivery Costs 2006-2009, Extra Costs for Express • Preferred Delivery Destination of Online Shoppers, Delivery in %, 2010 • Detailed Facts on Online Delivery Flexibility, • Assessment of the Free-Shipping Day during including In-Store Delivery Holiday E-Commerce Sales in 2010 • Detailed Information on Online Delivery • Share of Free Shipping Orders during Holiday Information Services, 2009, including Tracking E-Commerce Sales, in %, 2010 Options • New Delivery Concept of Amazon, 2011 • Detailed Information on Online Delivery Performance, including Duration of Delivery, • Ecological Shipping Service of Amazon, 2010 Delivery within promised Time Frame • International Delivery of GAP, 2010 • Free Delivery Service of Amazon UK • Shipping Strategy of Macy’s, 2011 • Shipping Strategy of Sears, 2010 France • Store-Pickup Program of American Apparel, 2010 • Distribution Strategy of Borders, 2011 • Most important Delivery Options and Features of Online Orders, in %, 2008 • Delivery Cooperation of BrandsMart, 2010 • Logistics Investments of 3 Suisses, 2011 • Free Shipping Program of ShopRunner, 2010 • E-Commerce Activities of TNT Express and Adrexo Colis, 2010 Canada Spain • Survey on Online Consumer Preferences regarding • International Delivery of Zara, 2010 Shipping and Return Services, 2010 Italy • Logistics Carriers utilized by Internet Shops, in %, 2010 2. SOUTH AMERICA Netherlands Brazil • Satisfaction of Dutch Online Shoppers with E-Commerce Delivery, 2009 • Logistics Investments of Total Express, 2011 Belgium • Logistics Investments of Correios, 2011 • Acquisition of “Direct” by Logistics Company Tegma, 2011 • Delivery Methods used in B2C E-Commerce, in %, 2009 yStats.com GmbH & Co. KG Phone: +49 (0)40 - 39 90 68 50 info@ystats.com Behringstr. 28a, 22765 Hamburg Fax: +49 (0)40 - 39 90 68 51 www.ystats.com Germany www.twitter.com/ystats
  4. 4. Global E-Commere Delivery Report 2011Table of Contents (2 of 2) 4. CENTRAL EUROPE 6. EASTERN EUROPE Germany Russia • Market Share of Postal Companies regarding • Expansion of Euroset-Logistic, 2010 Online Shops, in %, 2010 • Satisfaction with Online Delivery Service regarding Poland different Aspects, in % of Online Shops, 2010 • Logistics Expansion of Amazon, 2011 • Logistic Companies used by Internet Shops, in %, 2009 • E-Commerce Solutions of DHL, 2010 • Cooperation of DHL and ePages, 2010 Turkey Austria • New Logistics Center of Markafoni, 2010 • Logistics Operations of Media Markt, 2011 7. ASIA Switzerland Japan • Delivery Surcharges of Online Shops, by Product Category, in %, 2010 • Cooperation of Yahoo! Japan and Taobao, 2010 • Food Delivery of Amazon, 2010 5. SCANDINAVIA Sweden South Korea • Expectations for Delivery Time of Distance Selling, • Used Delivery Services of B2C E-Commerce incl. E-Commerce, in %, 2009 Orders, in %, 2009-2010 Norway China • Expectations for Delivery Time of Distance Selling, incl. E-Commerce, in %, 2009 • Logistics Problems within E-Commerce, 2011 • Express Delivery vs. E-Commerce Market; Finland including Revenue from Express Deliveries, in RMB billion, January 2010 & January 2011 • Expectations for Delivery Time of Distance Selling, • Warehouse and Logistics Plans of Alibaba, 2011 incl. E-Commerce, in %, 2009 • Strategic Delivery Agreement of Alibaba, 2010 Denmark • New Distribution Center of Alibaba (Taobao), 2011 • Logistics Investments of 360buy.com, 2011 • Online Delivery Methods used, in %, Q3 2010 • Logistics and Delivery Activities of Dangdang.com, • Satisfaction with online Delivery Services, in %, 2011 Q3 2010 • Cooperation of UPS and AliExpress, 2010 • Expectations for Delivery Time of Distance Selling, incl. E-Commerce, in %, 2009 • New Service for eBay Sellers of Webgistix, 2010 yStats.com GmbH & Co. KG Phone: +49 (0)40 - 39 90 68 50 info@ystats.com Behringstr. 28a, 22765 Hamburg Fax: +49 (0)40 - 39 90 68 51 www.ystats.com Germany www.twitter.com/ystats
  5. 5. Global E-Commerce Delivery Report 2011Samples RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions TNT Express agreed to acquire a 50% stake in French parcel delivery company Adrexo Colis to strengthen its position in B2C E-Commerce. France: E-Commerce Activities of TNT Express and Adrexo Colis, 2010  TNT Express agreed to acquire a 50 percent stake in French parcel delivery company Adrexo Colis in a bid to strengthen its position in the countrys fast growing market for e-commerce and business-to-consumer deliveries.  The deal, which requires regulatory approval, will allow Netherlands- based TNT Express and Spir Communication, Adrexos parent, to speed up the development of standard home delivery services with 48-hour and 72-hour delivery guarantees across France.  Adrexo Colis, which has 300 full time employees, delivered 22 million parcels and generated revenue of $70 million in 2009.  TNT Express said its 450-strong French sales force will market the new Adrexo Colis delivery service across France, complementing its own express services in the country.  TNT Express has 120 hubs and depots in France serving 620 scheduled trucking services and 14 daily air connections.  TNT said the French e-commerce market for products and services was worth over $33 billion in 2009, an increase of 26 percent on 2008.  The number of online stores grew 35 percent during the period to 64,100. Source: Journal of Commerce Online, December 2010 45 RESEARCH ON INTERNATIONAL MARKETS We deliver the facts – you make the decisions In 2010, ‘Door-to-Door delivery services’ were the most used delivery option in South Korean B2C E-Commerce with 92%. South Korea: Used Delivery Services of B2C E-Commerce Orders, in %, 2009-2010 2009 2010 Year-on-Year Change Total 100 100 - Self-run delivery 2.8 2.9 +0.1 Door-to-door 87.0 92.1 +5.1 delivery services Postal services 1.5 1.2 -0.3 Offline partnership 6.2 2.2 -4.0 Others 2.4 1.6 -0.8 Source: Statistics Korea, March 2011 73 yStats.com GmbH & Co. KG Phone: +49 (0)40 - 39 90 68 50 info@ystats.com Behringstr. 28a, 22765 Hamburg Fax: +49 (0)40 - 39 90 68 51 www.ystats.com Germany www.twitter.com/ystats
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