1. Global E-Commerce Delivery Report 2011
April 2011
Provided by
RESEARCH ON INTERNATIONAL MARKETS
We deliver the facts – you make the decisions
e
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- C om 1
Glo bal E eport 201
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Deli very
April 2011
Publication Date
April 2011
Language
English
Format
PDF & PowerPoint
Number of Pages/Charts
85
Covered Countries
USA, Canada, Brazil, UK, France, Spain, Italy, Netherlands, Belgium, Germany, Austria, Switzerland,
Sweden, Norway, Finland, Denmark, Russia, Poland, Turkey, Japan, South Korea, China
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2. Global E-Commerce Delivery Report 2011
Key Findings
Covering Facts and Trends about Deliveries within E-Commerce for 22 Countries
• In the US, more and more traditional retailers are seeking to compete with the efficiency and shipping speed
of online merchants such as Amazon.com.
• French E-Commerce player 3 Suisses invested into the modernization of its logistics activities, while the
company already offers 24-hour delivery.
• In Germany, major logistics companies within E-Commerce are Deutsche Post / DHL, DPD, GLS, Hermes
and UPS.
• The bottleneck of China‘s E-Commerce industry seems to be logistics, with a growth of +30% year-on-year
in terms of packages delivered, lagging far behind the growth of the online shopping market.
• In Brazil, an increasing number of logistics companies, such as Total Express, Correios and Tegma, are
investing into E-Commerce delivery.
Company and Product Information
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3. Global E-Commere Delivery Report 2011
Table of Contents (1 of 2)
1. NORTH AMERICA 3. WESTERN EUROPE
USA UK
• Major Retailers Online Delivery Performance as • Detailed Facts on Online offered Delivery Options,
Competitive Advantage, 2010 including Number of Delivery Options, Possibility of
Delivery Date Selection
• Survey on most efficient Delivery Options and
Offering for increasing Online Sales, 2010 • Detailed Facts on Online Delivery Costs, including
Delivery Costs 2006-2009, Extra Costs for Express
• Preferred Delivery Destination of Online Shoppers, Delivery
in %, 2010
• Detailed Facts on Online Delivery Flexibility,
• Assessment of the Free-Shipping Day during including In-Store Delivery
Holiday E-Commerce Sales in 2010
• Detailed Information on Online Delivery
• Share of Free Shipping Orders during Holiday Information Services, 2009, including Tracking
E-Commerce Sales, in %, 2010 Options
• New Delivery Concept of Amazon, 2011 • Detailed Information on Online Delivery
Performance, including Duration of Delivery,
• Ecological Shipping Service of Amazon, 2010 Delivery within promised Time Frame
• International Delivery of GAP, 2010 • Free Delivery Service of Amazon UK
• Shipping Strategy of Macy’s, 2011
• Shipping Strategy of Sears, 2010
France
• Store-Pickup Program of American Apparel, 2010
• Distribution Strategy of Borders, 2011 • Most important Delivery Options and Features of
Online Orders, in %, 2008
• Delivery Cooperation of BrandsMart, 2010
• Logistics Investments of 3 Suisses, 2011
• Free Shipping Program of ShopRunner, 2010
• E-Commerce Activities of TNT Express and Adrexo
Colis, 2010
Canada Spain
• Survey on Online Consumer Preferences regarding • International Delivery of Zara, 2010
Shipping and Return Services, 2010
Italy
• Logistics Carriers utilized by Internet Shops, in %,
2010
2. SOUTH AMERICA Netherlands
Brazil
• Satisfaction of Dutch Online Shoppers with
E-Commerce Delivery, 2009
• Logistics Investments of Total Express, 2011
Belgium
• Logistics Investments of Correios, 2011
• Acquisition of “Direct” by Logistics Company
Tegma, 2011 • Delivery Methods used in B2C E-Commerce, in %,
2009
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4. Global E-Commere Delivery Report 2011
Table of Contents (2 of 2)
4. CENTRAL EUROPE 6. EASTERN EUROPE
Germany Russia
• Market Share of Postal Companies regarding • Expansion of Euroset-Logistic, 2010
Online Shops, in %, 2010
• Satisfaction with Online Delivery Service regarding Poland
different Aspects, in % of Online Shops, 2010
• Logistics Expansion of Amazon, 2011 • Logistic Companies used by Internet Shops, in %,
2009
• E-Commerce Solutions of DHL, 2010
• Cooperation of DHL and ePages, 2010
Turkey
Austria
• New Logistics Center of Markafoni, 2010
• Logistics Operations of Media Markt, 2011
7. ASIA
Switzerland
Japan
• Delivery Surcharges of Online Shops, by Product
Category, in %, 2010 • Cooperation of Yahoo! Japan and Taobao, 2010
• Food Delivery of Amazon, 2010
5. SCANDINAVIA
Sweden South Korea
• Expectations for Delivery Time of Distance Selling, • Used Delivery Services of B2C E-Commerce
incl. E-Commerce, in %, 2009 Orders, in %, 2009-2010
Norway
China
• Expectations for Delivery Time of Distance Selling,
incl. E-Commerce, in %, 2009 • Logistics Problems within E-Commerce, 2011
• Express Delivery vs. E-Commerce Market;
Finland including Revenue from Express Deliveries,
in RMB billion, January 2010 & January 2011
• Expectations for Delivery Time of Distance Selling, • Warehouse and Logistics Plans of Alibaba, 2011
incl. E-Commerce, in %, 2009
• Strategic Delivery Agreement of Alibaba, 2010
Denmark • New Distribution Center of Alibaba (Taobao), 2011
• Logistics Investments of 360buy.com, 2011
• Online Delivery Methods used, in %, Q3 2010
• Logistics and Delivery Activities of Dangdang.com,
• Satisfaction with online Delivery Services, in %, 2011
Q3 2010
• Cooperation of UPS and AliExpress, 2010
• Expectations for Delivery Time of Distance Selling,
incl. E-Commerce, in %, 2009 • New Service for eBay Sellers of Webgistix, 2010
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5. Global E-Commerce Delivery Report 2011
Samples
RESEARCH ON INTERNATIONAL MARKETS
We deliver the facts – you make the decisions
TNT Express agreed to acquire a 50% stake in French parcel delivery
company Adrexo Colis to strengthen its position in B2C E-Commerce.
France: E-Commerce Activities of TNT Express and Adrexo Colis, 2010
 TNT Express agreed to acquire a 50 percent stake in French parcel
delivery company Adrexo Colis in a bid to strengthen its position in the
country's fast growing market for e-commerce and business-to-consumer
deliveries.
 The deal, which requires regulatory approval, will allow Netherlands-
based TNT Express and Spir Communication, Adrexo's parent, to speed
up the development of standard home delivery services with 48-hour and
72-hour delivery guarantees across France.
 Adrexo Colis, which has 300 full time employees, delivered 22 million
parcels and generated revenue of $70 million in 2009.
 TNT Express said its 450-strong French sales force will market the new
Adrexo Colis delivery service across France, complementing its own
express services in the country.
 TNT Express has 120 hubs and depots in France serving 620 scheduled
trucking services and 14 daily air connections.
 TNT said the French e-commerce market for products and services was
worth over $33 billion in 2009, an increase of 26 percent on 2008.
 The number of online stores grew 35 percent during the period to
64,100.
Source: Journal of Commerce Online, December 2010
45
RESEARCH ON INTERNATIONAL MARKETS
We deliver the facts – you make the decisions
In 2010, ‘Door-to-Door delivery services’ were the most used delivery
option in South Korean B2C E-Commerce with 92%.
South Korea: Used Delivery Services of B2C E-Commerce Orders, in %, 2009-2010
2009 2010 Year-on-Year Change
Total 100 100 -
Self-run delivery 2.8 2.9 +0.1
Door-to-door
87.0 92.1 +5.1
delivery services
Postal services 1.5 1.2 -0.3
Offline partnership 6.2 2.2 -4.0
Others 2.4 1.6 -0.8
Source: Statistics Korea, March 2011
73
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