Global B2C E-Commerce Delivery 2014

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The researchers at Hamburg-based secondary research organization yStats.com report in their new publication, “Global B2C E-Commerce Delivery 2014“, that demand by consumers for free and convenient delivery is driving online retailers and delivery service providers to look for a wider range of delivery methods. Among the trends on the market are intensified competition for quick delivery, growth of the free delivery option, and a movement of some retailers to establish their own logistics and delivery services.

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Global B2C E-Commerce Delivery 2014

  1. 1. GLOBAL B2C E-COMMERCE DELIVERY 2014 May 2014
  2. 2. - 2 - General Information Product Details Language: English Format: PDF & Power Point Number of Pages/Charts: 148 Covered Countries/Regions: Global, North America, Latin America, Europe, Asia-Pacific, Middle East, Africa, USA, Canada, Brazil, Argentina, Colombia, Mexico, Uruguay, Germany, Switzerland, UK, France, Belgium, Italy, Netherlands, Spain, Russia, Poland, Turkey, Ukraine, Sweden, Denmark, Japan, South Korea, China, Australia, India, Indonesia, Singapore, Thailand, UAE, South Africa, Egypt, Morocco Prices Single User License: € 3,950 (excl. VAT) Site License: € 7,900 (excl. VAT) Global Site License: € 11,850 (excl. VAT) Questions Answered in This Report  What are key trends and developments on the global B2C E-Commerce delivery market?  What are the preferences of online shoppers in various countries with regard to delivery?  What delivery options do the key B2C E-Commerce players offer in the top markets? Global B2C E-Commerce Delivery 2014
  3. 3. - 3 - Growth of online retail drives development of diverse delivery modes Since Amazon.com introduced same day delivery in the USA 2009, many E-Commerce players and multi- channel retailers have followed, such as Google Shopping, Nordstrom, eBay and Wal-Mart in the USA, online luxury retailer Net-a-Porter in the UK, online merchants Snapdeal in India and Jingdong in China. However, global surveys show that many online shoppers value free delivery over same-day delivery. Shoppers also want other delivery options such as delivery at an appointed time, or pick-up in-store or at another arranged location. Another trend is that retailers are developing and strengthening their own delivery networks, moving fulfillment centers closer to customers and increasing delivery from nearby stores rather than logistics centers where possible. By intensifying these activities, online and multi- channel merchants are entering the province of fulfillment companies and parcel carriers such as DHL, UPS, FedEx, DPD and others. In the North American E-Commerce market, more merchants in the USA offer free and same-day delivery options, while the larger ones are developing their own delivery fleets. The same-day delivery became a trend among cross-channel and online merchants, even though less than 10% of shoppers say that same delivery is a top factor in shopping. More than three quarters of online shoppers value free delivery more than same day delivery. Free or low cost shipping was the most important aspect of the online shopping experience for majority of online shoppers in Canada, also. The B2C E-Commerce market in Latin America faces other issues. In Brazil, the major challenges are high consumer demand for free shipment and consumer frustration with delays in delivery. The postal system accounts for the largest share of the B2C E-Commerce delivery in Brazil. In Argentina, over half of online shoppers had their online purchases delivered to their homes in 2013, while a quarter picked them up in store. Online shoppers in Mexico value free shipping, as more than half are ready to add items to the cart in order to qualify for free shipping, and online retailers who have offered free shipping promotions note significant increase in sales. Online shoppers in Europe also value free shipping. Free delivery for future purchases was expected almost two thirds of online shoppers in Germany, Switzerland and Austria. In those Central European nations the online retailers focused their efforts on timely delivery. Same day delivery is becoming the standard for online merchants in Germany, even though consumers would prefer free delivery within two or three days. High delivery cost was among the main reason for abandoning an online shopping cart in Germany. In Western Europe, online shoppers in the UK are looking for wider delivery options, with free delivery as one of the key factors in making a purchase decision. In France, the national postal operator La Poste was the leading player on the B2C E-Commerce delivery market in 2013. A third of online shoppers in France chose an online retailer based on the speed of delivery. The share of online shoppers in the Netherlands indicating speed of delivery as important grew in 2013. In Spain, length of delivery time was the reason for close to 20% shoppers to abandon their online shopping cart. The B2C E-Commerce delivery systems in Eastern Europe respond to a variety of challenges. The delivery market in Russia is growing rapidly, with most of the increase going to couriers rather the postal system. As for delivery times, half of Russian online shoppers were willing to wait for their online purchases to be delivered within one week, however, in reality, over a third of online shoppers had to wait for one to several weeks for delivery, and over 10% for several months. Global B2C E-Commerce Delivery 2014 Key Findings (1 of 2)
  4. 4. - 4 - Growth of online retail drives development of diverse delivery modes In Poland, the majority of online shoppers waited just a couple of days for delivery of online purchases, and majority of Polish shoppers perceived delivery costs to be too high. The presence of a home delivery option was a popular reason for shoppers in Turkey to buy online and not in store in 2012. Moreover, the majority of online shoppers in Turkey chose a particular store because of rapid and reliable home delivery. On the other hand, In Ukraine, the vast majority of online shoppers prefer to pick up their online purchases themselves from the courier’s office, the post office or from the store. In the Scandinavian nations, home delivery was the most preferred option and online shoppers were willing to accept a delivery time of several days to lower the cost of the purchase. Online shoppers in Asia generally seem to give more importance to speed of delivery. Fast delivery was an important criteria for choosing an online shop for nearly 20% of online shoppers in Japan in 2012. A third of online shoppers waited for 3 days for their online purchase to arrive, while a slightly larger share waited for around week at one point last year. Moreover, the majority of online shoppers in Japan would like to have the option to specify delivery hours and to choose the delivery day. In South Korea, B2C E- Commerce delivery is one of the major fields for intense competition in online retail. The majority of B2C E-Commerce orders were delivered door-to-door last year, nearly all by couriers as postal services accounted for less than 1%. Competition on the fast growing B2C E-Commerce delivery market in China is fierce, involving local and international operators and retailers, who fight for offering more options and faster delivery times. In September 2013, a high double-digit share of online shoppers in China regarded free shipping as the major factor in B2C E-Commerce delivery. In other Asian nations, several large online merchants launched same day delivery in India early this year despite the undeveloped logistics infrastructure. In Indonesia, less than 20% of online shoppers in have ever received free delivery of goods purchased online, while in Singapore this share was higher than one third. In the Middle East, major B2C E-Commerce companies warn of possible delays in delivery and offer delivery times as long as up to 30 days. “Free Delivery” and “Same Day Delivery” were the two most important delivery options for online shoppers in the Middle East in 2013. In Africa, B2C E-Commerce delivery was hindered by poor logistics, but driven by demand of consumers for speedy and cost-efficient delivery. In Egypt, delay in expected delivery was a problem faced by over 10% of online shoppers. Similarly, in Morocco concern about delivery was the main reason for a quarter of consumers not to shop online at one point last year. This same concern prevailed in South Africa, as “Delivery Times” was the main obstacle to buying products online, according to over a third of consumers in South Africa in June 2013. Both “Free Delivery” and “Same Day Delivery” were the two delivery options most wanted by online shoppers in South Africa last year. Global B2C E-Commerce Delivery 2014 Key Findings (2 of 2)
  5. 5. - 5 - 1. MANAGEMENT SUMMARY 2. GLOBAL  B2C E-Commerce Delivery Trends, 2014  Cross-Border B2C E-Commerce Delivery Overview and Trends, 2014  Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e  Most Important Return Options in B2C E-Commerce, in % of Online Shoppers, 2013e  Breakdown of B2C E-Commerce Delivery Preferences in Selected Countries, by Delivery Place, in % of Online Shoppers, September 2013  Factors Influencing the Choice of Delivery Option, in % of Online Shoppers, by Selected Countries, September 2013 3. NORTH AMERICA 3.1 USA (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2014  Breakdown of Online Shoppers by Number of Days Willing to Wait for B2C E-Commerce Delivery, in %, February 2013  Delivery-Related Reasons for Abandoning Shopping Cart, in % of Online Shoppers, February 2013  Top Delivery Factors that Would Improve Online Shopping Experience, as Perceived by Online Shoppers, in %, March 2013  Maximum Fee That Online Shoppers are Willing to Pay for Same Day Delivery, by Affluent Millennials and Other Online Shoppers, in USD, March 2013  Share of Same Day Delivery on Total Online Purchases, in %, March 2013  Share of Online Shoppers Who Would be More Likely to Return to the Abandoned Card if Shipping Costs and Duration are Mentioned in the Notification about Items Left in Cart, Compared to Other Factors, in % of Online Shoppers, by Online Shopper Group, August 2013  Breakdown of Offered Cyber Monday Promotion Types, Incl. “Shipping Promos”, in %, 2013  B2C E-Commerce Delivery Methods Offered By Top 5 Companies by B2C E-Commerce Sales, April 2014 3.2 CANADA  Most Important Aspect of Online Shopping Experience, Incl. Delivery, in % of Online Shoppers, 2012 Global B2C E-Commerce Delivery 2014 Table of Contents (1 of 8)
  6. 6. - 6 - 4. LATIN AMERICA 4.1 BRAZIL (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2013  Breakdown of Online Shops, by Shop Which Offer Free Delivery and Shops Which do Not Offer Free Delivery, December 2012, March 2013, June 2013, September 2013, December 2013  Breakdown of B2C E-Commerce Orders by Free and Paid Delivery, in %, 2012  Share of Online Shops Offering Free Delivery, in % of Total Online Shops, June 2013 and Breakdown of Minimum Purchase Value Valid for Free Shipping, in %, June 2013  Breakdown of B2C E-Commerce Delivery, by Method, in %, June 2013  B2C E-Commerce Delivery Methods Offered On Top 5 B2C E-Commerce Websites by Number of Unique Visitors in December 2012, April 2014 4.2 ARGENTINA  Breakdown of Used B2C E-Commerce Delivery Methods, in % of Online Shoppers, 2013 4.3 COLOMBIA  Important Aspects of B2C E-Commerce Delivery, in % of Online Shoppers, 2013 4.4 MEXICO  Perception of B2C E-Commerce Delivery, in % of Online Shoppers, February 2013  Share of Online Shops Offering Free Shipping Promotions, in %, 2012 & 2013  Increase in B2C E-Commerce Sales as Result of Free Shipping Promotions, in %, 2012 & 2013 4.5 URUGUAY  Share of Consumers Who Do Not Buy Online Because of “Suspicious Delivery Terms”, in % of Total Consumers Who Do Not Buy Online, 2012 Global B2C E-Commerce Delivery 2014 Table of Contents (2 of 8)
  7. 7. - 7 - 5. EUROPE (Regional)  Share of Online Shoppers Who Consider Free Delivery Very Important, Compared to Share of Online Shoppers Who Consider Quick Delivery Very Important, by Selected Countries, in %, 2013  Maximum Number of Days that Frequent Online Shoppers are Willing to Wait for B2C E-Commerce Delivery, in Days, September 2013  Share of Online Shoppers in the EU Who Have Experienced a Delay in B2C E-Commerce Delivery, by National Delivery and Delivery from Another EU Country, 2012  Used Types of Domestic Shipment Suppliers, in % of Online Retailers in the EU, February 2013  B2C Delivery Time Options Offered by Delivery Operators in the EU, by Type of Operators and by Domestic and Cross-Border B2C Delivery, in %, February 2013  Overview of Main Alternative Operators Active in Domestic and Cross-Border B2C Delivery, Excl. Multinational Operators, by Countries in EU 27, February 2013  Breakdown of Maximum Accepted B2C E-Commerce Delivery Time, in Days, in % of Online Shoppers, by Selected Countries, 2013  Breakdown of B2C E-Commerce Delivery Preferences in Selected Countries, by Delivery Place, in % of Online Shoppers, September 2013  Factors Influencing the Choice of Delivery Option, in % of Online Shoppers, by Selected Countries, September 2013 6. CENTRAL EUROPE 6.1 CENTRAL EUROPE (Regional)  Expectations of Online Shoppers Regarding Delivery of Online Purchases to be Made within the Next 1 to 3 Years, in % of Online Shoppers, July 2013  Current Focus in B2C E-Commerce Delivery, in % of Online Shops, July 2013 6.2 GERMANY (Top Country)  B2C E-Commerce Delivery Trends, 2014  Top Reasons for Abandoning Shopping Cart, incl. High Delivery Costs, in % of Online Shoppers, February 2013  Breakdown of the Importance of Factors in Online Shopping, Incl. Delivery, in % of Online Shoppers, January 2014  Breakdown of Degree of Satisfaction of Online Shoppers with Delivery, in %, by Total, 2012 & 2013 and by Age Group, 2013  Delivery Methods Offered By Top 5 Online Shops Ranked by B2C E-Commerce Sales in 2012, April 2014 Global B2C E-Commerce Delivery 2014 Table of Contents (3 of 8)
  8. 8. - 8 - 6.3 SWITZERLAND  Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e 7. WESTERN EUROPE 7.1 UK (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2014  Breakdown of the Most Wanted Delivery Options, in % of Online Shoppers, August 2013  Offered Delivery Options, in % of Retail Websites, 2013  Breakdown of Delivery Charges, by Method, in % of Retail Websites Offering the Method, 2013  Breakdown of Online Retailers, by Number of Countries Delivered to, in %, 2012  Delivery Methods Offered By Top 5 Online Retail Websites, April 2014 7.2 FRANCE (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2014  Used Delivery Methods, in % of Online Shoppers, June 2013  Major Factors in Choice of Online Retailer, in % of Online Shoppers, June 2013  Delivery Methods Offered By Top 3 Online Shops, April 2014 7.3 BELGIUM  Delivery Methods Offered by Distance Selling Companies, incl. Online Shops, in %, 2011 & 2012  Logistics Service Providers Used by Distance Selling Companies, incl. Online Shops, in %, 2011 & 2012 7.4 ITALY  Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e Global B2C E-Commerce Delivery 2014 Table of Contents (4 of 8)
  9. 9. - 9 - 7.5 NETHERLANDS  Barriers to Online Shopping, incl. Delivery, in % of Consumers, December 2012  Most Important Factors in B2C E-Commerce Delivery, in % of Online Shoppers, H2 2011 & H2 2012 7.6 SPAIN  Reasons for Shopping Cart Abandonment, in % of Online Shoppers, May 2013  Reasons for Repeating Purchases, in % of Online Shoppers, May 2013 8. EASTERN EUROPE 8.1 RUSSIA (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2014  Breakdown of B2C E-Commerce Delivery, by Method, in %, 2012  Delivery Methods Used at Least Once, in % of Online Shoppers, 12 Months to September 2013  Breakdown of Preferred Delivery Method, in % of Online Shoppers, September 2013  Breakdown of Maximum Acceptable Delivery Time, in % of Online Shoppers, September 2013  Breakdown of Experienced Maximum Delivery Time, in % of Online Shoppers, September 2013  Delivery Methods Offered By Top 5 Online Shops, April 2014 8.2 POLAND  Breakdown of the Latest Online Purchase, by Delivery Time in Days, in % of Online Shoppers, December 2012  Reasons for Shopping Cart Abandonment, Incl. Delivery, in % of Online Shoppers, December 2012  Factors that Would Persuade Online Shoppers Buy More Often Online, in % of Online Shoppers, by Age Group, 2012 8.3 TURKEY  Reasons to Purchase Online and Not in Store, in % of Online Shoppers, 2012  Reasons to Choose a Particular Online Store, in % of Online Shoppers, 2012 Global B2C E-Commerce Delivery 2014 Table of Contents (3 of 8)Table of Contents (5 of 8)
  10. 10. - 10 - 8.4 UKRAINE  Breakdown of Used Delivery Methods, in % of Online Shoppers, 2012 9. SCANDINAVIA 9.1 SCANDINAVIA (Regional)  Breakdown of Maximum Accepted B2C E-Commerce Delivery Time, by Days, in % of Online Shoppers, 2013 9.2 SWEDEN (Top Country)  Breakdown of Preferred B2C E-Commerce Delivery Alternatives, in % of Online Shoppers, by Product Type, January 2013 9.3 DENMARK  Breakdown of Preferred Delivery Methods, in % of Online Shoppers, by Age Group, March 2014 10. ASIA-PACIFIC 10.1 JAPAN (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2014  Most Important Criteria for Selecting Online Shop, incl. Delivery, in % of Online Shoppers, 2012  Breakdown of B2C E-Commerce Delivery Time, in % of Online Shoppers, February 2013  Most Important Delivery Options, in % of Online Shoppers, February 2013  Delivery Methods Offered By Top 3 E-Commerce Websites, April 2014 Global B2C E-Commerce Delivery 2014 Table of Contents (3 of 8)Table of Contents (6 of 8)
  11. 11. - 11 - 10.2 SOUTH KOREA (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2014  Breakdown of B2C E-Commerce Transactions by Delivery Method, in %, Q1 2013 - Q3 2013  Delivery Methods Offered By Top 3 E-Commerce Websites, April 2014 10.3 CHINA (Top Country)  B2C E-Commerce Delivery Overview and Trends, 2014  Concerns about Online Shopping, incl. Delivery, in % of Consumers, February 2014  Most Important Factors in B2C E-Commerce Delivery, in % of Online Shoppers, September 2013  Delivery Methods Offered By Top 3 B2C E-Commerce Websites, April 2014 10.4 AUSTRALIA  B2C E-Commerce Delivery Trends, 2014 and Value of Courier Pick-Up and Delivery Services Market, in AUD billion, 2012/2013 & 2013/2014f 10.5 INDIA  B2C E-Commerce Delivery Overview and Trends, 2014 10.6 INDONESIA  Share of Online Shoppers who Received Free Delivery, in %, July 2013  Share of Internet Users Having Concerns about Untimely B2C E-Commerce Delivery, in %, July 2013 10.7 SINGAPORE  Share of Online Shoppers who Received Free Delivery, in %, July 2013 10.8 THAILAND  Number of B2C E-Commerce Orders Delivered by Post, in millions, 2012, 2013 & 2014f Global B2C E-Commerce Delivery 2014 Table of Contents (3 of 8)Table of Contents (7 of 8)
  12. 12. - 12 - 11. MIDDLE EAST 11.1 MIDDLE EAST (Regional)  B2C E-Commerce Delivery Overview and Trends, 2014  Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e 11.2 UAE (TOP COUNTRY)  Breakdown of Perception of the Most Important Factors in Online Shopping, in % of Online Shoppers, 2012  Breakdown of the Maximum of Accepted Delivery Time, in % of Online Shoppers, 2012  Breakdown of the Main Reasons to Not Shop Online, in % Consumers Who Do Not Shop Online, 2012 12. AFRICA 12.1 AFRICA (Regional)  B2C E-Commerce Delivery Overview and Trends, 2014 12.2 SOUTH AFRICA (Top Country)  Breakdown of Major Reasons Not to Shop Online, Incl. Delivery, in % of Consumers, June 2013  Most Important Delivery Options in B2C E-Commerce, in % of Online Shoppers, 2013e 12.3 EGYPT  Problems Faced in E-Commerce, incl. Delivery, in % of Online Shoppers, 2012 12.4 MOROCCO  Reasons Not to Shop Online, incl. Delivery, in % of Consumers Who Do Not Shop Online, May 2013 Global B2C E-Commerce Delivery 2014 Table of Contents (3 of 8)Table of Contents (8 of 8)
  13. 13. - 13 - Samples Global B2C E-Commerce Delivery 2014
  14. 14. - 14 - General Methodology of our Market Reports:  This report includes the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.  Cross referencing of data was conducted in order to ensure validity and reliability.  Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the data on the chart refers to.  Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart is derived from several sources. Then, all sources are mentioned on the chart.  This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more than 100%. If this is the case, multiple answers were possible, and this is then mentioned in the note of the chart.  If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.  When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used.  This report includes mainly data from the last 12 months. The exact publication dates are mentioned in every chart. Methodology for our Global E-Commerce Delivery report:  This report covers the global B2C E-Commerce delivery market.  It contains a Management Summary, summarizing the main information provided in each chapter.  The second chapter of this report covers global development, including trends in B2C E-Commerce delivery, overview of global online shopper preferences regarding delivery and ranking of the most important delivery options as perceived by the consumers.  The following chapters provide information on B2C E-Commerce delivery in the countries divided by regions. In each chapter, regional development is presented first, where available, while further charts cover individual countries.  The top country or countries in terms of B2C E-Commerce sales are presented after the regional charts. For the top countries, an overview of the B2C E-Commerce delivery market and trends, as well as online shopper preferences with regard to delivery methods and times are presented, where available. Also, depending on data availability, information about delivery options offered by online retailers is provided.  Other selected countries in the region are presented in alphabetical order. The scope of the presented data for each country varies by data availability.  Methodology Global B2C E-Commerce Delivery 2014
  15. 15. - 15 - WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? The target group of our B2C E-Commerce reports are decision makers in top-management, for example from the departments E-Commerce, Business Development, Strategy, Marketing, etc. from large corporations worldwide. WHAT SOURCES ARE USED FOR THE MARKET REPORTS? The reports are all based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other sources. WHAT TYPE OF RESEARCHERS ARE FINDING THE INFORMATION FOR OUR MARKET REPORTS? yStats.com employs multilingual researchers that research and filter all sources and translate the relevant information into English. This ensures that the content of the original sources is correctly interpreted. WHAT TYPE OF ANALYSTS ARE WRITING THE MARKET REPORTS? After the information is researched, it is further analyzed by our international team of research analysts. These analysts have a long experience in the field of E-Commerce research, and they understand the specifications of the market. WHERE CAN I SEE WHAT KIND OF INFORMATION IS INCLUDED IN THE MARKET REPORTS? For every market report, a detailed Table of Contents is available, clearly stating what information is included. All Table of Contents can be found on our homepage and in the product brochures of the market reports. IS THE INFORMATION IN THE MARKET REPORTS COMPARABLE FROM COUNTRY TO COUNTRY? Due to the fact that the information included in the market reports is derived from different sources, some information is not comparable across countries. Different sources mostly have different definitions. HOW DO I ORDER A MARKET REPORT? If you would like to order, please fill out the report order from the market report included in the relevant product brochure. Afterwards, please sign it and send it back to us by fax or e-mail. IN WHAT FORMAT ARE THE MARKET REPORTS DELIVERED? The market reports are delivered in PowerPoint and PDF format. If a different format is needed, please contact us before the purchase. It would also be possible to order printed versions of the reports for a slightly higher price. HOW LONG DOES IT TAKE ME TO GAIN ACCESS TO THE REPORT? In general, potential clients gain access to the report within a few hours after sending out the report order form. IS THE REPORT SENT TO MY EMAIL? In general, we provide customers with access to our website. After logging in, the customer can download the report as PowerPoint and PDF files. IS IT POSSIBLE TO PURCHASE ONLY SELECTED PARTS FROM A MARKET REPORT? In general, the market reports are only sold as a whole. However, if you are only interested in parts of the report, please contact us. HOW CAN I PAY FOR THE MARKET REPORT? An invoice issued by yStats.com can be paid either by bank transfer or by PayPal. Bank transfer usually takes a few working days, while with PayPal, the money is transferred immediately. DO I HAVE TO PAY TAX IF I PURCHASE A REPORT? Customers from Germany have to pay an additional tax rate of 19%. Customers from the European Union (EU) do not have to pay tax if they enter a valid VAT Identification Number into the report order form. Customers from non-EU countries do not have to pay tax. Moreover, tax has to be paid for all private purchases from the EU. REGARDING THE TIMING, WHEN WILL AN UPDATE OF A MARKET REPORT BE PUBLISHED? In general, the market reports are published on a yearly basis. For further information, please take a look at the report overview, which includes a list of the reports we plan to publish in 2014. If you would like to be informed as soon as the update is published, please inform us. HOW MANY EMPLOYEES OF MY COMPANY HAVE ACCESS TO THE REPORTS? We offer different licensing options. Single User Licenses mean that only one user from an organization can access the report. A Site License, allowing all users within a given geographical location to access the report, is available for double the price. Global Site Licenses, allowing access to all worldwide users of an organization, are available for triple the price. I HAVE A RESEARCH REQUEST THAT CANNOT BE ANSWERED THROUGH THE MARKET REPORTS. ARE THERE ANY FURTHER PRODUCTS? If you require further information, we also offer “Customized Research” on all sectors and countries worldwide. After a detailed briefing, we conduct pre-research and provide potential customers with an offer. DO YOU OFFER DISCOUNTS? If you are interested in purchasing several reports, please contact us. We will consider the possibility of bundle pricing. DO YOU OFFER AN ANNUAL SUBSCRIPTIO OF THE MARKET REPORTS? Yes. Our product “Full Access Global E-Commerce Reports” gives customers access to all our E-Commerce market reports. Furthermore, access to all the market reports we publish during the subscription period is guaranteed. Frequently Asked Questions Global B2C E-Commerce Delivery 2014
  16. 16. - 16 - Travis Witteveen Chief Operating Officer – Markets and Operations Avira GmbH: Leading European Software Company ”As a company that operates on a global level, the research results that yStats.com provides represent significant added benefit for us. The comprehensive analyses are executed quickly and flexibly. Furthermore, they are a reliable resource for helping us to make strategic decisions.” Iris Stöckl Director Investor and Public Relations Wirecard AG: Leading E-Banking Company “The flexibility that yStats.com offers ensures that we always receive analyses, data and reports that match our needs. Fast, objective and to the point!” Steve Rotter Vice President of Marketing Brightcove, Inc.: Leading Online Video Company “yStats.com quickly and flexibly compiles the information we require. Regardless of whether we need local or transnational data, we always get the best results from yStats.com!” Dr. Marcus Ackermann Member of the Executive Board Bonprix: Leading Online Shopping Company “When we need the latest trends and statistics on the retail, homeshopping and e-commerce market, we turn to yStats.com. yStats.com turns the data into concise information that is objective and reliable. yStats.com delivers a cost-efficient and time saving research service for our company Internet, Consulting, Retail, Finance and Other Companies Internet  Google  Amazon  eBay  Avira  Skype  Digital River  First Data  Citrix Online  Wirecard  1 & 1  Skrill / Moneybookers  Deutsche Telekom  CyberSource  bwin Interactive Entertainment  Brightcove Consulting  Boston Consulting Group  Deloitte  Bain & Company  Accenture Finance  Goldman Sachs  Credit Suisse  Morgan Stanley  Bank of America Merrill Lynch  Citigroup  Oppenheimer & Co. Retail  OTTO Group  Costco  Tchibo Direct  Diesel Other  Red Bull  BASF  Lego  Beiersdorf  Xerox Quotes of our Customers Selected References Global B2C E-Commerce Delivery 2014
  17. 17. - 17 - Report Publication Date Price (excl. VAT)* Global Cross-Border B2C E-Commerce 2014 April 2014 € 3,450 Global M-Commerce 2014: Smartphones & Tablets March 2014 € 3,450 Global Clothing B2C E-Commerce Report 2013 July 2013 € 3,950 Global Online Gaming Market 2014 February 2014 € 2,950 Global Mobile Gaming Market 2014 February 2014 € 1,950 Global Online Payment Methods 2013 - Second Half 2013 November 2013 € 3,950 Global Online Payment Methods 2013 - First Half 2013 April 2013 € 4,450 Global B2C E-Commerce and Online Payment Report 2013 May 2013 € 6,450 Europe B2C E-Commerce Delivery 2014 May 2014 € 2,450 MENA B2C E-Commerce Report 2014 January 2014 € 2,950 Africa B2C E-Commerce Report 2013 December 2013 € 2,450 Latin America B2C E-Commerce Report 2013 November 2013 € 2,450 Europe B2C E-Commerce Report 2013 September 2013 € 3,950 Asia B2C E-Commerce Report 2013 February 2013 € 4,450 *Single User License Report Planned Date Price (excl. VAT) Global Online Payment: First Half 2014 First Half 2014 To be announced Global Alternative Payments 2014 First Half 2014 To be announced China B2C E-Commerce 2014 First Half 2014 To be announced Global Online Payment: Second Half 2014 Second Half 2014 To be announced Global B2C E-Commerce 2014: Emerging Markets Second Half 2014 To be announced Global B2C E-Commerce 2014: Mature Markets Second Half 2014 To be announced Global Clothing B2C E-Commerce Market 2014 Second Half 2014 To be announced Selected Published Reports Future Reports Global B2C E-Commerce Delivery 2014
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