Xpde keynote


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Xpde keynote

  1. 1. Resolving Resistance to ChangeRachel Davies A bit about me• Software developer• Agile since 2000• CSM in 2003• Author of “Agile Coaching”• Conference organizer Agile Coaches Gathering, XP2011, etc 1
  2. 2. Agile Coachhelps teams grow strong in Agile practice A coach supports team rather than setting direction Agile Coach 2
  3. 3. Coaching is about Change To improve we must change! Change Across TeamsIndividuals Organization 3
  4. 4. Expect Resistance to Change Satir Change CurveWhy do people resist Change? This team is using old tools How can you influence them to change? 4
  5. 5. No time to improve!Demonstrate Another Way? 5
  6. 6. Author: J. Richard Hackman Many books about Coaching are about coaching individuals. Hackman’s book covers coaching teams. Hackman ExplainsThree kinds of coaching intervention: • Motivational - improves effort by minimizing free riding and building shared commitment • Consultative - improves process by reducing thoughtless habits and fostering invention based on situation • Educational - improves knowledge and skill You can combine these! 6
  7. 7. Consider Resistance as a Resource Article: Dale Emeryhttp://dhemery.com/articles/resistance_as_a_resource/ Dig Deeper 7
  8. 8. Listening Listening Why must a coach listen?• Show respect• Gather data• Learn feelings/opinions• Encourage• …? 8
  9. 9. Big Picture FocusStep up to see big picture Force Field AnalysisDesired change from current state 9
  10. 10. Force Field Analysis Remove barriers and amplify forces for change Prepare the GroundCreate anenvironment forthe team to growtheir own agilepractice. 10
  11. 11. What do we really want?Being Agile is not usually the real goal Share the Vision 11
  12. 12. Identify concerns Make blockers visible Visible Feedback• Help the team make information concerning their work more visible – Passing tests – User satisfaction – Value delivered – Work-in-progress limits 12
  13. 13. Reduce Work-In-Progress Limits Example of Kanban board (at BBCW) Be an Example Show how 13
  14. 14. Ask for HelpEncourage experiments Try it out 14
  15. 15. Encourage IdeasAsk the team how they would solve the problemsConsider more than one solution! 29 Go with the energy of the team What do the team want to try? 15
  16. 16. Working AgreementsStart the project with a workshop to agree how the team wants to work together.• Make agreements• Keep them• Review when they are broken Build Trust T = (C + R + I ) / S Where: T = Trust C = Credibility R = Reliability I = Intimacy S = Self-orientation Book: “The Trusted Advisor” by Maister, Green, & Galford 16
  17. 17. Be Patient Change takes time Further Reading• “Agile Coaching” by Rachel Davies & Liz Sedley• “Resistance as a Resource” by Dale Emery http://dhemery.com/articles/resistance_as_a_resource/• Virginia Satir talks about Status Quo http://web.me.com/sbuckbee1/Satirs_Process_of_Change/Status_Quo.html• “Succeeding with Agile” by Mike Cohn• “The Trusted Advisor” by David Maister• “Managing Transitions” by William Bridges• “Fearless Change” by Linda Rising and Mary Lynn Manns• “Leading Teams” by Richard Hackman 17
  18. 18. Contact MeEmail: rachel@agilexp.comTwitter: rachelcdaviesBlog: http://agilecoach.typepad.com/ 18