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Working in a Fully Remote Organization:
Challenges and How We Made it Work
By Abdul Rahman bin Ibrahim, Xoxzo Inc.
2017/12...
A little bit about me and what I do
● What remote working is
● Problems
● Solution #1: Common communication platform
● Solution #2: If you can't be transparen...
My workplace
● 1 boss, 9 employees
● 6 countries, 9 cities, 4 timezones
● 10 years and running
● I joined in for 5
● 40 ho...
What is remote working?
X
X
X
Alright, so let's get right down to
business
Why is it so hard to make a fully
remote team work?
PROBLEMS
This is all just one single problem
Communication
So how did we solve it?
Common Communication Platform
Unspoken rule: If you're online in Slack, you're in the office
Always be online
If you can't be transparent, be
consistent
● Consistent working hours
● Respect each other's time
● If you can't make it, ...
Big picture reminder
● CEO to give a refresher to the team about the
company's mission, vision and values.
● We have it on...
Micro teams
● 2-3 people in a project.
● Calls within project members.
● Reminders and help.
● Peer review and support.
Proof as a culture
● Results with every claim.
● Data in place of face to face.
● Builds trust, moves things on autopilot.
No blames, only solutions
● Everybody makes mistakes.
● Quick to admit, quick to fix.
● Group think on solutions:
– Stop g...
Meetings
● Company wide.
● Team.
● Voice calls: Nobody ignores them.
● Ignoring work related voice calls has a certain
fee...
Mechanism:
- Micro-team: Timed
conference call (we use our
own API for live health check)
- Whole team: Hangouts
Ownership
● This is your company too.
● Eat your own dog food. Use your own service.
– Able to detect problems
– Fast reac...
Conclusion
Thank You
rahman@xoxzo.com
Working in a Fully Remote Organization: Challenges and How We Made it Work - BarcampKL 2017
Working in a Fully Remote Organization: Challenges and How We Made it Work - BarcampKL 2017
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Working in a Fully Remote Organization: Challenges and How We Made it Work - BarcampKL 2017

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A presentation about remote working given at Barcamp KL 2017 on 2017/12/16. Discovering challenges to create a fully remote team and sharing how we (Xoxzo) tackled them.

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Working in a Fully Remote Organization: Challenges and How We Made it Work - BarcampKL 2017

  1. 1. Working in a Fully Remote Organization: Challenges and How We Made it Work By Abdul Rahman bin Ibrahim, Xoxzo Inc. 2017/12/16, BarcampKL '17
  2. 2. A little bit about me and what I do
  3. 3. ● What remote working is ● Problems ● Solution #1: Common communication platform ● Solution #2: If you can't be transparent, be consistent ● Solution #3: Big picture reminder ● Solution #4: Micro teams ● Solution #5: Proof as a culture ● Solution #6: No blames, only solutions ● Solution #7: Meetings ● Solution #8: Ownership
  4. 4. My workplace ● 1 boss, 9 employees ● 6 countries, 9 cities, 4 timezones ● 10 years and running ● I joined in for 5 ● 40 hours a week.
  5. 5. What is remote working?
  6. 6. X
  7. 7. X
  8. 8. X
  9. 9. Alright, so let's get right down to business
  10. 10. Why is it so hard to make a fully remote team work?
  11. 11. PROBLEMS
  12. 12. This is all just one single problem
  13. 13. Communication
  14. 14. So how did we solve it?
  15. 15. Common Communication Platform Unspoken rule: If you're online in Slack, you're in the office Always be online
  16. 16. If you can't be transparent, be consistent ● Consistent working hours ● Respect each other's time ● If you can't make it, let the team know ● Progress, not perfection
  17. 17. Big picture reminder ● CEO to give a refresher to the team about the company's mission, vision and values. ● We have it once every 3 months or so. ● We hear it faster if we screwed up big time. ● There can be no democracy.
  18. 18. Micro teams ● 2-3 people in a project. ● Calls within project members. ● Reminders and help. ● Peer review and support.
  19. 19. Proof as a culture ● Results with every claim. ● Data in place of face to face. ● Builds trust, moves things on autopilot.
  20. 20. No blames, only solutions ● Everybody makes mistakes. ● Quick to admit, quick to fix. ● Group think on solutions: – Stop gap – Long term
  21. 21. Meetings ● Company wide. ● Team. ● Voice calls: Nobody ignores them. ● Ignoring work related voice calls has a certain feeling of dread. ● Weekly. ● No more than 15 minutes. 30 if it's serious or mission/vision reminding.
  22. 22. Mechanism: - Micro-team: Timed conference call (we use our own API for live health check) - Whole team: Hangouts
  23. 23. Ownership ● This is your company too. ● Eat your own dog food. Use your own service. – Able to detect problems – Fast reaction time to fix – Think like a user by experiencing as a user ● Appreciation
  24. 24. Conclusion
  25. 25. Thank You rahman@xoxzo.com

A presentation about remote working given at Barcamp KL 2017 on 2017/12/16. Discovering challenges to create a fully remote team and sharing how we (Xoxzo) tackled them.

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