ACRL e-Learning webinar | May 22, 2012

1. UX
user experience
FTW for the win
virtual reference
VR courtney greene
indiana university libraries
ACRL e-Learning | May 22 2012

2. Thanks for joining in today!
Please introduce yourself in the chat box.

3. • Gain a better understanding of user experience
methods and philosophies, and how these relate to
library public services;
• Learn about one library’s experience in creating a
user experience department, and how that’s
impacted the library as a whole;
• Hear practical tips for identifying opportunities to
optimize virtual services, and strategies for securing
buy-in from administration and staff.

4. At my library, we…
(choose all that apply)
A. Email
B. IM/Chat
C. Text
D. Mobile site
E. Other (describe in chat box)
piermario

5. Most popular virtual venue @ your campus…
survey says:
A. Email
B. IM/Chat
C. Text
D. Mobile site
E. Other (describe in chat box)
piermario

6. What’s your role in virtual reference?
A. Front-line reference librarian
B. Administrator
C. Technical support guru
D. An exciting combo of A, B & C
E. Other (describe in chat box)
piermario

7. lucamascaro

8. Laura Mary
http://bit.ly/more-on-ux

9. felix63

10. The Digital User Experience (DUX) department sets strategic priorities for the unified
web presence of the IU Bloomington Libraries and related online services. We
proactively seek opportunities to collaboratively deliver transformative
experiences that facilitate discovery and strengthen scholarship at Indiana University.
We strive to exceed expectations for internal and external constituencies as we develop,
design, deliver, and support innovative services, systems, and tools. We
embrace a user-centered approach, identifying and anticipating user needs
through data analysis, usability testing, and assessment. We subscribe to a philosophy
of continuous improvement achieved through an iterative design process to
selectively implement existing and emerging technologies.
In partnership with library and campus units, DUX works to enhance end-user
success and to fulfill our shared mission to support the teaching, learning and
research of the University community.
In conjunction with our mission, we will use these guiding principles to strategically
prioritize projects:
Dynamic (data, services) | Experimental (pioneering, innovative)
Collaborative | Transparent (seamless, open) | Impact
http://www.libraries.iub.edu/dux
felix63

11. …in a nutshell
leo reynolds
fontplaydotcom

12. futurefashion
followtheseinstructions

13. glyphish

14. what’s your #1 VR challenge these days?

15. m.libraries.iub.edu

19. how can I help today?

27. … to infinity & beyond?
Where are YOU
headed?
Tell us in the chat box.
admiral.ironbombs

28. stories + math = ♥
bitzi

29. the verge
um … any other questions?

30. thanks! it’s been…
colinaut