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Amy Johnston, XebiaLabs
Ravan Naidoo, XebiaLabs
How to build a bridge between CI/CD and ITSM —
and make the promise of DevOps come to life
2
Meet Your Presenters
Ravan NaidooAmy Johnston
Senior Product Marketing Manager
XebiaLabs
Director of Innovation
XebiaLabs
3
Hundreds of Companies
deliver software with
XebiaLabs
XebiaLabs DevOps Platform
providing intelligence, automation and control
across the entire software delivery process
Shift to
the Cloud
Migrate to
Containers
Connect all
Pipelines
Connect
CI/CD &
ITSM
Improve
Governance
& Security
SCALE DEVOPS ACROSS THE ENTERPRISE
4
The promise of DevOps
 Deliver software better, faster, and
with less risk
 Reduce error-prone manual work
 Automate software delivery
 Eliminate bottlenecks and failures
 Increase visibility for everyone
involved in the release process
5
CI/CD and ITSM pipelines
request assess approve schedule implement monitor
plan code build test release operate
✘
66
7
The gap between CI/CD and ITSM
 Disconnects between IT and
business releases
 Frequent provisioning and
deployment activity
 Security and compliance
requirements
 Organizations need to automate
more than development activities
8
Features and user
stories connected to
IT change tickets
9
Manual ticket
updates eliminated
10
Governance,
compliance, and
reporting automated
Demo
12
Building a bridge between CI/CD and ITSM
 Deliver software better, faster, and with less risk
 Reduce error-prone manual work
 Automate software delivery
 Eliminate bottlenecks and failures
 Increase visibility for everyone involved in the release
process
Questions?
Visit xebialabs.com to learn more
Thank You!

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Building a Bridge Between CI/CD and ITSM

  • 1. Amy Johnston, XebiaLabs Ravan Naidoo, XebiaLabs How to build a bridge between CI/CD and ITSM — and make the promise of DevOps come to life
  • 2. 2 Meet Your Presenters Ravan NaidooAmy Johnston Senior Product Marketing Manager XebiaLabs Director of Innovation XebiaLabs
  • 3. 3 Hundreds of Companies deliver software with XebiaLabs XebiaLabs DevOps Platform providing intelligence, automation and control across the entire software delivery process Shift to the Cloud Migrate to Containers Connect all Pipelines Connect CI/CD & ITSM Improve Governance & Security SCALE DEVOPS ACROSS THE ENTERPRISE
  • 4. 4 The promise of DevOps  Deliver software better, faster, and with less risk  Reduce error-prone manual work  Automate software delivery  Eliminate bottlenecks and failures  Increase visibility for everyone involved in the release process
  • 5. 5 CI/CD and ITSM pipelines request assess approve schedule implement monitor plan code build test release operate ✘
  • 6. 66
  • 7. 7 The gap between CI/CD and ITSM  Disconnects between IT and business releases  Frequent provisioning and deployment activity  Security and compliance requirements  Organizations need to automate more than development activities
  • 8. 8 Features and user stories connected to IT change tickets
  • 11. Demo
  • 12. 12 Building a bridge between CI/CD and ITSM  Deliver software better, faster, and with less risk  Reduce error-prone manual work  Automate software delivery  Eliminate bottlenecks and failures  Increase visibility for everyone involved in the release process
  • 14. Visit xebialabs.com to learn more Thank You!