Human Resource Theory
                                        (Organizational Behavior Perspective)
Bill Adams, FEA, Unive...
Human Resource Theory
                                        (Organizational Behavior Perspective)



                   ...
“Active Listening”

                                           Nonverbal signs of attention
                             ...
“Raising Delicate Issues”

                                         Obtain agreement to talk.
                           ...
Human Resource Theory
                                        (Organizational Behavior Perspective)
Bill Adams, FEA, Unive...
Mary Parker Follett: Pioneer


                                                                        ● 1920s! still era ...
Mary Parker Follett:
                                            “On the Giving of Orders”

                              ...
Hawthorne Experiments


                                        Famous early study (1930s)
                               ...
Hawthorne Experiments


                                        Productivity improved in both groups
                     ...
Hawthorne Experiments


                                        Human interactions are complex…


                        ...
“Hawthorne Effects” in Research


                                          “Reactivity” in research =
                   ...
Bill Adams, FEA, University of Malaya




                                        Needs
                                  ...
Maslow’s Famous       Self-Transcendence?
                                        Hierarchy of      Live for a purpose hig...
Bill Adams, FEA, University of Malaya



                                        So a modified version…
Alderfer’s Revision
                                        of the Hierarchy
                                        into ...
Bill Adams, FEA, University of Malaya




                                        Alderfer’s
                             ...
McGregor’s Theory X & Theory Y



                                        Theory X           Theory Y
                    ...
Bill Adams, FEA, University of Malaya




                                                              “Aye”           “A...
“GroupThink”

                                                       Please list three
                                   ...
Bill Adams, FEA, University of Malaya
Bill Adams, FEA, University of Malaya
Presentations

                                        Imagine you are in an organization.
                               ...
Presentations

                                        Grading? (group grade unless big gap) based on:

                  ...
Presentations

                                        Confidence, poise,
                                        smile, &...
Bill Adams, FEA, University of Malaya




                                        http://280slides.com
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Um 4 Human Resource

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Um 4 Human Resource

  1. 1. Human Resource Theory (Organizational Behavior Perspective) Bill Adams, FEA, University of Malaya
  2. 2. Human Resource Theory (Organizational Behavior Perspective) One theme was “listening”! Especially in Bill Adams, FEA, University of Malaya Mary Parker Follett; Hawthorne experiments; & “GroupThink” critique.
  3. 3. “Active Listening”  Nonverbal signs of attention  Paraphrase/reflect back  Ask for details  Sometimes even take notes  Do NOT interrupt! Bill Adams, FEA, University of Malaya  Do NOT rebut or dispute!  Do NOT get defensive!  Do NOT discount their feelings!  Do NOT volunteer advice!
  4. 4. “Raising Delicate Issues”  Obtain agreement to talk.  I-feeling language, not “you” (makes listener less defensive).  Avoid personal attacks.  Avoid loaded language. Bill Adams, FEA, University of Malaya  Acknowledge how you might have contributed to problem.  Try to reach agreement on a future course of action (solution)!
  5. 5. Human Resource Theory (Organizational Behavior Perspective) Bill Adams, FEA, University of Malaya Follett & Hawthorne were forerunners; but this approach really grew in the late 1950s – and continues today.
  6. 6. Mary Parker Follett: Pioneer ● 1920s! still era of “boss knows best” ● Powerful push for participatory mgt.! ● Now more famous Bill Adams, FEA, University of Malaya than she was then. ● Strong belief in ideals of democracy and equality.
  7. 7. Mary Parker Follett: “On the Giving of Orders” ● “Work with” not “work under” ● Collaborate in problem solving. Work together to decide best action as directed by the situation. Bill Adams, FEA, University of Malaya ● Treat people with respect!
  8. 8. Hawthorne Experiments Famous early study (1930s) that, at first, tried to use “scientific management” to improve productivity at the Hawthorne Electric Plant. Bill Adams, FEA, University of Malaya
  9. 9. Hawthorne Experiments Productivity improved in both groups regardless of lighting changes! Puzzled the researchers! Bill Adams, FEA, University of Malaya Their eventual interpretation?
  10. 10. Hawthorne Experiments Human interactions are complex… Not a simple cause → effect Personal history and Bill Adams, FEA, University of Malaya social situation at work created attitudes that influenced reactions.
  11. 11. “Hawthorne Effects” in Research “Reactivity” in research = term for studies where the people being studied react a lot to being studied. Bill Adams, FEA, University of Malaya
  12. 12. Bill Adams, FEA, University of Malaya Needs Hierarchy of Maslow’s Famous
  13. 13. Maslow’s Famous Self-Transcendence? Hierarchy of Live for a purpose higher than self! Needs plus his “Update” Cognitive needs? “Desire” to know/understand Aesthetic needs: beauty, order Bill Adams, FEA, University of Malaya
  14. 14. Bill Adams, FEA, University of Malaya So a modified version…
  15. 15. Alderfer’s Revision of the Hierarchy into ERG Theory Bill Adams, FEA, University of Malaya
  16. 16. Bill Adams, FEA, University of Malaya Alderfer’s ERG Theory
  17. 17. McGregor’s Theory X & Theory Y Theory X Theory Y Workers need Workers are willing to be led & like to participate Bill Adams, FEA, University of Malaya Mgt must do Mgt should allow & all thinking & facilitate worker issue orders participation in decision making
  18. 18. Bill Adams, FEA, University of Malaya “Aye” “Aye” “Aye” “All those in favor please say „aye‟!” “Aye” “Aye”
  19. 19. “GroupThink” Please list three situations where “groupthink” is most likely to happen. Bill Adams, FEA, University of Malaya List three good ways to reduce “groupthink.”
  20. 20. Bill Adams, FEA, University of Malaya
  21. 21. Bill Adams, FEA, University of Malaya
  22. 22. Presentations Imagine you are in an organization. These are your co-workers. You summarize a big report for them. Bill Adams, FEA, University of Malaya They won‟t read the full report, but they need you to give them a briefing on the key points!
  23. 23. Presentations Grading? (group grade unless big gap) based on: ● Content (clear summary of key points of book; well condensed and well edited to main highlights) ● Effective PowerPoint (or other) Bill Adams, FEA, University of Malaya ● Good “executive summary” ● Strong personal communication style: -- cheerful/smiling, -- eye contact, -- balanced energy, -- slow, strong voice!
  24. 24. Presentations Confidence, poise, smile, & strong voice. Practice projecting your voice! Get teammate at back of the room Bill Adams, FEA, University of Malaya with aircon running to listen to you. Chest voice vs. head voice. (M. Jackson) Trying to make head voice louder hurts and sounds squeaky.
  25. 25. Bill Adams, FEA, University of Malaya http://280slides.com

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