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‘Better connected’ LIVE!


       14 July 2010
Know Your Keypad

                                      Vote Display
                                      Shows your sele...
Using the Keypads
•   To vote, simply press the number on the keypad matching
    your choice on the screen.

•   You will...
New business entrant setting
up a kebab takeaway locally.

  A mate has told him that he’s
 supposed to register it with t...
Does the Business landing page
signpost you to information about food
        premises registration?


1. Yes
2. No
Does the Licensing landing page
signpost you to information about food
        premises registration?


1. Yes
2. No
Does the A-Z contain an entry for
  register food business or similar?


1. Yes
2. No
Using the website's own search, can I
find out how to register my new food
              business?

1. Yes
2. No
Does the website inform you that you
 are required by law to register your
        food selling business?

1. Yes
2. No
Am I able to register my food business
 online? Must be an online form, a download is ‘No’.


1. Yes
2. No
If I have to download a form to
   register, is a signature required?


1. Yes
2. No
Which registration channel did you
             notice first?


1. Download a registration form

2. Register online via Bu...
Are contact details provided so that I
can get in touch if I wish to discuss my
              registration?

1. Yes
2. No
Can I find out what a local resident
  would need to do if they wanted to
   register a complaint about a local
          ...
How easy do you think it was for the
   reviewer to find answers to the
         questions posed?


1. Not found
2. Poor
3...
Rate how well this website enabled the
    customer to complete the task.



1. Not found
2. Poor
3. Satisfactory
4. Very ...
Do you have any comments to make
    about what you have found?
'Better connected' LIVE! questionnaire
'Better connected' LIVE! questionnaire
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'Better connected' LIVE! questionnaire

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Slides of the questions posed during an interactive website review conducted during the Building Perfect Council Websites event at London's Olympia on 14 July 2010.

Published in: Design
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'Better connected' LIVE! questionnaire

  1. 1. ‘Better connected’ LIVE! 14 July 2010
  2. 2. Know Your Keypad Vote Display Shows your selection Voting Keys Press your selection
  3. 3. Using the Keypads • To vote, simply press the number on the keypad matching your choice on the screen. • You will see a brief flash on the keypad display • Once your vote has been received the display will show your response. • If you change your mind – select another key. • If your response flashes rapidly then you have voted out of the scale, please try again. • If you have any problems with the keypad, please raise your hand and someone will come to your help.
  4. 4. New business entrant setting up a kebab takeaway locally. A mate has told him that he’s supposed to register it with the council.
  5. 5. Does the Business landing page signpost you to information about food premises registration? 1. Yes 2. No
  6. 6. Does the Licensing landing page signpost you to information about food premises registration? 1. Yes 2. No
  7. 7. Does the A-Z contain an entry for register food business or similar? 1. Yes 2. No
  8. 8. Using the website's own search, can I find out how to register my new food business? 1. Yes 2. No
  9. 9. Does the website inform you that you are required by law to register your food selling business? 1. Yes 2. No
  10. 10. Am I able to register my food business online? Must be an online form, a download is ‘No’. 1. Yes 2. No
  11. 11. If I have to download a form to register, is a signature required? 1. Yes 2. No
  12. 12. Which registration channel did you notice first? 1. Download a registration form 2. Register online via Business Link
  13. 13. Are contact details provided so that I can get in touch if I wish to discuss my registration? 1. Yes 2. No
  14. 14. Can I find out what a local resident would need to do if they wanted to register a complaint about a local takeaway business? 1. Yes 2. No
  15. 15. How easy do you think it was for the reviewer to find answers to the questions posed? 1. Not found 2. Poor 3. Satisfactory 4. Very good
  16. 16. Rate how well this website enabled the customer to complete the task. 1. Not found 2. Poor 3. Satisfactory 4. Very good
  17. 17. Do you have any comments to make about what you have found?

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