Module1 1225437841160592 9

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Module1 1225437841160592 9

  1. 1. UNLEASHING FAST TOWARDS SALES EXCELLENCE FAST LOGISTICS CORPORATION FORWARDING TRUCKING EXPRESS COURIER
  2. 2. Setting the Tone for Moving Towards SALES EXCELLENCE LOGISTICS
  3. 3. Program ORIENTATION LOGISTICS
  4. 4. <ul><li>- Would you like to grow your sales significantly? </li></ul><ul><li>- Are you trying to find more clients? </li></ul>LOGISTICS PROGRAM RATIONALE
  5. 5. <ul><li>- Are you frustrated finding the time to deliver your services? </li></ul><ul><li>Do you feel like you </li></ul><ul><li>have enough clients? </li></ul>LOGISTICS PROGRAM RATIONALE
  6. 6. <ul><li>- How can I get more clients? </li></ul><ul><li>- How can I get better clients? </li></ul>LOGISTICS PROGRAM RATIONALE
  7. 7. <ul><li>- How do I sell more to the clients I’ve got? </li></ul><ul><li>- Is there a right way to sell? </li></ul>LOGISTICS PROGRAM RATIONALE
  8. 8. Leveling and Managing EXPECTATIONS LOGISTICS
  9. 9. Attendance Attitude Active Participation Adaptation Application LOGISTICS HOUSE RULES
  10. 10. Attendance - Be on time for sessions. - Maximize break periods. - Watch out for the “ assembly music ”. - Observe mobile phone etiquette. LOGISTICS WHAT IS EXPECTED FROM US? House Rules
  11. 11. Attitude - “I will be open to new lessons.” - “I will enjoy the company of my peers.” - “I will interact and get to know others.” - “I will respect the opinions of others.” LOGISTICS WHAT IS EXPECTED FROM US? House Rules
  12. 12. Active Participation - Listen and observe. - Share insights and experiences. - Ask questions. - Get involved! LOGISTICS WHAT IS EXPECTED FROM US? House Rules
  13. 13. Application - Practice lessons immediately. - Practice lessons back in the workplace. - Display changes in behavior. - Be role-models to others. LOGISTICS WHAT IS EXPECTED FROM US? House Rules
  14. 14. <ul><li>At the end of this program, we expect the participants to: </li></ul><ul><li>1. Gain clear understanding of the basic operational processes of the Fast Logistics’ supply chain services: </li></ul>LOGISTICS PROGRAM OBJECTIVES
  15. 15. <ul><li>a. Sea Freight </li></ul><ul><li>b. Air Freight </li></ul><ul><li>c. Warehousing </li></ul><ul><li>d. Trucking </li></ul><ul><li>e. Forwarding </li></ul><ul><li>f. Balikbayan Boxes </li></ul><ul><li>g. Brokerage / Import & Export </li></ul><ul><li>h. Other Services </li></ul>LOGISTICS PROGRAM OBJECTIVES
  16. 16. <ul><li>2. enhance our sales force’s selling competencies – from prospecting to closing </li></ul><ul><li>3. improve sales & marketing performance by hitting 101% of the year’s sales targets </li></ul>LOGISTICS PROGRAM OBJECTIVES
  17. 17. <ul><li>4. synchronize FLC’s and FGEC’s efforts in planning and executing marketing plans and programs </li></ul><ul><li>5. realize and apply best practices </li></ul>LOGISTICS PROGRAM OBJECTIVES
  18. 18. <ul><li>6. smooth-out hand-offs between or among other departments </li></ul><ul><li>7. apply E. C. C. I. Te. in our </li></ul><ul><li>day-to-day sales & marketing activities </li></ul>LOGISTICS PROGRAM OBJECTIVES
  19. 19. Vision, Mission, VALUES LOGISTICS
  20. 20. <ul><li>To be the leading provider of value-adding supply chain solutions. </li></ul>LOGISTICS VISION
  21. 21. - Our Customers are our reason for existence. We commit to provide them with effective and efficient products and services beyond their expectations.  LOGISTICS MISSION
  22. 22. - People are our best resource. We commit to develop our employees to become professionals; to continuously mold and motivate them to excel and be innovative; and to create an environment that brings out the best of our employees. LOGISTICS MISSION
  23. 23. LOGISTICS VALUES Teamwork: We move FAST as ONE Innovation: We outdo ourselves each day Commitment: We put our whole mind, heart, and strength in ALL we do Customer Delight: We provide value-adding services beyond customer expectations Excellence We choose to be the BEST, give our BEST, do our BEST
  24. 24. LOGISTICS ATTITUDE
  25. 25. LOGISTICS ACTIVITY: A TEST OF PARADIGM SHIFT ATTITUDE
  26. 26. LOGISTICS UNDERSTANDING WHAT “ATTITUDES” REALLY MEAN ATTITUDE
  27. 27. LOGISTICS ATTITUDE! Is it a talent or a skill?
  28. 28. LOGISTICS Attitude is the way you choose to view your world. It’s a matter of outlook and is definitely a matter of choice.
  29. 29. LOGISTICS ATTITUDE IS EVERY THING !
  30. 30. LOGISTICS HOW MUCH DO YOU SEE OF AN ICEBERG?
  31. 31. LOGISTICS ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.
  32. 32. LOGISTICS VISIBLE ABOVE SEA LEVEL INVISIBLE BELOW SEA LEVEL 90 % 10 % SEA LEVEL
  33. 33. LOGISTICS <ul><li>The Iceberg phenomena is also applicable on human beings … </li></ul>
  34. 34. LOGISTICS KNOWLEDGE & SKILLS UNKNOWN TO OTHERS KNOWN TO OTHERS SEA LEVEL ATTITUDE
  35. 35. LOGISTICS OUR WORK ATTITUDES PREDICT OUR WORK PERFORMANCE ATTITUDE
  36. 36. LOGISTICS THE ATTITUDE WHEEL: THE DIFFERENT REALITIES IN THE WORKFIELD ATTITUDE
  37. 37. LOGISTICS THE SELF-FULFILLING PROPHECY: WE SEE WHAT WE WANT TO SEE ATTITUDE
  38. 38. LOGISTICS WHAT MAKES YOUR LIFE 100% ? Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order: = = = = 82 96 98 100 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 S K I L L S 19 11 9 12 12 19 K N O W L E D G E 11 14 15 23 12 5 4 7 5 H A R D W O R K 8 1 12 4 23 15 18 11 A T T I T U D E 1 20 20 9 20 21 4 5
  39. 39. LOGISTICS WE ARE IN CONTROL OF OUR ATTITUDES! ATTITUDE
  40. 40. LOGISTICS YOU ALONE ARE RESPONSIBLE FOR CULTIVATING THE ATTITUDE THAT GETS THE RESULTS YOU WANT AND DESERVE.
  41. 41. LOGISTICS THE RIGHT SALES ATTITUDE ATTITUDE
  42. 42. LOGISTICS THE RIGHT SALES ATTITUDE THE CAN DO ATTITUDE: <ul><li>You CAN DO everything, but not all at once. </li></ul><ul><li>You CAN DO everything, if it’s important enough for you to do. </li></ul>
  43. 43. LOGISTICS THE RIGHT SALES ATTITUDE THE CAN DO ATTITUDE: <ul><li>You CAN DO everything, but you may not be the best at everything. </li></ul>
  44. 44. LOGISTICS THE RIGHT SALES ATTITUDE THE CAN DO ATTITUDE: <ul><li>You CAN DO everything, but there will be limitations. </li></ul><ul><li>You CAN DO everything, but you’ll need help. </li></ul>
  45. 45. LOGISTICS ATTITUDE STRATEGIES The CIA Model C - control I - influence A - accept
  46. 46. LOGISTICS ATTITUDE STRATEGIES C – Control There’s only one thing you truly control, your CHOICES!
  47. 47. LOGISTICS ATTITUDE STRATEGIES I - INFLUENCE When you exercise your influence over the situation, you are much more likely to get good results.
  48. 48. LOGISTICS ATTITUDE STRATEGIES A - ACCEPT Even if you don’t get the results you’re looking for, you did your best.
  49. 49. LOGISTICS VIDEO SHOW

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