Customer Care & Casino Gourmet

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We have years of experience in Customer Care and Service Orientation; we propose you an ideal complement for your trainings

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Customer Care & Casino Gourmet

  1. 1. Casino Gourmet Customer CareTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 www.casinogourmet.com by www.ociovital.com
  2. 2. Casino Gourmet for… Customer Care trainings! We have years of experience in Customer Care and Service Orientation; we propose you an ideal complement for your trainings The pleasure of Tasting, the exhilarating world of Casinos, the satisfaction of learning while having fun… Our Casino Gourmet is theTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 perfect solution. A fun way to make the co- workers from different departments or cities meet, creating a team working experience and, on top of it, put in practice the customer care skills previously learned in a relaxed atmosphere. www.casinogourmet.com by www.ociovital.com
  3. 3. Casino Gourmet Customer Care This is our Casino Gourmet, where our croupiers often go through the most diverse situations…Taller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 Do you want to put your team on the test: their pro activity, capacity of response, body language, instant pacification ability, problem resolution skills and attitude against new situations? The participants of the game will act as croupiers; their own colleagues will put them through different contexts and they will have to succeed by satisfying the customer without losing their smile… or breaking the bank! www.casinogourmet.com by www.ociovital.com
  4. 4. Casino GourmetTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 Each team is provided with some chips to allow them to play throughout animation, as real money must not circulate. Each team will have to manage their budget to bet and take decisions with more or less risk, as a team or as individuals, depending on their strategy and the financial situation of the other teams. www.casinogourmet.com by www.ociovital.com
  5. 5. Casino Gourmet Team BuildingTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 The tasting games: The Game varies upon the number of game tables, duration and number of participants Wine Tasting Game, Chocolate Game, Aromas Game, Cheese tasting Game, Color Game, water tasting… Timing: Briefing 5 minutes Casino team team building: 60 minutes Auction: 30 minutes www.casinogourmet.com by www.ociovital.com
  6. 6. Casino Gourmet Team Building The group will be divided in teams. Each team will have to manage their budget to bet and take decisions with more or less risk, as a team or as individuals, depending on their strategy and the financial situation of the other teams. The teams, by rounds, will bet in theTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 different tables. Each team will have to set out their investment, risk, planning and execution strategies in order to increase their probabilities of success.  In a natural way and with a recreational methodology we will see how teams behave and how people interact, and some natural roles of each individual will keep appearing spontaneously, as well as their basic competencies and the group potentials. www.casinogourmet.com by www.ociovital.com
  7. 7. Casino Gourmet The Wine Game: Make a blind taste of a wine, on a choice of possible of answers in front of you, make a bet! We can do the tasting of different wines: reds, whites, sparkling,… from Spain, from the world  The aromas game: How often have you been tasting a glass of wine, beer, whisky or any other drink, and you think “I know what that aroma is” but you just can not put a name to it, even though its on the tip of your tongue..... literally. You will have to guess, and bet on a collection of scents related to wines from an aromas set. Bet on a choice of answers after having smelt the aromas of fruits,Taller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 flowers, spices... www.casinogourmet.com by www.ociovital.com
  8. 8. Casino Gourmet The Chocolate game: Make a blind taste of a chocolate, make a bet on a choice of the possible of answers in front of you., after having tasted chocolate with nuts, fruits, spices, licor…. The game of the colors of wine Are you able to recognize the right combination of colors of the wines masked inTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 black opaque glasses? White, red o rose. Which one is it? Cheese tasting Game Make a blind taste of a cheese, on a choice of 10 possible answers in front of you, make a bet!! The possibilities are endless, goat, caw, sheep cheeses from all over the world. www.casinogourmet.com by www.ociovital.com
  9. 9. Casino Gourmet The Water game Water is no longer a tasteless drinks used to quench your thirst. It has been transformed as a quality product. Here, the challenge is to find out the country of origin of the water that you are drinking. The Auction by the end of the Casino Gourmet use you chips to bid, compete, make your alliances to get the best gifts back home and leave your colleaguesTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 broke!    www.casinogourmet.com by www.ociovital.com
  10. 10. Location: All over Spain. Participants: Groups from 20 to 40 people Duration: 1-1,5 hours Languages: English or Spanish. Consult other languages. Program includes: Game tables with all the required material to play: wines, aromas, quiz,… Gastronome– Croupier Tables ChipsTaller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 Coordination & Assistance from Ocio Vital / Food & Wine Tours Gifts for the auction: depending on the number of people: a ham, cured meats, cheese, chocolate, wine,... Glasses Does not include: All local taxes Venue rental: we can organize the casino where you want, we just need a square meter per person. Sound system for groups bigger than 75 people Meals, accommodation and transportation expenses if necessary www.casinogourmet.com by www.ociovital.com
  11. 11. For information and reservations Telephone: +34 93 317 19 09Taller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 Skype: Ociovital.Laia Ociovital.Antonio General information: info@ociovital.com Reservations: reservas@ociovital.com Comercial: comercial@ociovital.com www.OcioVital.com www.FoodWineTours.com Ronda Universidad 12 4º7B 08007 Barcelona More photos: https://plus.google.com/photos/106424538188505832009/albums?banner=pwa
  12. 12. Taller Projectes Oci S.A.L. C.i.f A-63405468 gc-1138 GASTRONOMIC EXPERIENCIES Thank you for your attention www.casinogourmet.com by www.ociovital.com

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