The	
  Bermuda	
  Triangle	
  
of	
  Learning	
  and	
  Development	
  
	
  
Conceived	
  by:	
  
William	
  V.	
  West	
 ...
For	
  centuries,	
  dozens	
  of	
  
planes	
  and	
  ships	
  disappeared	
  
within	
  an	
  imaginary	
  triangle	
  
...
Why	
  did	
  it	
  stop?	
  
Stronger	
  vehicles?	
  
Improved	
  radar	
  accuracy?	
  
Accurate	
  weather	
  predicKons?	
  
Maybe	
  a	
  combinaKon?	
  
What	
  about	
  
the	
  Bermuda	
  Triangle	
  
of	
  Learning	
  and	
  Development?	
  
For	
  decades,	
  thousands	
  of	
  
training	
  projects	
  have	
  been	
  lost.	
  	
  
They	
  failed,	
  missed	
  ...
Why?	
  
Let’s	
  call	
  it	
  the	
  
Bermuda	
  Triangle	
  
of	
  Learning	
  and	
  Development	
  
Lack	
  of	
  
Standards	
  
Failed	
  
Outsourcing	
  
Lack	
  of	
  
Infrastructure	
  
Lack	
  of	
  
Standards	
  
Failed	
  
Outsourcing	
  
Lack	
  of	
  
Infrastructure	
  
-­‐	
  The	
  L&D	
  industry	
 ...
Lack	
  of	
  
Standards	
  
Failed	
  
Outsourcing	
  
Lack	
  of	
  
Infrastructure	
  
Not	
  all	
  outsourcers	
  are...
Lack	
  of	
  
Standards	
  
Failed	
  
Outsourcing	
  
Lack	
  of	
  
Infrastructure	
  
-­‐	
  Visibility	
  is	
  funda...
Lack	
  of	
  
Standards	
  
Failed	
  
Outsourcing	
  
Lack	
  of	
  
Infrastructure	
  
True	
  excellence	
  requires	
...
Standards	
  
	
  
What	
  other	
  business	
  funcKon	
  
tolerates	
  randomness?	
  
Standards	
  
	
  
Why	
  should	
  L&D	
  endure	
  
unpredictability	
  and	
  
unreliability?	
  
Outsourcing	
  
	
  
It’s	
  not	
  a	
  bad	
  thing,	
  if	
  done	
  right	
  
	
  
Everyone	
  needs	
  a	
  liZle	
  ...
Outsourcing	
  
	
  
But	
  choose	
  the	
  wrong	
  partner	
  
and	
  you	
  may	
  not	
  end	
  up	
  
where	
  you	
...
Infrastructure	
  
	
  
This	
  is	
  your	
  fundamental	
  strength.	
  
	
  
Infrastructure	
  
	
  
With	
  it,	
  you	
  have	
  all	
  the	
  tools	
  
to	
  take	
  on	
  any	
  challenge	
  
	
 ...
Sound	
  scary?	
  
	
  
It	
  is!	
  
What	
  we	
  do	
  in	
  L&D	
  is	
  hard.	
  
	
  
Stakeholders	
  have	
  high	
  expectaKons	
  
of	
  internal	
  L&...
There’s	
  a	
  constant	
  barrage	
  
	
  
Every	
  project	
  is	
  different	
  
	
  
No	
  other	
  business	
  funcKo...
You	
  will	
  fail	
  without:	
  
	
  	
  
solid	
  standards	
  
	
  
strong	
  infrastructure	
  
	
  
effecKve	
  outs...
Yo!	
  Outsource	
  providers!	
  
	
  
The	
  same	
  is	
  true.	
  
	
  
Without	
  standards,	
  infrastructure,	
  
a...
Sound	
  daunKng?	
  
	
  
It	
  is	
  not!	
  
Secrets	
  to	
  Success	
  -­‐	
  Standards?	
  
Documented	
  standards	
  
OrganizaKonal	
  commitment	
  
OrientaKon	
...
Secrets	
  to	
  Success	
  -­‐	
  Infrastructure?	
  
Implement	
  technology	
  to:	
  	
  
-­‐	
  support	
  developmen...
Secrets	
  to	
  Success	
  -­‐	
  Outsourcing?	
  
Adopt	
  the	
  Seven	
  AZributes	
  to:	
  
-­‐	
  select	
  your	
 ...
For	
  decades	
  we’ve	
  had	
  
too	
  much	
  of	
  this.	
  
We	
  need	
  more	
  
of	
  this!	
  
Find	
  out	
  more	
  at	
  
www.quantum7.com	
  
www.sevenaZributes.com	
  
Bermuda Triangle of Learning & Development
Upcoming SlideShare
Loading in …5
×

Bermuda Triangle of Learning & Development

600 views

Published on

For decades, dozens of planes and ships disappeared in the imaginary triangle formed by Miami, San Juan, and Bermuda. Why did it stop? Is it because of the improvements in equipment, instrumentation, or the accuracy of weather predictions? Perhaps it was a combination. In learning and development, for decades, thousands of projects have been lost. They failed to be completed on time, missed their objective or been cancelled completely, thus jeopardizing the company and business initiative sponsoring the project. How does this happen? What can stop it? In this session, we will examine the L&D Bermuda Triangle: standardization, infrastructure, and outsourcing. Your ability to excel in these categories will enable you to achieve great things. Failure in one or all of these categories spells doom for your organization.

The Bermuda Triangle of L&D focuses on the fundamentals of standardization—design, adoption, orientation, adherence—and the role that technology plays. Standardization must go beyond style guides and “boxes and arrows” to be effective. We will focus on infrastructure necessary to support L&D operations, from planning to development to delivery, including the role of the LMS and the emergence of the development management systems (DMS). The LMS supports the planning and delivery processes, while the DMS supports the day to day operations and development processes. We will focus on outsourcing, including vendor selection and alignment, and how to promote a successful RFP process and outsourcing campaign. If you are outsourcing one project, your entire portfolio, or merely tapping into external expertise, the process is ripe with hazards and success stories are increasingly rare. We will discuss the secrets to success of each and how the three can work together to produce transformation.

What we do in L&D is hard. The challenges are always vital to the organization and no two projects are the same. Extrapolate this across a global company, with hundreds of staff on hundreds of projects. The inability to control quality, consistency, and predictability sets everyone up for failure, from the CLO down to the teams themselves. The points of the L&D Bermuda Triangle hold the secret to creating a healthy organization that achieves success and can progress forward. The three points are also the three areas where organizations most often fail to achieve success. Standardization is hard. No one who needs it really wants it. Without the proper execution, then organization fails to adopt them. Infrastructure is fundamental, but the tools available only address the peripherals of day-to-day business. There has never been a tool to meet the wide range of needs. Outsourcing is valuable for campaigns both small and large, but only if it's done right. Otherwise you can encounter massive failures, embarrassments, and jeopardize the company’s ability to be successful. There are many stories of failure in our industry. We need more successes.

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

Bermuda Triangle of Learning & Development

  1. 1. The  Bermuda  Triangle   of  Learning  and  Development     Conceived  by:   William  V.  West   Quantum7  
  2. 2. For  centuries,  dozens  of   planes  and  ships  disappeared   within  an  imaginary  triangle   between  Miami,  Bermuda,   and  San  Juan  
  3. 3. Why  did  it  stop?  
  4. 4. Stronger  vehicles?   Improved  radar  accuracy?   Accurate  weather  predicKons?  
  5. 5. Maybe  a  combinaKon?  
  6. 6. What  about   the  Bermuda  Triangle   of  Learning  and  Development?  
  7. 7. For  decades,  thousands  of   training  projects  have  been  lost.     They  failed,  missed  their  mark,   were  cancelled  and/or  jeopardized     business  operaKons.  
  8. 8. Why?  
  9. 9. Let’s  call  it  the   Bermuda  Triangle   of  Learning  and  Development  
  10. 10. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure  
  11. 11. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   -­‐  The  L&D  industry  has  no  standards   -­‐  Everyone  must  design  their  own   -­‐  Most  organizaKons  don’t  
  12. 12. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   Not  all  outsourcers  are  great  –   Not  all  clients  are  prepared  –   Most  relaKonships  are  not  aligned  –  
  13. 13. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   -­‐  Visibility  is  fundamental  to  survival  -­‐   -­‐  The  business  of  L&D  is  complex  -­‐   -­‐  There  has  never  been  an  L&D  ERP  -­‐  
  14. 14. Lack  of   Standards   Failed   Outsourcing   Lack  of   Infrastructure   True  excellence  requires  all  three   in  balance,  tailored  to  your  environment  
  15. 15. Standards     What  other  business  funcKon   tolerates  randomness?  
  16. 16. Standards     Why  should  L&D  endure   unpredictability  and   unreliability?  
  17. 17. Outsourcing     It’s  not  a  bad  thing,  if  done  right     Everyone  needs  a  liZle  help   to  reach  their  goals  
  18. 18. Outsourcing     But  choose  the  wrong  partner   and  you  may  not  end  up   where  you  want  to  be.  
  19. 19. Infrastructure     This  is  your  fundamental  strength.    
  20. 20. Infrastructure     With  it,  you  have  all  the  tools   to  take  on  any  challenge     Without  it,  your  abiliKes  are   limited  by  your  tools.     (Ever  seen  a  Captain  sails  his  ship   with  a  spreadsheet?)    
  21. 21. Sound  scary?     It  is!  
  22. 22. What  we  do  in  L&D  is  hard.     Stakeholders  have  high  expectaKons   of  internal  L&D  teams.     Outsourcing  provider  have  to  meet   them  as  well,  and  make  a  profit!  
  23. 23. There’s  a  constant  barrage     Every  project  is  different     No  other  business  funcKon   is  as  complex  
  24. 24. You  will  fail  without:       solid  standards     strong  infrastructure     effecKve  outsourcing  
  25. 25. Yo!  Outsource  providers!     The  same  is  true.     Without  standards,  infrastructure,   and  an  ability  to  align  with  your  client,     You  will  also  fail.  
  26. 26. Sound  daunKng?     It  is  not!  
  27. 27. Secrets  to  Success  -­‐  Standards?   Documented  standards   OrganizaKonal  commitment   OrientaKon  for  all  staff   Compliance  by  all  teams  
  28. 28. Secrets  to  Success  -­‐  Infrastructure?   Implement  technology  to:     -­‐  support  development  (DMS)   -­‐  support  delivery  (LMS)   -­‐  support  portability  (LCMS)    IN  THAT  ORDER!  
  29. 29. Secrets  to  Success  -­‐  Outsourcing?   Adopt  the  Seven  AZributes  to:   -­‐  select  your  best  partner(s)   -­‐  align  your  relaKonship   -­‐  apply  best  pracKces  
  30. 30. For  decades  we’ve  had   too  much  of  this.  
  31. 31. We  need  more   of  this!  
  32. 32. Find  out  more  at   www.quantum7.com   www.sevenaZributes.com  

×