Be the first to like this
For decades, dozens of planes and ships disappeared in the imaginary triangle formed by Miami, San Juan, and Bermuda. Why did it stop? Is it because of the improvements in equipment, instrumentation, or the accuracy of weather predictions? Perhaps it was a combination. In learning and development, for decades, thousands of projects have been lost. They failed to be completed on time, missed their objective or been cancelled completely, thus jeopardizing the company and business initiative sponsoring the project. How does this happen? What can stop it? In this session, we will examine the L&D Bermuda Triangle: standardization, infrastructure, and outsourcing. Your ability to excel in these categories will enable you to achieve great things. Failure in one or all of these categories spells doom for your organization.
The Bermuda Triangle of L&D focuses on the fundamentals of standardization—design, adoption, orientation, adherence—and the role that technology plays. Standardization must go beyond style guides and “boxes and arrows” to be effective. We will focus on infrastructure necessary to support L&D operations, from planning to development to delivery, including the role of the LMS and the emergence of the development management systems (DMS). The LMS supports the planning and delivery processes, while the DMS supports the day to day operations and development processes. We will focus on outsourcing, including vendor selection and alignment, and how to promote a successful RFP process and outsourcing campaign. If you are outsourcing one project, your entire portfolio, or merely tapping into external expertise, the process is ripe with hazards and success stories are increasingly rare. We will discuss the secrets to success of each and how the three can work together to produce transformation.
What we do in L&D is hard. The challenges are always vital to the organization and no two projects are the same. Extrapolate this across a global company, with hundreds of staff on hundreds of projects. The inability to control quality, consistency, and predictability sets everyone up for failure, from the CLO down to the teams themselves. The points of the L&D Bermuda Triangle hold the secret to creating a healthy organization that achieves success and can progress forward. The three points are also the three areas where organizations most often fail to achieve success. Standardization is hard. No one who needs it really wants it. Without the proper execution, then organization fails to adopt them. Infrastructure is fundamental, but the tools available only address the peripherals of day-to-day business. There has never been a tool to meet the wide range of needs. Outsourcing is valuable for campaigns both small and large, but only if it's done right. Otherwise you can encounter massive failures, embarrassments, and jeopardize the company’s ability to be successful. There are many stories of failure in our industry. We need more successes.