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[WSO2Con Asia 2018] Evolve or Die: Privacy and the Future of Your Enterprise with CIAM

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This slide deck talks about the role of the CIAM strategy in digital transformation, key components of a successful CIAM strategy and how privacy concerns should address on CIAM strategy.

Learn more: https://wso2.com/library/conference/2018/08/wso2con-asia-2018-evolve-or-die-privacy-and-the-future-of-your-enterprise-with-ciam/

Published in: Technology
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[WSO2Con Asia 2018] Evolve or Die: Privacy and the Future of Your Enterprise with CIAM

  1. 1. Evolve or Die: Privacy and The Future of Your Enterprise With CIAM Director, WSO2 Sagara Gunathunga
  2. 2. The world we live in today
  3. 3. The world we live in today Transportation Leisure Healthcare
  4. 4. The world we live in today Source : https://www.bigfootcap.com/a-review-of-why-software-is-eating-the-world-how-have-the-companies-fared/
  5. 5. ● Sales increasingly based on real user reviews and ratings than traditional marketing ● Physical stores replaced with digital channels (web stores, mobile apps, IVR solutions) ● Fast consumer response time and convenience means connectivity (e.g. Facebook, Twitter, WhatsApp) Digitize Delivery Channels
  6. 6. Generic user experiences are no longer work, consumers now expect ○ A highly personalized experience ○ Control over preferences ○ Relativeness of content Personalized User Experience
  7. 7. What is the ‘key’ here ?
  8. 8. Knowing your customer is key!
  9. 9. CIAM at the center of digital transformation Personalized experience CIAM Connect with consumers Consumer data
  10. 10. Facebook scandal over Cambridge Analytica
  11. 11. Yahoo! exposed the personal information of more than 1 billion users which has already cost the company $350 million
  12. 12. Global Privacy Outlook D Data Protection Act PIPEDA Privacy Act of 1988 HIPAA, COPPA, CCPA, etc.. Information Technology Act Personal Information Protection Act Personal Data Protection Bill POPI
  13. 13. Privacy is a fundamental human right: GDPR
  14. 14. GDPR is a game changer!
  15. 15. Take back control of your personal information: CCPA
  16. 16. GDPR: Individual Rights 5 3 Comply with requests not to automate decision making using personal data Right to restrict processing6 7 8 Allow individual’s data to be stored but not processed. Provide transparency over how personal data is collected, stored, managed, protected, and processed Right to be informed1 Right to stop processing Provide copies of all stored data in a portable format Right to data portability Honor requests not to process an individual’s data for specific purposes Right to access2 Provide individual’s access to their data and explain how they-and any supplemental data-are used 4 Correct any personal data if incomplete or inaccurate Right to rectification Remove personal data on request when there is no compelling reason to keep it Right to be forgotten Reject automated decisions
  17. 17. Future-proof Privacy Guideline
  18. 18. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  19. 19. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  20. 20. ● Let customers to control their personal data ■ Right to access ■ Right to be forgotten ■ Right to data portability ■ Right to restrict data processing ● Keep up to date Customer Controlled Personal Data
  21. 21. ● Review user profiles ● Alteration of user profiles ● Deletion of user profiles ● Keep user profile up-to-date ● Support user profile portability CIAM Feature : Self-service User Portal
  22. 22. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  23. 23. ● Provide very clear privacy policy ● Get the consent for personal data processing ● Provide full consent lifecycle management capabilities ○ Review already given consent ○ Ability to revoke already given consent Transparency, Fairness and Lawfulness
  24. 24. CIAM Feature : Consent Lifecycle Management Welcome Sagara
  25. 25. CIAM Feature :Selfcare Portal to Manage Given Consents ● Review, modify and revoke consent
  26. 26. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  27. 27. ● Collect & store only required amount of personal data ● Define a clear data retention policy ● If possible pseudonymiz personal data ● Regional data localization Data Minimization and Storage Limitation
  28. 28. CIAM Feature :Application Specific Claim Management Name : sagara Email : sagara@wso2.co m ID : 225 Org : WSO2 Name : Sagara Mobile : 0716996791
  29. 29. CIAM Feature :Multi-region Deployment
  30. 30. Key Privacy Considerations for CIAM Customer Controlled Personal Data Transparency, Fairness and Lawfulness Data Minimization and Storage Limitation Accuracy, Confidentiality and Accountability
  31. 31. ● Prevent unauthorized or unlawful processing ● Prevent accidental loss, destruction or damage ● Adequate measures to prevent data breaches ○ Inform about the breaches without delay ● Organization culture of accountability Accuracy, Integrity, Confidentiality and Accountability
  32. 32. CIAM Feature : Multi-factor Authentication Welcome Ishara STEP 1 STEP 2
  33. 33. CIAM Feature : Analytics, Alerts & Audit-trail
  34. 34. ● Digital transformation is critical for business survival ● CIAM plays an integral part in digital transformation ● Privacy is a competitive differentiator in CIAM ● The right CIAM solution should address ○ Privacy by design ○ Privacy by default ● The right CIAM solution can provide future-proof privacy practices. Conclusion
  35. 35. THANK YOU wso2.com

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