Schwartz d. encyclopedia of knowledge management

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Schwartz d. encyclopedia of knowledge management

  1. 1. Encyclopedia of Knowledge Management David G. Schwartz Bar-Ilan University, Israel Hershey • London • Melbourne • Singapore IDEA GROUP REFERENCE
  2. 2. Acquisitions Editor: RenéeDavies Development Editor: Kristin Roth SeniorManagingEditor: Amanda Appicello ManagingEditor: JenniferNeidig Copy Editors: Maria Boyer, Amanda O’Brien and Shanelle Ramelb Typesetters: Diane Huskinson, Sara Reed and Larissa Zearfoss Support Staff: Michelle Potter CoverDesign: Lisa Tosheff Printed at: Yurchak Printing Inc. Published in the United States of America by Idea Group Reference (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:cust@idea-group.com Web site: http://www.idea-group-ref.com and in the United Kingdom by Idea Group Reference (an imprint of Idea Group Inc.) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 3313 Web site: http://www.eurospan.co.uk Copyright © 2006 by Idea Group Inc. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Encyclopedia of knowledge management / David Schwartz, Editor. p. cm. Summary: "This encyclopedia is a research reference work documenting the past, present, and possible future directions of knowledge management"--Provided by publisher. Includes bibliographical references and index. ISBN 1-59140-573-4 (hc) -- ISBN 1-59140-574-2 (ebook) 1. Knowledge management. 2. Information resources management. 3. Information networks--Management. 4. Organizational learning. I. Schwartz, David G. HD30.2.E53 2006 658.4'038--dc22 2005013818 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this encyclopedia is new, previously-unpublished material. Each article is assigned to at least 2-3 expert reviewers and is subject to a blind, peer review by these reviewers. The views expressed in this encyclopedia are those of the authors, but not necessarily of the publisher.
  3. 3. Editorial Advisory Board Mark Ackerman, University of Michigan, USA Monica Divitini, Norwegian Institute of Science and Technology, Norway Robert Galliers, Bentley College, USA and London School of Economics, UK Dan Holtshouse, Xerox Corporation, USA Murray Jennex, San Diego State University, USA William R. King, University of Pittsburgh, USA Dorothy Leidner, Baylor University, USA Pat Molholt, Columbia University, USA Sue Newell, University of London Royal Holloway, UK and Bentley College, USA Laurence Prusak, Babson College, USA Dave Snowden, The Cynefin Centre, UK Leon Sterling, University of Melbourne, Australia Dov Te’eni, Tel-Aviv University, Israel Fons Wijnhoven, University of Twente, The Netherlands
  4. 4. List of Contributors Aarons, Jeremy / Monash University, Australia ...................................................................................................... 166 Al-Ahmadi,MohammadSaad/OklahomaStateUniversity,USA ..................................................................... 523,787 Ali, Irena / Department of Defence, Australia........................................................................................................... 561 Amjad, Urooj / London School of Economics and Political Science, UK ......................................................... 403,855 Andreu, Rafael / IESE Business School, University of Nevarra, Spain.................................................................... 173 Angehrn, Albert / Centre for Advanced Learning Technologies (CALT), INSEAD, France ....................................58 Ariely, Gil / University of Westminster, UK and Interdisciplinary Center Herzliya, Israel ............................. 281,713 Atkinson, Barry E. / Monash University, Australia ................................................................................................... 17 Badia, Antonio / University of Louisville, USA ......................................................................................................... 289 Barnard,Yvonne/EURISCOInternational,France ................................................................................................ 389 BaronideCarvalho,Rodrigo/FUMECUniversity,Brazil ....................................................................................... 410 Becerra-Fernandez, Irma / Florida International University, USA......................................................................... 230 Berends, Hans / Eindhoven University of Technology, The Netherlands ................................................................ 352 Berztiss, Alfs T. / University of Pittsburgh, USA ................................................................................................24,892 Boersma, Kees / Vrije Universiteit Amsterdam, The Netherlands ............................................................................ 305 Bolisani, Ettore / University of Padova, Italy ........................................................................................................... 360 Bonifacio, Matteo / University of Trento, Italy .......................................................................................................... 122 Bouquet, Paolo / University of Trento, Italy .............................................................................................................. 122 Boy, Guy / EURISCO International, France ............................................................................................................. 389 Buchholz, William / Bentley College, USA .............................................................................................................. 694 Burkhard, Remo A. / University of St. Gallen, Switzerland ..................................................................................... 551 Burstein, Frada / Monash University, Australia .................................................................................................17,840 Butler, Tom / University College Cork, Ireland ................................................................................................... 1,884 Cepeda-Carrión,Gabriel /UniversityofSeville,Spain .............................................................................................. 34 Clarke, Steve / The University of Hull, UK ................................................................................................................. 30 Coakes, Elayne / University of Westminster, UK ......................................................................................................... 30 Colucci, Simona / Politecnico di Bari, Italy ............................................................................................................. 105 Connell, N.A.D. / University of Southampton, UK ............................................................................................. 721,870 Corral, Karen L. / Arizona State University, USA .................................................................................................... 130 Cristani, Matteo / University of Verona, Italy........................................................................................................... 137 Croasdell, David / University of Nevada, Reno, USA ........................................................................................244, 876 Cuel, Roberta / University of Verona, Italy ........................................................................................................ 122,137 Davenport, Daniel L. / University of Kentucky Chandler Medical Center, USA .............................................. 451,809 Dekker, David J. / Radboud University Nijmegen, The Netherlands....................................................................... 818 Derballa, Volker / University of Augsburg, Germany........................................................................................ 645,651 Di Biagi, Matteo / University of Padova, Italy .......................................................................................................... 360 Di Noia, Tommaso / Politecnico di Bari, Italy .......................................................................................................... 105 Di Sciascio, Eugenio / Politecnico di Bari, Italy ...................................................................................................... 105 Dieng-Kuntz, Rose / INRIA, ACACIA Project, France ................................................................................................67 Dingsøyr, Torgeir / SINTEF Information and Communication Technology, Norway............................................ 757 Disterer, Georg / Hannover University of Applied Sciences and Arts, Germany.................................................... 381 Donini, Francesco M. / Universitá della Tuscia, Italy .............................................................................................. 105
  5. 5. Dori, Dov / Technion, Israel Institute of Technology, Israel and Massachusetts Institute of Technology, USA........................................................................................................ 683 Ein-Dor, Phillip / Tel-Aviv University, Israel ............................................................................................................ 848 Ekbia, Hamid R. / University of Redlands, USA ........................................................................................................ 237 Eppler, Martin J. / University of Lugano, Switzerland ......................................................................................317,551 Farmer, William M. / McMaster University, Canada .............................................................................................. 599 Ferri, Fernando / Instituto di Ricerche sulla Popolazione e le Politiche Sociali - CNR, Italy .............................. 802 Fink, Dieter / Edith Cowan University, Australia .................................................................................................... 381 Fong, Patrick S.W. / The Hong Kong Polytechnic University, Hong Kong ............................................................ 665 Fortier, Jean-Yves / University of Picardie Jules Verne, France ............................................................................. 741 Freeze, Ronald / Arizona State University, USA ....................................................................................................... 605 Fuller, Christie M. / Oklahoma State University, USA ............................................................................................ 188 Ganguly, Auroop R. / Oak Ridge National Laboratory, USA.....................................................................................81 Gillman, Daniel W. / Bureau of Labor Statistics, USA ............................................................................................... 97 Goldsmith,RonaldE./ FloridaStateUniversity,USA.............................................................................................. 311 Grant, J. / Towson University, USA ........................................................................................................................... 583 Grifoni, Patrizia / Instituto di Ricerche sulla Popolazione e le Politiche Sociali - CNR, Italy ............................. 802 Gupta, Amar / University of Arizona, Tucson, USA .................................................................................................... 81 Hädrich,Thomas/Martin-Luther-UniversityHalle-Wittenberg,Germany ......................................................251,442 Hall, Dianne / Auburn University, USA ..................................................................................................................... 244 Hara, Noriko / Indiana University, USA ................................................................................................................... 237 Heavin, Ciara / National University of Ireland, Cork, Ireland ................................................................................ 621 Hemmje,Matthias/FernUniversitätHagen,Germany ............................................................................................ 344 Hendriks, Paul H.J. / Radboud University Nijmegen, The Netherlands ................................................... 657,749,818 Hofer, Franz / Graz University of Technology, Austria ............................................................................................ 544 Holsapple, Clyde W. / University of Kentucky, USA .......................................................................... 397, 419,451,809 Hsu, HY Sonya / Southern Illinois University, USA...........................................................................................274,826 Imberman, Susan / City University of New York, USA ............................................................................................. 197 Jacobson,CarolynMcKinnell/MarymountUniversity,USA .................................................................................. 507 Jasimuddin, Sajjad M./ University of Southampton, UK ......................................................................................... 870 Jennex, Murray E. / San Diego State University, USA ......................................................................................429,436 Jones, Kiku / University of Tulsa, USA ..................................................................................................................... 419 Joshi, K.D. / Washington State University, USA ....................................................................................................... 397 Kai-Uwe Brock, Jürgen / University of Strathclyde, UK .......................................................................................... 635 Kamthan, Pankaj / Concordia University, Canada.................................................................................................. 478 Kankanhalli, Atreyi / National University of Singapore, Singapore ...................................................................... 459 Kao, Anne / Boeing Phantom Works, USA ................................................................................................................ 115 Kassel, Gilles / University of Picardie Jules Verne, France .................................................................................... 741 Khan, Shiraj / University of South Florida (USF), USA ............................................................................................81 King, William R. / University of Pittsburgh, USA ............................................................................................. 493,538 Kingma, Sytze / Vrije Universiteit Amsterdam, The Netherlands............................................................................. 305 Klein, Jonathan H. / University of Southampton, UK ............................................................................................... 870 Kraaijenbrink, Jeroen / University of Twente, The Netherlands ............................................................................. 180 Kulkarni, Uday / Arizona State University, USA ...................................................................................................... 605 LaBrie, Ryan C. / Seattle Pacific University, USA ................................................................................................... 130 Land, Frank / London School of Economics and Political Science, UK ..........................................................403,855 Leal, Antonio / University of Seville, Spain .............................................................................................................. 614 Levitt,RaymondE./StanfordUniversity,USA............................................................................................................ 51 Lindsey, Keith L. / Trinity University, USA ............................................................................................................... 499 Linger, Henry / Monash University, Australia ......................................................................................................... 840 Loebbecke, Claudia / Department of Media Management, University of Cologne, Germany ................................... 58 Ma, Z.M. / Northeastern University, China .............................................................................................................. 161 Maier, Ronald/ Martin-Luther-University Halle-Wittenberg, Germany ...........................................................251,442 Maule, R. William / Naval Postgraduate School, USA ............................................................................................ 627
  6. 6. Metaxiotis, Kostas / National Technical University of Athens, Greece ................................................................... 204 Minker, J. / University of Maryland at College Park, USA..................................................................................... 583 Mongiello, Marina / Politecnico di Bari, Italy ......................................................................................................... 105 Munkvold, Glenn / Norwegian University of Science and Technology, Norway..................................................... 762 Murphy, Ciaran / University College Cork, Ireland ................................................................................................ 884 Mykytyn Jr., Peter P. / Southern Illinois University, USA ....................................................................................... 274 Natarajan, Rajesh / Indian Institute of Management Lucknow (IIML), India ......................................................... 297 Nelson, Reed E. / Southern Illinois University, USA................................................................................................. 826 Neville, Karen / National University of Ireland, Cork, Ireland ............................................................................... 621 Newell, Sue / Bentley College, USA .......................................................................................................................... 862 Niederée, Claudia / Fraunhofer Institut für Integrierte Publikations-und Informationssysteme, Germany ........... 344 Nissen, Mark E. / Naval Postgraduate School, USA .................................................................................................51 Nitse, Philip S. / Idaho State University, USA ............................................................................................................44 Nolas, Sevasti-Melissa / London School of Economics and Political Science, UK ......................................... 403,855 Oshri, Ilan / Erasmus University Rotterdam, The Netherlands................................................................................ 487 Pachet, François / Sony CSL - Paris, France ............................................................................................................ 672 Padmanabhan,G./GETransportationSystems,USA ............................................................................................... 795 Pai, Hsueh-Ieng / Concordia University, Canada .................................................................................................... 478 Paquette, Scott / University of Toronto, Canada ........................................................................................................90 Parker, Kevin R. / Idaho State University, USA ......................................................................................................... 44 Pascoe, Celina / University of Canberra, Australia.................................................................................................. 561 Paukert, Marco / Fraunhofer Institut für Integrierte Publikations-und Informationssysteme, Germany .............. 344 Pillai, Kishore Gopalakrishna / Florida State University, USA ............................................................................. 311 Poteet, Stephen R. / Boeing Phantom Works, USA ................................................................................................... 115 Pousttchi, Key / University of Augsburg, Germany ........................................................................................... 645,651 Prat, Nicolas / ESSEC Business School, France ...................................................................................................... 211 Quach, Lesley / Boeing Phantom Works, USA ......................................................................................................... 115 Rao, H. Raghav / University at Buffalo, USA ............................................................................................................. 795 Real, Juan C. / Pablo de Olavide University, Spain ................................................................................................. 614 Reychav, Iris / Bar-Ilan University, Israel ................................................................................................................ 221 Ribière, Vincent M. / New York Institute of Technology, USA ................................................................................. 336 Roldan, Jose L. / University of Seville, Spain ........................................................................................................... 614 Román, Juan A. / National Aeronautics and Space Administration (NASA), USA ................................................ 336 Rosen, Peter A. / University of Evansville, USA ................................................................................................ 523,787 Roussos, George / University of London, UK ........................................................................................................... 569 Sabherwal, Rajiv / University of Missouri at St. Louis, USA .................................................................................... 230 Sacco, Giovanni M. / Università di Torino, Italy ....................................................................................................... 145 Saunders, Chad / University of Calgary, Canada .................................................................................................... 515 Scarso, Enrico / University of Padova, Italy............................................................................................................. 360 Schwartz,DavidG./Bar-IlanUniversity,Israel .......................................................................................... 10,259,728 Shariq, Syed Z. / Stanford University, USA ............................................................................................................... 833 Shaw, Duncan / Aston University, UK ....................................................................................................................... 591 Shekar, B. / Indian Institute of Management Bangalore (IIMB), India .................................................................. 297 Sieber, Sandra / IESE Business School University of Nevarra, Spain ..................................................................... 173 Sivakumar, Shyamala C. / Saint Mary’s University, Canada .................................................................................. 152 Snowden,Dave / The Cynefin Centre, UK .................................................................................................................. 678 Sousa, Célio A.A. / Radboud University Nijmegen, The Netherlands ...................................................................... 657 St. Louis, Robert D. / Arizona State University, USA ............................................................................................... 130 Sterling, Leon / University of Melbourne, Australia ................................................................................................ 368 Tan, Bernard C.Y. / National University of Singapore, Singapore ......................................................................... 459 Tansel, Abdullah Uz / Bilkent University, Turkey..................................................................................................... 197 Tauber, Doron /Bar-Ilan University, Israel .............................................................................................................. 259 Tavares Ferreira, Marta Araújo / Federal University of Minas Gerais (UFMG), Brazil ........................................ 410 Te’eni, Dov / Tel-Aviv University, Israel.................................................................................................................... 734
  7. 7. Thanning Vendelø, Morten / Copenhagen Business School, Denmark ................................................................... 833 Tsekouras, George / University of Brighton, UK ..................................................................................................... 569 Upadhyaya,S./UniversityatBuffalo,USA ............................................................................................................... 795 van der Bij, Hans / Eindhoven University of Technology, The Netherlands ............................................................ 352 Vat, Kam Hou / University of Macau, Macau ........................................................................................................... 530 Wang, Huaiqing / City University of Hong Kong, Hong Kong ................................................................................ 267 Wang, Y. Ken / Washington State University, USA .................................................................................................. 876 Warne, Leoni / Department of Defence, Australia.................................................................................................... 561 Weggeman, Mathieu / Eindhoven University of Technology, The Netherlands ...................................................... 352 Wei, Kwok-Kee / City University of Hong Kong, Hong Kong.................................................................................. 459 Weisberg, Jacob / Bar-Ilan University, Israel .......................................................................................................... 221 Wickramasinghe, Nilmini / Illinois Institute of Technology, USA .......................................................................... 326 Wijnhoven, Fons / University of Twente, The Netherlands ................................................................................180,703 Wilson, Rick L. / Oklahoma State University, USA .................................................................................. 188,523,787 Woods, Steven / Boeing Phantom Works, USA ......................................................................................................... 115 Xu, Dongming / University of Queensland, Australia .............................................................................................. 267 Yaniv,Eyal/Bar-IlanUniversity,Israel .................................................................................................................... 728 Zarri, Gian Piero / University of Paris IV/Sorbonne, France ................................................................... 467,769,780 Zeleznikow, John / Victoria University, Australia ................................................................................................... 578 Zhou, Yu Josephine / International University of Applied Science, Bad Honnef-Bonn., Germany ........................ 635 Zyngier, Suzanne / Monash University, Australia ................................................................................................... 373
  8. 8. Contents Anti-Foundational Knowledge Management / Tom Butler ............................................................................................ 1 Aristotelian View of Knowledge Management / David G. Schwartz.............................................................................. 10 Biological and Information Systems Approaches / Barry E. Atkinson and Frada Burstein ......................................... 17 Capability Maturity / Alfs T. Berztiss ............................................................................................................................... 24 Communities of Practice / Elayne Coakes and Steve Clarke ......................................................................................... 30 Competitive Advantage of Knowledge Management / Gabriel Cepeda-Carrión ......................................................... 34 Competitive Intelligence Gathering / Kevin R. Parker and Philip S. Nitse .................................................................... 44 Computational Experimentation / Mark E. Nissen and Raymond E. Levitt .................................................................... 51 Coopetition / Claudia Loebbecke and Albert Angehrn ................................................................................................. 58 Corporate Semantic Webs / Rose Dieng-Kuntz .............................................................................................................. 67 Creating Knowledge for Business Decision Making / Shiraj Khan, Auroop R. Ganguly, and Amar Gupta ................ 81 Customer Knowledge Management / Scott Paquette ..................................................................................................... 90 Data Semantics / Daniel W. Gillman ............................................................................................................................... 97 Description Logic-Based Resource Retrieval / Simona Colucci, Tommaso Di Noia, Eugenio Di Sciascio, Francesco M. Donini, and Marina Mongiello .......................................................................................................... 105 Dissemination in Portals / Steven Woods, Stephen R. Poteet, Anne Kao, and Lesley Quach........................................ 115 Distributed Knowledge Management / Roberta Cuel, Paolo Bouquet, and Matteo Bonifacio .................................... 122 Document Search Practices / Karen L. Corral, Ryan C. LaBrie, and Robert D. St. Louis ............................................ 130 Domain Ontologies / Matteo Cristani and Roberta Cuel .............................................................................................. 137 Dynamic Taxonomies / Giovanni M. Sacco .................................................................................................................... 145
  9. 9. Table of Contents E-Learning for Knowledge Dissemination / Shyamala C. Sivakumar ............................................................................ 152 Engineering Design Knowledge Management / Z.M. Ma ............................................................................................... 161 Epistemology and Knowledge Management / Jeremy Aarons ....................................................................................... 166 External and Internal Knowledge in Organizations / Rafael Andreu and Sandra Sieber ............................................... 173 External Knowledge Integration / Jeroen Kraaijenbrink and Fons Wijnhoven ............................................................. 180 Extracting Knowledge from Neural Networks / Christie M. Fuller and Rick L. Wilson ................................................. 188 Frequent Itemset Mining and Association Rules / Susan Imberman and Abdullah Uz Tansel..................................... 197 Healthcare Knowledge Management / Kostas Metaxiotis.............................................................................................. 204 Hierarchical Model for Knowledge Management, A / Nicolas Prat............................................................................... 211 Human Capital in Knowledge Creation, Management and Utilization / Iris Reychav and Jacob Weisberg................... 221 ICT and Knowledge Management Systems / Irma Becerra-Fernandez and Rajiv Sabherwal ..................................... 230 Incentive Structures in Knowledge Management / Hamid R. Ekbia and Noriko Hara ................................................ 237 Inquiring Organizations / Dianne Hall and David Croasdell ........................................................................................ 244 Integrated Modeling / Thomas Hädrich and Ronald Maier .......................................................................................... 251 Integrating Knowledge Management with the Systems Analysis Process / Doron Tauber and David G. Schwartz ...................................................................................................................................................... 259 Integration of Knowledge Management and E-Learning / Dongming Xu and Huaiqing Wang .................................... 267 Intellectual Capital / HY Sonya Hsu and Peter P. Mykytyn Jr. ....................................................................................... 274 Intellectual Capital and Knowledge Management / Gil Ariely ....................................................................................... 281 Intelligence and Counterterrorism Tasks / Antonio Badia ............................................................................................. 289 Interesting Knowledge Patterns in Databases / Rajesh Natarajan and B. Shekar ........................................................ 297 Intranet and Organizational Learning / Kees Boersma and Sytze Kingma ..................................................................... 305 Knowledge Calibration / Ronald E. Goldsmith and Kishore Gopalakrishna Pillai ..................................................... 311 Knowledge Communication / Martin J. Eppler .............................................................................................................. 317 Knowledge Creation / Nilmini Wickramasinghe ............................................................................................................ 326 Knowledge Flow / Vincent M. Ribière and Juan A. Román ........................................................................................... 336 Knowledge in Innovation Processes / Marco Paukert, Claudia Niederée, and Matthias Hemmje.............................. 344 Knowledge Integration / Hans Berends, Hans van der Bij, and Mathieu Weggeman ................................................... 352
  10. 10. Table of Contents Knowledge Intermediation / Enrico Scarso, Ettore Bolisani, and Matteo Di Biagi ..................................................... 360 Knowledge Management Agents / Leon Sterling .......................................................................................................... 368 Knowledge Management Governance / Suzanne Zyngier....................