The $ales tool that never fails


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The sales process does not end when you 'close.' Client retention is the art of creating life long customers. Salesmanship is the ability to WOW your clients to keep them excited to return. Salesmanship is professionalism, organization, communication, problem solving, and leadership!

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The $ales tool that never fails

  1. 1. The $ales Tool that NEVER Fails<br />The Essence of Salesmanship<br />Brought to you by<br />The ANROMA Group © <br /><br />Developmentandtraining.Co<br />
  2. 2. PROVEN FACTSStatistics can be boring, but Success is delightful.<br />Acquiring NEW customers costs 5 times more than retaining a current customer.<br />Probability of selling MORE to an existing customer is 60-70%.<br />5% increase in client retention will increase profits by 25-125%.<br /><br />
  3. 3. CLIENT RETENTION<br />is the Sales Tool that NEVER Fails.<br /><br />
  4. 4. MORE PROVEN FACTS<br />The sales process does not end once a “deal” is closed.<br />It takes more than a great product to make a company successful.<br />Your employees interact with your most precious assets, YOUR CUSTOMERS.<br />Successful companies have a high level of salesmanship.<br /><br />
  5. 5. $alesmanship?<br /><br />
  6. 6. Attributes of $alesmanship<br />Attitude<br />Professionalism<br />Organization<br />Communication Skills<br />Problem Solving Methods<br />Leadership<br />All at a WOW Level.<br /><br />
  7. 7. WOW Culture<br />is the Essence<br />$alesmanship<br /><br />
  8. 8. $alesmanshipTranslated by Your Customer<br />Your client DOES NOT see a ‘sales’ person.<br />Your client sees an extremely helpful employee.<br />Your client then feels:<br />Valued<br />Informed<br />Happy to Spend<br />Happy to Refer<br />Happy to Take Your Employee’s Suggestions<br />Happy to Return<br /><br />
  9. 9. WOW Culture<br />doesn’t just happen…It’s PLANNED<br /><br />
  10. 10. 68% of your clients leave because they were not WOW’d<br /><br />
  11. 11. Don’t Scramble, Fret, or Worry.<br />$alesmanshipis just a step away.<br />We would never bring up a problem. Without presenting the solution.<br /><br />
  12. 12. 5 Stages to our Core Curriculum<br />Resulting in Your WOW Culture<br />The Business Environment<br />Attitude<br />Business Etiquette<br />Professionalism <br />Managing Your Day<br />Time Management<br />Stress Management<br />Organization<br />Communication is Key<br />Interoffice Communicating<br />Customer Services<br />Dealing with Difficult Issues<br />Feedback (Giving and Receiving)<br /><ul><li>Thinking it Through
  13. 13. Problem Solving
  14. 14. Thinking Outside the Box
  15. 15. Decision Making
  16. 16. Preventing Fires
  17. 17. Leading for Success
  18. 18. Innovation
  19. 19. Opportunity
  20. 20. Setting an Example
  21. 21. Continuous Self Development</li></ul>The ANROMA Way © Salesmanship Training<br /><br />
  22. 22. "Implementing WOW Culture has caused our company's sales, referrals, & repeat clients to soar! This is the structural infrastructure of salesmanship." - Client Since 2009 <br /><br />
  23. 23. Contact Us for an Introduction & FREE Consultation<br /> The ANROMA Client Advocate Team<br /><ul><li>
  24. 24. 317-4-ANROMA (317-426-7668)
  25. 25. 888-436-7948</li></ul>Monday-Friday 9-5pm PST<br />Connect with us!<br />
  26. 26. We would be honored to be your training partner.<br />Thank you for your time.<br />- The ANROMA Group Customer Advocate Team<br /><br />