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You have only one boss and every person from the president of the largest corporation to the shoeshine boy has the same - he is simply the customer.
I want to tell you a little story that could make a wonderful difference in your life. You may already know about everything I'm going to tell you. If you do, you're a remarkable person, and according to the latest statistics you belong to the top 5% of all the working people in the world. You're to be congratulated. If you don't know about the things I'm going to say, you've been holding yourself back, not only on the job but you're also missing a big percentage of the greatest joy in life. I want to talk about your boss and your relationship with him. How you handle this relationship will determine your success or failure. It will determine how much money you make or do not make, and it will determine whether you're a happy person or an unhappy person.
So let's talk about you and your boss. Who is your boss? You have only one and every working person, from the president of the largest corporation to the shoeshine boy, has the same boss. He is simply the customer. There never has been, there is not now, and there never will be any boss but the customer. He is the one boss you must please. Everything you own he has paid for. He buys your home, your cars, your clothes. He pays for your vacations and puts your children through school. He pays your doctor bills and writes every paycheck you will ever receive. He will give you every promotion you will ever obtain during your lifetime, and he will discharge you if you displease him.
Sometimes, particularly these days of seemingly complex economics and big business, we lose sight of just what business is. It all started back during the most primitive times. A man, in order to fend for himself and his family, had to provide his own food and his own shelter. He had to do his own fighting and fashion his own rough clothes and crude weapons for hunting and materials for fishing. Later he had to manufacture his own farming implements. In short, each person had to personally take care of every department of his or her life.