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Millennials as Supervisors:
Strategies for Success
Jennifer H. Selke, Ph.D.
@jennselke

#GenYWorker
workstrengths.com

Rep...
About Me: Millennial Expert

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights...
Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights reserved.
About Me: Gallup Certified
Strengths Coach

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, ...
Keeping Millennials
Engaged

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights...
Fighting Stereotypes
Entitled
Narcissistic
Needy
Lazy
Job Hoppers

Reprinted or used with the permission of Gallup Inc.
Co...
Work: The Old Way
Looking-up to find out information
Rules, regulations, and policies
Authority
Hierarchy

Reprinted or us...
The New Way
Consensus building
Ideas from anyone
Empowering
Think Differently
Individualize
Reprinted or used with the per...
By 2020, 46 of all employees in U.S. will be
in the Millennial Generation.
Reprinted or used with the permission of Gallup...
Generation Y / Millennials
(1980 - 2000)

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, In...
Millennial
Supervisors
Confident
Make an Impact
Learner
Driven to Innovate
Tech-Connected

Reprinted or used with the perm...
The Cost of Turnover
30-50% of the annual salary of
entry-level employees
150% of middle level employees
up to 400% for sp...
Over 25% expect to have 6
or more employers in their career
Get the most out of them for as long as they stay

Reprinted o...
Managing them to Leave

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights rese...
45 Strategies for Success
as a Millennial
Supervisors

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Copyright © 20...
Actually I have

7
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Copyright © 2013 Gallup, Inc. All rights reserved.
1

Age
Diversity

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Copyright © 2013 Gallup, Inc. All rights reserved.
Generations
The Greatest Generation (1901-1928)
The Silent Generation (1928 - 1945)
The Baby Boomers (1946 - 1964)
Generat...
The Silent Generation
(1928 – 1945)

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. Al...
The Silent Generation

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Copyright © 2013 Gallup, Inc. All rights reser...
The Baby Boomers
(1946 – 1964)

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Copyright © 2013 Gallup, Inc. All rig...
Baby Boomers

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Copyright © 2013 Gallup, Inc. All rights reserved.
Baby Boomers
Pension
Individual
Hierarchical
Apprentice
Structured Work
Reprinted or used with the permission of Gallup In...
“Each generation
imagines itself to be
more intelligent than the
one that went before it,
and wiser than the one
that come...
Generation X
(1965 - 1980)
Lost Generation

Cynical

Under Socialized

Slackers

Latch Key Kids 
Reprinted or used with th...
Generation X
Generation X
Value Ideas
Degrees
Better Offers
Move up
Reprinted or used with the permission of Gallup Inc.
C...
Diversity Training

Cross Generational Work Teams
Training: “Generation Shock”
Reprinted or used with the permission of Ga...
“The Ys told us they were so happy to
learn why the baby boomers were so
conservative and why Gen X didn’t want
to share i...
Learner-centric
Education Oriented
Desires Feedback
Wants to Grow

Reprinted or used with the permission of Gallup Inc.
Co...
2
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Copyright © 2013 Gallup, Inc. All rights reserved.

Growth and
Deve...
#lifeskills
training

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Copyright © 2013 Gallup, Inc. All rights reserv...
360 degree
feedback

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Copyright © 2013 Gallup, Inc. All rights reserve...
3
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Copyright © 2013 Gallup, Inc. All rights reserved.

Engagement
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Copyright © 2013 Gallup, Inc. All rights reserved.
4
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Copyright © 2013 Gallup, Inc. All rights reserved.

Strengths Based...
PEOPLE WHO FOCUS ON USING THEIR
STRENGTHS MAXIMIZE THEIR POTENTIAL

People who learn to use their strengths every
day have...
PEOPLE WHO FOCUS ON USING THEIR
STRENGTHS …
are three TIMES as likely to report
having an excellent quality of life

are s...
PEOPLE WORKING IN THE STRENGTHS ZONE …
n 

look forward to going to work

n 

have more positive than negative interacti...
5

Finding a
coach
at work
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Copyright © 2013 Gallup, Inc. All rights r...
goal oriented
immediate
impact

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rig...
Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights reserved.
Challenge
Norms
Equality not
Heirichy

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Copyright © 2013 Gallup, Inc. ...
Tech Savvy | Fast Pace | Connected

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Copyright © 2013 Gallup, Inc. All...
6
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Copyright © 2013 Gallup, Inc. All rights reserved.

Communication
S...
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Copyright © 2013 Gallup, Inc. All rights reserved.
Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights reserved.
Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights reserved.
Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights reserved.
Adaptable
Positive
Playful

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights ...
Love Working as a Team

Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights rese...
7
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Copyright © 2013 Gallup, Inc. All rights reserved.

After-hours Wor...
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Copyright © 2013 Gallup, Inc. All rights reserved.
The Challenge

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Copyright © 2013 Gallup, Inc. All rights reserved.
The Cost of Turnover
30-50% of the annual salary of
entry-level employees
150% of middle level employees
up to 400% for sp...
Reprinted or used with the permission of Gallup Inc.
Copyright © 2013 Gallup, Inc. All rights reserved.
"To love what you do
and feel that it matters
-- how could anything
be more fun?”
~Katharine Graham
Reprinted or used with...
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Millennials As Supervisors: Strategies for Success SXSW 2014

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The Millennial generation, born between 1980-2000, is moving into manager and leadership positions rapidly with a desire to excel. They have a workplace style that is vastly different than their predecessors. Raised in a praise-based culture, college-bound since kindergarten, Millennials have been protected from failure by over-engaged parents. They have not bought into ‘climbing the corporate ladder and paying their dues’ and instead value equality over hierarchy. Millennials seek flexible schedules as well as time for personal pursuits yet they expect to make an impact immediately. They are comfortable challenging authority and the status quo and bring these values into leadership and management roles. They perform best when using their strengths; learn how focusing on strengths makes transitions into leadership and supervisory roles more successful. Understand what types of training and mentorship this generation of leaders needs to be more productive and engaged in their work. #sxsw #GenYWorker

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Millennials As Supervisors: Strategies for Success SXSW 2014

  1. 1. Millennials as Supervisors: Strategies for Success Jennifer H. Selke, Ph.D. @jennselke #GenYWorker workstrengths.com Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  2. 2. About Me: Millennial Expert Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  3. 3. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  4. 4. About Me: Gallup Certified Strengths Coach Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  5. 5. Keeping Millennials Engaged Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  6. 6. Fighting Stereotypes Entitled Narcissistic Needy Lazy Job Hoppers Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  7. 7. Work: The Old Way Looking-up to find out information Rules, regulations, and policies Authority Hierarchy Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  8. 8. The New Way Consensus building Ideas from anyone Empowering Think Differently Individualize Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  9. 9. By 2020, 46 of all employees in U.S. will be in the Millennial Generation. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  10. 10. Generation Y / Millennials (1980 - 2000) Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  11. 11. Millennial Supervisors Confident Make an Impact Learner Driven to Innovate Tech-Connected Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  12. 12. The Cost of Turnover 30-50% of the annual salary of entry-level employees 150% of middle level employees up to 400% for specialized, high level employees Society for Human Resource Management Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  13. 13. Over 25% expect to have 6 or more employers in their career Get the most out of them for as long as they stay Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  14. 14. Managing them to Leave Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  15. 15. 45 Strategies for Success as a Millennial Supervisors Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  16. 16. Actually I have 7 Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  17. 17. 1 Age Diversity Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  18. 18. Generations The Greatest Generation (1901-1928) The Silent Generation (1928 - 1945) The Baby Boomers (1946 - 1964) Generation X (1965 - 1980) Generation Y / Millennials (1980 - 2000) Generation Z (Early 2000's - present) Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  19. 19. The Silent Generation (1928 – 1945) Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  20. 20. The Silent Generation Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved. ”Great Depression" by buckle1535 is licensed under CC BY 2.0
  21. 21. The Baby Boomers (1946 – 1964) Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  22. 22. Baby Boomers Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  23. 23. Baby Boomers Pension Individual Hierarchical Apprentice Structured Work Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  24. 24. “Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.” ~ George Orwell Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  25. 25. Generation X (1965 - 1980) Lost Generation Cynical Under Socialized Slackers Latch Key Kids  Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  26. 26. Generation X Generation X Value Ideas Degrees Better Offers Move up Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  27. 27. Diversity Training Cross Generational Work Teams Training: “Generation Shock” Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  28. 28. “The Ys told us they were so happy to learn why the baby boomers were so conservative and why Gen X didn’t want to share information with them.” Marjolaine Rompré, director of learning for development at L’Oréal Canada. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  29. 29. Learner-centric Education Oriented Desires Feedback Wants to Grow Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  30. 30. 2 Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved. Growth and Development
  31. 31. #lifeskills training Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  32. 32. 360 degree feedback Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  33. 33. 3 Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved. Engagement
  34. 34. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  35. 35. 4 Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved. Strengths Based Management
  36. 36. PEOPLE WHO FOCUS ON USING THEIR STRENGTHS MAXIMIZE THEIR POTENTIAL People who learn to use their strengths every day have 7.8% greater productivity. Teams who receive strengths feedback have 8.9% greater profitability. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  37. 37. PEOPLE WHO FOCUS ON USING THEIR STRENGTHS … are three TIMES as likely to report having an excellent quality of life are six TIMES as likely to be engaged in their jobs Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  38. 38. PEOPLE WORKING IN THE STRENGTHS ZONE … n  look forward to going to work n  have more positive than negative interactions with coworkers n  treat customers better n  tell their friends they work for a great company n  achieve more on a daily basis n  have more positive, creative, and innovative moments Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  39. 39. 5 Finding a coach at work Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  40. 40. goal oriented immediate impact Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  41. 41. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  42. 42. Challenge Norms Equality not Heirichy Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  43. 43. Tech Savvy | Fast Pace | Connected Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  44. 44. 6 Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved. Communication Skills
  45. 45. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  46. 46. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  47. 47. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  48. 48. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  49. 49. Adaptable Positive Playful Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  50. 50. Love Working as a Team Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  51. 51. 7 Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved. After-hours Work
  52. 52. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  53. 53. The Challenge Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  54. 54. The Cost of Turnover 30-50% of the annual salary of entry-level employees 150% of middle level employees up to 400% for specialized, high level employees Society for Human Resource Management Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  55. 55. Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.
  56. 56. "To love what you do and feel that it matters -- how could anything be more fun?” ~Katharine Graham Reprinted or used with the permission of Gallup Inc. Copyright © 2013 Gallup, Inc. All rights reserved.

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