We at Woosper Infotech provides Online Reputation Management service which will help your online business to grow as it will increase your brand visibility & will help to improve the wrong image of your business online so that you can create solid online presence in this digital world.

1. ONLINE REPUTATION
MANAGEMENT
Do you know What people are saying
about your business online?

2. What Is Online Reputation
Management?
• Online Reputation
Management (ORM) is a
combination of any mentions
of you or your business on the
internet.
• It is monitoring the status of
your business on internet by
managing the negative
content that is destroying the
reputation
• This can be from sources like
social media accounts, review
sites like Yelp, police report or
mugshot sites, mainstream
media sites and random
websites

3. Why ORM?
• ORM helps you in building
brand.
• It allows you to show off
what you would most
want people knowing
about you.
• If something negative
does happen you already
have established a base of
positive things that can
outweigh the bad.

4. Factors Connected To ORM
• Your Name
• Company
• Brand(s)
• Product(s)
• High profile employees
• Handles/username
If one of these things get affected by a bad reputation, it would usually spread
itself to the others like a festering disease.

5. History of Business Failures Due
to Negative Feedbacks
DARK HORSE CAFE
• They responded coldly to
some negative tweet
against their inability to
provide electrical outlets for
laptops.
• This was termed in negative
public relation case.

6. NESTLE
• Nestle received negative
comments about their
environmental practices a
few years ago
• They did not address them.
• People started becoming
aggressive and posted
altered versions of the
Nestle logo.
• Thus forcing the company
to shut their public page.

7. When You Should Worry About
Reputation?
• Negative Reviews
• Hate Sites
• Negative Media
Coverage
• Bad Publicity

8. Disadvantages Of ORM
• Could lose existing
customers
• Difficulty getting new
customers
• Business get financial
loss
• Poor brand image
• Loose customer trust
• Bad image on digital
channels

9. Advantages Of ORM
• Retain existing customer
• Build trust with customers
• Increase brand visibility
• Positive brand image
• Easier to get new customers
• Improved communication with
customers.
• Resolving problems/complaints
effectively.
• Shows that business cares about
customer service
• Grows presence on digital
platforms
• Encourages online endorsement

11. We Can Help In Your ORM
• Monitor, repair, build,
protect and manage your
brand reputation with us.
• We monitor and fix
search results
• Whether it is removing
bad reviews, suppressing
negative search results,
safeguarding a brand
reputation online or other
services.

12. Contact Us
WOOSPER INFOTECH
+91 8054818753
sales@woosper.com