P4 Engagement Model


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P4 Engagement Model

  1. 1. REALISING THE ECONOMIC POWER OF TRUST The P4 Value-based Management Framework TM
  2. 2. THE P4 MISSION TM To harness the economic power of Trust, creating value and competitive advantage through better execution of your initiatives and strategies – thriving not just surviving in the Age of Distrust.
  3. 3. WHAT IS P4 ? TM P4TM is a system that measures and helps guide engagement through Trust and indicates how effectively your strategy is being executed. Measurement results and analysis help make engagement programmes more effective in implementing change and key initiatives. Provides help to leadership teams in terms of their development and getting the right action plan implemented to improve performance Helps deliver competitive advantage – financially, operationally and behaviourally – fueling sustained growth and greater value.
  4. 4. P4 TM – THE COST OF DISTRUST Wasted Time Hidden Duplication What are Agendas these costing you ? Lack of Complex Clarity Processes
  5. 5. WHAT IS TRUST? Trust is at the heart of every transaction, decision and choice Society Customers Partners Employees TRUST = ‘I feel I know what to expect from you and feel I can rely on you to deliver it (or make it right if you don’t)
  6. 6. WHAT IS TRUST? Trust is at the heart of every transaction, decision and choice. Trust is a core leadership competence. “What is Trust? I could give you a dictionary definition but you know it when you feel it. Trust happens when leaders are transparent, candid and keep their word. It’s that simple.” Jack Welch, former CEO General Electric
  7. 7. THE VALUE OF TRUST – ‘TRUST IS ECONOMIC’ Trust is a powerful business tool – a fundamental influencer, positive or negative, of your ability to execute strategy via the very tangible mechanisms of Speed and Cost. TRUST = SPEED + COST TRUST = SPEED + COST From Stephen M. R. Covey ‘The Speed of Trust’ Trust is a means of better executing strategy, not an end objective
  8. 8. INVESTORS BELIEVE ‘EXECUTION OF STRATEGY’ IS THE NO.1 DRIVER OF SHAREHOLDER VALUE Source: Ernst & Young Trust and Engagement enable effective execution of strategy
  9. 9. TRUST IS ESSENTIAL FOR ANY BUSINESS Without Trust you have no real engagement or willingness for change (with your people, partners and customers) Without engagement it’s hard to deliver the right results Or create the momentum that underpins sustainable growth
  10. 10. HIGH TRUST VALUE CHAIN Greater Heightened Loyalty – Increases engagement, Better employees, Accelerates shareholder improved execution customers, growth & customer collaboration suppliers, value* & teamwork Investors *High trust organisations outperform low trust ones by 286% in terms of total returns to shareholders – Watson Wyatt 2002
  11. 11. HOW DO YOU BUILD A HIGH TRUST ENVIRONMENT? • By consistently exhibiting HIGH TRUST VALUE-CREATING BEHAVIOURS across everything that you do – across the 4Ps of Principles, Purpose, Process, Performance • You can drive Trust by TRUST LEADERSHIP BEHAVIOURS based on innovation, ‘the exceptional’ and ‘going beyond the expected’ • You sustain it via TRUST SUSTAINING BEHAVIOURS – ‘important but expected’ hygiene factors, ‘what any good company would do, both generally and category specific’
  12. 12. P4TM VALUE-BASED MANAGEMENT FRAMEWORK 4x4 Value-Creating Behaviours Inspiration Initiative Intent Recognition Consistent Clarity Open Alignment Respect Responsive Authentic Empowered Results Growth Efficiency Accountable
  13. 13. IF THIS HAS BEEN OF INTEREST AND…… want to know more on how could help your organisation achieve real engagement to support change and business strategy Contact Details:- Adrian Woodstock - awoodstock@endaba.com Mobile: +44 (0)7769 650960 Company Email Address: www.endaba.com