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What's so funny 'bout peace, love and understanding?

Presentation for Agile Singapore 2013.

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What's so funny 'bout peace, love and understanding?

  1. 1. WHAT’S SO FUNNY ‘BOUT PEACE, LOVE AND UNDERSTANDING? Ed Wong Agile Singapore 2013 @littlehelper
  2. 2. FIRSTLY, THANKS! To Agile Singapore …and to you for coming to my session. :)
  4. 4. THIS IS ABOUT… • A Song • Some questions • Stories about some people • Some games
  5. 5. SOME QUESTIONS • What motivates our work? • Do people hate change? • How can “agile” help with (shared) understanding within groups? • How can “agile” help with understanding your customers?
  6. 6. THE SONG “So where are the strong? 
 And who are the trusted? 
 And where is the harmony? Sweet harmony.” — Nick Lowe — Elvis Costello
  8. 8. “If something isn’t going right, it’s because the right people aren’t talking to each other” — David Marques
  9. 9. Port Meadow, Oxford, by Ed MOTIVATION
  10. 10. DAN PINK'S — DRIVE • Concepts on next 2 slides are borrowed from Dan Pink • RSA Animate. 11 million Youtube views
  11. 11. MOTIVATION • Autonomy. The desire to be self-directed. • Mastery. The urge to do something well. e.g Linux, Apache, Wikipedia. • Purpose. A higher purpose rather than only a “profit motive”
  12. 12. MOTIVATION • Treat people like people not like horses • Build projects around motivated individuals. • Give them the environment and support they need • Trust them to get the job done.
  13. 13. WORK AS A CO-OPERATIVE GAME Pandemic by Ed
  14. 14. BUSINESS IS… …a cooperative… game of invention and communication. So are law, journalism, conference organization, entertainment… More surprising to me…was discovering that engineering is also … a cooperative game of invention and communication — Alistair Cockburn
  15. 15. PEOPLE HATE CHANGE? by spcbrass on Flickr
  16. 16. CHANGE / INNOVATION “All stressful events…combine fear of suffering with forced change.” — Scott Berkun
  17. 17. “TOP DOWN” OR… Gregory of Nin, by Ed
  18. 18. …GUERRILLA? Melbourne laneway, by Ed
  19. 19. COMMAND AND CONTROL ? Holding a pen by Ed
  20. 20. ORGANISATIONAL AGILITY? Holding a pen by Ed
  21. 21. HOW ABOUT… Grass roots change BUT with management support? • Get people interested and intrigued. • Help people to see what’s in it for them. • Help them want to be involved.
  22. 22. THE BAD NEWS • It will take time • It’s not always a smooth ride… • Collaboration vs competitiveness by quinn.anya on Flickr
  23. 23. THE GOOD NEWS • Help is out there • It can be very fulfilling to achieve
  24. 24. DO PEOPLE HATE CHANGE? Not necessarily…but they sometimes need some help… It takes thought and effort.
  25. 25. If you think a thing is impossible, you'll make it impossible. Text Pessimism blunts the tools you need to succeed.
 Striking Thoughts: Bruce Lee's Wisdom for Daily Living (2000) edited by John Little. p121 !26
  26. 26. UNDERSTANDING WITHIN ORGANISATIONS • by globalite on Flickr
  28. 28. BARÇA ACHIEVEMENTS • 64 Domestic trophies and 17 international trophies • 4 x European Cup winners • 10 x League winners 1929-1990 • 12 x League winners since 1990-91 • 15 trophies in the last 5 seasons
  29. 29. TIKI-TAKA “a systems approach to football founded upon team unity and a comprehensive understanding in the geometry of space on a football field.” – Wikipedia
  30. 30. TICQUI-TACA
  31. 31. LA MASÌA by XiscoNL on Wikimedia Commons
  32. 32. by Jordiferrer on Wikimedia Commons
  33. 33. UNDERSTANDING “…it’s really simple to find him on the pitch, I have a really good understanding with him…he did the right thing at the right moment…I like a lot my understanding on the pitch with him” — Olivier Giroud
  34. 34. A “KNOWN” GAME!? But, Ed…The rules of soccer are known!
  35. 35. THE LAWS OF THE GAME • Ebenezer Cobb Morley, Football Association • There are only 17 laws <50 A5 pages
 (or 140 with pictures)
  36. 36. by Adrian Roebuck on Wikimedia Commons
  37. 37. COMPARED TO… • Rugby Union: 20 laws. 200+ pages (with pics) • Cricket: 42 laws, 50 pages (no pics) • MLB Baseball: 10 rules, 130 pages (no pics)
  38. 38. PRINCIPLES "They embrace the true principles of the game, with the greatest simplicity" — (E. C. Morley, F.A. Hon. Sec. 1863)
  39. 39. …A FRAMEWORK Guidelines goals and principles that have been clarified through practice and adaptation since 1863
  40. 40. WHAT ABOUT AGILE? The Scrum Guide • 16 pages (no pics) • Subtitled “The rules of the game”: • 3 roles, 5 events, 3 artifacts.
  41. 41. WHAT ABOUT AGILE? The agile manifesto • 4 items • 12 principles
  42. 42. COCKBURN’S SWAMP GAME “a competition in which each team must build something somewhere in a swamp” They don’t: • know what they have to build • know where they have to build it • have a map of the swamp
  44. 44. DOES THIS SOUND FAMILIAR? “Customer collaboration” over contract negotiation”
  45. 45. KNOWING YOUR CUSTOMER “only 21% (of companies) agreed with the statement, “Employees across the company share a vivid image of target customers.” Bruce Temkin! Mapping The Customer Journey! For Forrester Research!
  46. 46. MORE “SAD TROMBONE” “That leaves nearly eight out of 10 companies making decisions based on something other than customer needs.”
  47. 47. WHAT CAN BE DONE? “User Experience” techniques are great. • Personas • Customer Journey Mapping • Collaborative “Design Studios” • Going to visit your customers!!!
  49. 49. “Use only that which works, and take it from any place you can find Text it.”
 As quoted in Bruce Lee : Fighting Spirit (1994) by Bruce Thomas (1994), p.44
  50. 50. THE OATH OF NON-ALLEGIANCE “I promise not to exclude from consideration any idea based on its source, but to consider ideas across schools and heritages in order to find the ones that best suit the current situation.”
  51. 51. DESIGN THINKING and Service Design Conducting user research.
 Erin Sanders - Frog Design! In Smashing Magazine
  52. 52. LEAN Toyota • Healthcare • Education • Construction • Startups • UX • Change
  53. 53. SO…WHAT’S ALL THIS ACHIEVE? • We make something that our customers need • We are fulfilled in our professional lives • Our company fulfils its mandate
  54. 54. by masochismtango on flickr ALL THE KITTENS ARE HAPPY
  55. 55. THE VACATION GAME Vis, Croatia by Ed
  56. 56. THE VACATION GAME GOALS: • To give you a better understanding of the other people in the room. • To give you a chance to talk to each other • To get you moving
  57. 57. THE VACATION GAME Mechanics 1: • Find someone you don’t know. • Have a discussion about where you are both going to go on holiday together. • You must mutually agree on a destination within 2 minutes.
  58. 58. THE VACATION GAME Mechanics 2: • Find another group and discuss your choice and the reasons why. • All four of you must agree on a destination within 2 minutes where all of you are going to go together.
  59. 59. THE VACATION GAME Mechanics 3: • Repeat until…
  60. 60. THANK YOU :) @littlehelper