Performance and challenges of zonal taxi transport system in addis ababa
Addis Ababa University School of Graduate Studies College of Business and Economics Department of Public Administration and Development Management Performance and Challenges of Zonal Taxi Transport System in Addis AbabaA Thesis Submitted to Department of Public Administration and Development Managementof Addis Ababa University in Partial Fulfilment of the Requirements for the Degree ofMasters of Art in Public Management and Policy. By: Wondem Mekuriaw June 2012 Addis Ababa, Ethiopia
AbstractIn consideration of the importance of transportation for other sectors and the public, AddisAbaba transport branch office has taken several measures to improve the transportationsituation of the city. One of the major measures taken by the city transport branch office iszonal taxi transport system. However, anecdotal evidences indicate that problems are plentysuch as shortage of taxis, chopping of routes into several segments, charging passengers overnormal fares, taxis do not have or invisible root plates, passengers assaulted by taxi driversand conductors, lose control and coordination of actors, passive participation of actors,vague accountable relationships of actors, poor in providing solution for grievances in time,and others. In fact, whether the system has brought about the desired result is yet to beassessed. Besides, accountability relationship and actors’ participation in the system is norclearly known. Thus, in line of above gaps, the objectives of the study were to: i) measure theperformance of zonal taxi transport system in the city, ii) examine the accountabilityrelationships and actors’ participation, and grievance handling mechanisms, iii) identifychallenges that hinder the system from being effective, and iv) suggest recommendation toimprove the services. Both qualitative and quantitative data have been utilized. The studyused both primary and secondary data. Primary data were collected through questionnaire,unstructured interviews and personal observations. They were analysed through descriptiveand inferential statistics. Secondary data were also consulted from published andunpublished documents and reports. The performance of zonal taxi transport system wasmeasured in terms of accessibility, affordability, quality, accountability relationship,participation of actors and grievance handling. Findings of the study indicate thataccessibility and quality of zonal taxi transport system is relatively better because of theopening up of new routes, fair distribution of taxis, protection of criminal activities, andreduction of traffic accidents by giving break for drivers and others. But, it is difficult to saythat there is improvement on the affordability where the system helps taxi drivers to exploitthe poor. Besides, the system is ineffective in creation of organizational structure, whichhinders establishment of strong accountability relationship and active participation of actors.Therefore, to make the system more effective, possible remedial actions should be taken, suchas promoting taxi associations to Plc. and contracting out zones to them, establishingorganizations with government holding of majority shares, and installation of computerizedworking system.