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Agile Maturity
Fad, Trend or Holy Grail?
Hands-on Agile #4
© Stefan Wolpers • Berlin, November 30th, 2017
Twitter: #HoA4
stefan@age-of-product.com
About the Speaker
Agile Coach, Scrum Master, and Product Owner since 2006:
stefan@age-of-product.com
Why Do Organizations Want to
Become ‘Agile’?
stefan@age-of-product.com
The ‘Why’ Question (1)
“By the end of 2018,
80% of all projects will be agile.”
stefan@age-of-product.com
The ‘Why’ Question (2): Command & Control
21st Century Taylorism:
• Functional silos prevail
• Projects, budgets & initiatives rule
Source: Scientific management (Wikipedia) stefan@age-of-product.com
The ‘Why’ Question (3): C-Level Motivation
Typically named reasons for doing “Agile”:
• Become more efficient
• Deliver more & faster
• Improve predictability
Actual benefits of becoming “Agile”:
• Create learning organizations
• Autonomy, mastery and purpose
• Minimizing risk, improving ROI
stefan@age-of-product.com
1. Is there a destination or just a journey ahead?
2. Are we on the right route?
3. How do we know we’re making progress?
The ‘Why’ Question (4)
stefan@age-of-product.com
Becoming ‘Agile’ in Practice
stefan@age-of-product.com
The Agile Path (1): There’s Plenty of ‘Agile’
The Agile Path (2): Business Agility
Source: Domains of Business Agility stefan@age-of-product.com
The Agile Path (3): Packaged ‘Agile’
Source: SAFe® stefan@age-of-product.com
The Agile Path (4): Agile Onion
Source: What Is Agile?
Processes &
Tools
Practices
Principles
Values
Mindset
This can be adopted
C&C style
This requires
cultural &
organizational
change
Move to a learning
organization
Less powerful,
more visible
More powerful,
less visible
stefan@age-of-product.com
The Agile Path (5): Kniberg’s Scrum Test
stefan@age-of-product.com
The Agile Path (6)
stefan@age-of-product.com
The Agile Path (7): Open Issues?
stefan@age-of-product.com
Benefits of an ‘agile maturity model’:
• Six Sigma or ISO 9000 for ‘Agile?’
• How to measure progress?
• What’s the ROI when moving from project- to product-mode?
• Agile patchwork organization:
• Are happy agile islands acceptable?
• Or: Destination Holacracy?
• How to overcome resistance?
The Survey
stefan@age-of-product.com
The Survey (1)
stefan@age-of-product.com
The Survey (2): Fundamentals
Four Questions:
1. What factors contribute to a team’s growing maturity in agile
practices?
2. What maturity levels do you see at a team level?
3. What factors contribute to becoming an ‘agile’ or a learning
organization?
4. What maturity levels do you see at an organizational level?
Responses: 86
stefan@age-of-product.com
The Survey (3): Preliminary Taxonomy
Agile Maturity Indicators:
1. People: Autonomy, Mastery, Purpose
2. Organizational Excellence
3. Technical Excellence
4. Communication & Collaboration
stefan@age-of-product.com
The Survey (4): Autonomy
Self-organization:
1. Empower teams (Decisions, accountability)
2. Focus on outcome
3. Respect Scrum values (Commitment, focus, openness, respect,
courage.)
4. Safety to raise & discuss issues
5. The team handles its own problems (No scrum mom.)
6. Supporting each other as team members (Bonding.)
7. Holding each other accountable (Agile is a team sport.)
stefan@age-of-product.com
The Survey (5): Autonomy
Accountability (individual):
Choosing tools & devices (e.g. software)
stefan@age-of-product.com
The Survey (6): Mastery
Learning:
• Short feedback loops (User tests, customer development)
• Use of retrospectives
• Continuous team coaching (Guilds, code mentors etc.)
• Stakeholders live up to their responsibilities
• Hands-on experience over credentialism
stefan@age-of-product.com
The Survey (7): Mastery
Competence:
• T-shaped people
• Active knowledge sharing
• Continuous learning,
• No withholding of knowledge
• Knowledge sharing beyond the product and tech realm
• Budget to attend conferences
• Center of Excellence for Agile
stefan@age-of-product.com
The Survey (8): Mastery
Team building:
• Cross-functional teams:
• No dependencies w/ other teams,
• End-to-end delivery capability
• Stable, long-living teams
• Support by an experienced scrum master
stefan@age-of-product.com
The Survey (9): Purpose
Inclusion:
• Product discovery
• Product roadmap creation
• Release planning
stefan@age-of-product.com
The Survey (10): Organizational Excellence
Culture:
• Embrace and celebrate failure (Validate hypotheses by running
experiments)
• Curiosity as a norm
• Undogmatic attitude, live Shu-Ha-Ri
• Transparency:
• Share information and data at all levels,
• No more gated information or information brokers
stefan@age-of-product.com
The Survey (11): Organizational Excellence
Leadership:
• Focus on innovation, quality and business value (No more HIPPOism.)
• Supports of ‘agile’s way of working’ fully
• Enforces ‘agile’ as the core of the company culture
• Respect for roles, principles, and processes (The ‘real’ PO.)
stefan@age-of-product.com
The Survey (12): Organizational Excellence
Management:
• Managers to servant leaders
• Trust in people and teams
• Provides tools and facilities necessary to become agile
• Gemba and Kaizen become standard practices
stefan@age-of-product.com
The Survey (13): Organizational Excellence
Organizational design:
• Abandon functional silos for cross-functional teams
• Remove redundant middle management layers (Flatten the hierarchy)
• No more command & control, compliance driven management
• HR aligns with requirements of self-organizing teams
• The organizations morphs into a team of teams
stefan@age-of-product.com
The Survey (14): Organizational Excellence
Clear objectives:
• Shared vision among all actors
• Clear strategy
• Clear priorities
stefan@age-of-product.com
The Survey (15): Organizational Excellence
Business value focus:
• Customer centricity mindset
• Delivering business results
• Shifting the IT focus business needs
• From project budgets to product teams
stefan@age-of-product.com
The Survey (16): Technical Excellence
Engineering level:
• Built-in quality:
• Code reviews,
• TDD:
• Test automation,
• Test coverage
• Pair and mob programming
• Practicing Scrum, Kanban, XP
stefan@age-of-product.com
The Survey (17): Technical Excellence
Process level:
• DevOps: CI, CD (Deployment at will)
• Regular cadence of releases
• Identifying suitable metrics:
• Lead time, cycle time,
• Number of experiments,
• Team health
• Open sourcing code
stefan@age-of-product.com
The Survey (18): Communication & Collaboration
Trust & respect:
• Benefit of the doubt for colleagues
• Safety to disagree
• Honesty
• Candid peer feedback
stefan@age-of-product.com
The Survey (19): Communication & Collaboration
Conflict resolution:
• Constructive disagreement (Disgree, but commit approach.)
• Non-violent communication
stefan@age-of-product.com
The Survey (19): Communication & Collaboration
Collaboration:
• Zero tolerance for political games
• No scripted collaboration
• No incentives to withhold knowledge (Or information.)
• No finger-pointing, no blame-game
stefan@age-of-product.com
What Is Next?
Can we apply analytical thinking
–e.g. measuring factors & calculating a state of agility—
to complex social systems?
stefan@age-of-product.com
Contact Information
Stefan Wolpers
Email: stefan@age-of-product.com
Blog: Age-of-Product.com
Newsletter: https://age-of-product.com/subscribe (Join 12,950 peers)
Slack: https://hands-onagile.slack.com/ (Join 2,100 peers)
Twitter 1: @StefanW
Twitter 2: @AgeOfProduct

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Hands-on Agile: Agile Maturity—Fad, Trend or Holy Grail—Survey Results

  • 1. Agile Maturity Fad, Trend or Holy Grail? Hands-on Agile #4 © Stefan Wolpers • Berlin, November 30th, 2017
  • 3. About the Speaker Agile Coach, Scrum Master, and Product Owner since 2006: stefan@age-of-product.com
  • 4. Why Do Organizations Want to Become ‘Agile’? stefan@age-of-product.com
  • 5. The ‘Why’ Question (1) “By the end of 2018, 80% of all projects will be agile.” stefan@age-of-product.com
  • 6. The ‘Why’ Question (2): Command & Control 21st Century Taylorism: • Functional silos prevail • Projects, budgets & initiatives rule Source: Scientific management (Wikipedia) stefan@age-of-product.com
  • 7. The ‘Why’ Question (3): C-Level Motivation Typically named reasons for doing “Agile”: • Become more efficient • Deliver more & faster • Improve predictability Actual benefits of becoming “Agile”: • Create learning organizations • Autonomy, mastery and purpose • Minimizing risk, improving ROI stefan@age-of-product.com
  • 8. 1. Is there a destination or just a journey ahead? 2. Are we on the right route? 3. How do we know we’re making progress? The ‘Why’ Question (4) stefan@age-of-product.com
  • 9. Becoming ‘Agile’ in Practice stefan@age-of-product.com
  • 10. The Agile Path (1): There’s Plenty of ‘Agile’
  • 11. The Agile Path (2): Business Agility Source: Domains of Business Agility stefan@age-of-product.com
  • 12. The Agile Path (3): Packaged ‘Agile’ Source: SAFe® stefan@age-of-product.com
  • 13. The Agile Path (4): Agile Onion Source: What Is Agile? Processes & Tools Practices Principles Values Mindset This can be adopted C&C style This requires cultural & organizational change Move to a learning organization Less powerful, more visible More powerful, less visible stefan@age-of-product.com
  • 14. The Agile Path (5): Kniberg’s Scrum Test stefan@age-of-product.com
  • 15. The Agile Path (6) stefan@age-of-product.com
  • 16. The Agile Path (7): Open Issues? stefan@age-of-product.com Benefits of an ‘agile maturity model’: • Six Sigma or ISO 9000 for ‘Agile?’ • How to measure progress? • What’s the ROI when moving from project- to product-mode? • Agile patchwork organization: • Are happy agile islands acceptable? • Or: Destination Holacracy? • How to overcome resistance?
  • 19. The Survey (2): Fundamentals Four Questions: 1. What factors contribute to a team’s growing maturity in agile practices? 2. What maturity levels do you see at a team level? 3. What factors contribute to becoming an ‘agile’ or a learning organization? 4. What maturity levels do you see at an organizational level? Responses: 86 stefan@age-of-product.com
  • 20. The Survey (3): Preliminary Taxonomy Agile Maturity Indicators: 1. People: Autonomy, Mastery, Purpose 2. Organizational Excellence 3. Technical Excellence 4. Communication & Collaboration stefan@age-of-product.com
  • 21. The Survey (4): Autonomy Self-organization: 1. Empower teams (Decisions, accountability) 2. Focus on outcome 3. Respect Scrum values (Commitment, focus, openness, respect, courage.) 4. Safety to raise & discuss issues 5. The team handles its own problems (No scrum mom.) 6. Supporting each other as team members (Bonding.) 7. Holding each other accountable (Agile is a team sport.) stefan@age-of-product.com
  • 22. The Survey (5): Autonomy Accountability (individual): Choosing tools & devices (e.g. software) stefan@age-of-product.com
  • 23. The Survey (6): Mastery Learning: • Short feedback loops (User tests, customer development) • Use of retrospectives • Continuous team coaching (Guilds, code mentors etc.) • Stakeholders live up to their responsibilities • Hands-on experience over credentialism stefan@age-of-product.com
  • 24. The Survey (7): Mastery Competence: • T-shaped people • Active knowledge sharing • Continuous learning, • No withholding of knowledge • Knowledge sharing beyond the product and tech realm • Budget to attend conferences • Center of Excellence for Agile stefan@age-of-product.com
  • 25. The Survey (8): Mastery Team building: • Cross-functional teams: • No dependencies w/ other teams, • End-to-end delivery capability • Stable, long-living teams • Support by an experienced scrum master stefan@age-of-product.com
  • 26. The Survey (9): Purpose Inclusion: • Product discovery • Product roadmap creation • Release planning stefan@age-of-product.com
  • 27. The Survey (10): Organizational Excellence Culture: • Embrace and celebrate failure (Validate hypotheses by running experiments) • Curiosity as a norm • Undogmatic attitude, live Shu-Ha-Ri • Transparency: • Share information and data at all levels, • No more gated information or information brokers stefan@age-of-product.com
  • 28. The Survey (11): Organizational Excellence Leadership: • Focus on innovation, quality and business value (No more HIPPOism.) • Supports of ‘agile’s way of working’ fully • Enforces ‘agile’ as the core of the company culture • Respect for roles, principles, and processes (The ‘real’ PO.) stefan@age-of-product.com
  • 29. The Survey (12): Organizational Excellence Management: • Managers to servant leaders • Trust in people and teams • Provides tools and facilities necessary to become agile • Gemba and Kaizen become standard practices stefan@age-of-product.com
  • 30. The Survey (13): Organizational Excellence Organizational design: • Abandon functional silos for cross-functional teams • Remove redundant middle management layers (Flatten the hierarchy) • No more command & control, compliance driven management • HR aligns with requirements of self-organizing teams • The organizations morphs into a team of teams stefan@age-of-product.com
  • 31. The Survey (14): Organizational Excellence Clear objectives: • Shared vision among all actors • Clear strategy • Clear priorities stefan@age-of-product.com
  • 32. The Survey (15): Organizational Excellence Business value focus: • Customer centricity mindset • Delivering business results • Shifting the IT focus business needs • From project budgets to product teams stefan@age-of-product.com
  • 33. The Survey (16): Technical Excellence Engineering level: • Built-in quality: • Code reviews, • TDD: • Test automation, • Test coverage • Pair and mob programming • Practicing Scrum, Kanban, XP stefan@age-of-product.com
  • 34. The Survey (17): Technical Excellence Process level: • DevOps: CI, CD (Deployment at will) • Regular cadence of releases • Identifying suitable metrics: • Lead time, cycle time, • Number of experiments, • Team health • Open sourcing code stefan@age-of-product.com
  • 35. The Survey (18): Communication & Collaboration Trust & respect: • Benefit of the doubt for colleagues • Safety to disagree • Honesty • Candid peer feedback stefan@age-of-product.com
  • 36. The Survey (19): Communication & Collaboration Conflict resolution: • Constructive disagreement (Disgree, but commit approach.) • Non-violent communication stefan@age-of-product.com
  • 37. The Survey (19): Communication & Collaboration Collaboration: • Zero tolerance for political games • No scripted collaboration • No incentives to withhold knowledge (Or information.) • No finger-pointing, no blame-game stefan@age-of-product.com
  • 38. What Is Next? Can we apply analytical thinking –e.g. measuring factors & calculating a state of agility— to complex social systems? stefan@age-of-product.com
  • 39. Contact Information Stefan Wolpers Email: stefan@age-of-product.com Blog: Age-of-Product.com Newsletter: https://age-of-product.com/subscribe (Join 12,950 peers) Slack: https://hands-onagile.slack.com/ (Join 2,100 peers) Twitter 1: @StefanW Twitter 2: @AgeOfProduct