Balanced Score Card in Education

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Applying the Balanced Score Card to Instruction / Training / Teaching

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Balanced Score Card in Education

  1. 1. VCC – PIDP Balanced Score Card ID 3104 - Evaluation of Learning in Instruction and Training PIDP ID 3104 Balanced Score Card in Instruction and Training Marko Wolf-Pany, P.Eng. Wolf- Vancouver Community College Provincial Instructor Diploma Program December 2008 Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP 0 Process Improvement Consultant – Project Management Consultant ID 3104 - Evaluation of Learning Marko Wolf Pany, P.Eng.  Professional Engineer (P.Eng.), Ontario  B.Eng. Honours, Electrical Engineering, Carleton University  Software Engineering Institute (SEI) Software Capability Evaluation (SCE) Evaluator  CMMI / ITT Senior Manager, TELUS / Accenture / Vancouver  Program / Project / Process Improvement Management Consultant  Director, Software Engineering Management  Program Manager -SEI CMM based Software Process Improvement (SPI) Programs  Member of the company’s Baldrige National Quality Program Steering Council  Director, Systems Engineering -Technical Authority responsible for all Information Technology (IT) Projects in Latin America  Project Manager / Technical Manager, Land (Army) Software Engineering Centre (LSEC), Department of National Defence (DND)  Member of the Software Engineering Process Group (SEPG) Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP Process Improvement Consultant – Project Management Consultant 1 ID 3104 - Evaluation of Learning Marko Wolf-Pany, P.Eng. Process Improvement Consultant Saturday, December 6, 2008 Project Management Consultant 1
  2. 2. VCC – PIDP Balanced Score Card ID 3104 - Evaluation of Learning in Instruction and Training History of the Balanced Scorecard  In 1992, an article by Robert Kaplan and David Norton entitled quot;The Balanced Scorecard - Measures that Drive Performancequot; in the Harvard Business Review caused a lot of attention for their method, and led to their business bestseller, quot;The Balanced Scorecard: Translating Strategy into Actionquot;, published in 1996.  The Balanced Scorecard (BSC) is a performance management tool which began as a concept for measuring whether the smaller-scale operational smaller- activities of a company are aligned with its larger-scale objectives in terms of larger- vision and strategy.  By focusing not only on financial outcomes but also on the operational, marketing and developmental inputs to these, the Balanced Scorecard helps provide a more comprehensive view of a business, which in turn helps organizations act in their best long-term interests. long- Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP Process Improvement Consultant – Project Management Consultant 2 ID 3104 - Evaluation of Learning The 4 perspectives of the Balanced Scorecard  The Balanced Scorecard method of Kaplan and Norton is a strategic approach, and performance management system, that enables organizations to translate a company's vision and strategy into implementation, working from 4 perspectives:  Financial perspective.  Customer perspective.  Business process perspective.  Learning and growth perspective.  This allows the monitoring of present performance, but the method also tries to capture information about how well the organization is positioned to perform in the future. Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP Process Improvement Consultant – Project Management Consultant 3 ID 3104 - Evaluation of Learning Marko Wolf-Pany, P.Eng. Process Improvement Consultant Saturday, December 6, 2008 Project Management Consultant 2
  3. 3. VCC – PIDP Balanced Score Card ID 3104 - Evaluation of Learning in Instruction and Training Benefits of the Balanced Scorecard  Kaplan and Norton cite the following benefits of the usage of the Balanced Scorecard:  Focusing the whole organization on the few key things needed to create breakthrough performance.  Helps to integrate various corporate programs. Such as: quality, re-engineering, and re- customer service initiatives.  Breaking down strategic measures towards lower levels, so that unit managers, operators, and employees can see what's required at their level to achieve excellent overall performance. Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP Process Improvement Consultant – Project Management Consultant 4 ID 3104 - Evaluation of Learning Kaplan and Norton's Balanced Scorecard Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP 5 Process Improvement Consultant – Project Management Consultant ID 3104 - Evaluation of Learning Marko Wolf-Pany, P.Eng. Process Improvement Consultant Saturday, December 6, 2008 Project Management Consultant 3
  4. 4. VCC – PIDP Balanced Score Card ID 3104 - Evaluation of Learning in Instruction and Training Balanced Score Card in Instruction and Teaching QUALITY (Planning, Delivery , $ Assessments, (Budget, and RoI, etc.) Evaluation) STUDENT INSTRUCTOR / SATISFACTION TEACHER SATISFACTION Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP Process Improvement Consultant – Project Management Consultant 6 ID 3104 - Evaluation of Learning Is the Program / Course Balanced ? Marko Wolf-Pany, P.Eng. Wolf- VCC – PIDP 7 Process Improvement Consultant – Project Management Consultant ID 3104 - Evaluation of Learning Marko Wolf-Pany, P.Eng. Process Improvement Consultant Saturday, December 6, 2008 Project Management Consultant 4

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