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Barriers to effectivecommunication


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Barriers to effectivecommunication

  1. 1. Barriers to Effective Communication
  2. 2. Important Note <ul><li>Communication is complete and perfect when the receiver understands the message in the same sense and spirit as the Communicator intends to convey it. </li></ul><ul><li>Most often communication is always obstructed by many obstacles, known as Barriers to Communication </li></ul>
  3. 3. The following types of barriers are always present: <ul><li>Semantic Barriers: </li></ul><ul><li>Language problems </li></ul><ul><li>Poor vocabulary </li></ul><ul><li>Poor knowledge of grammar </li></ul><ul><li>Poor pronunciation </li></ul><ul><li>Poor handwriting </li></ul>
  4. 4. Types of barriers, cont’d <ul><li>Physical Barriers: </li></ul><ul><li>Noise </li></ul><ul><li>Poor Timing </li></ul><ul><li>Distance </li></ul><ul><li>Inadequate or overload of information </li></ul>
  5. 5. Types of barriers, cont’d <ul><li>Organisational Barriers: </li></ul><ul><li>Organisational Rules and Regulations </li></ul><ul><li>Hierarchical Relationship </li></ul><ul><li>Lack of Staff Meetings </li></ul><ul><li>Poor Choice of Channel </li></ul>
  6. 6. Types of barriers, cont’d <ul><li>Psychological Barriers: </li></ul><ul><li>Selective Perceptions </li></ul><ul><li>Premature Evaluation </li></ul><ul><li>Different Comprehension of Reality </li></ul><ul><li>Attitude of Superiors or Subordinates </li></ul><ul><li>Poor Listening </li></ul><ul><li>Egotism </li></ul><ul><li>Emotions </li></ul>
  7. 7. Summary of Barriers to Communication <ul><li>Physical barriers- yelling across the hall, communicating from different locations, </li></ul><ul><li>Perceptual barriers- we all see the world differently </li></ul><ul><li>Emotional barriers- withholding thoughts and feelings </li></ul><ul><li>Cultural barriers- group behaviours </li></ul><ul><li>Language barriers- not everyone is familiar with all languages or jargon </li></ul>
  8. 8. Ways to overcome these barriers <ul><li>Physical barriers- try to use face-to-face communication frequently </li></ul><ul><li>Perceptual barriers- recognize we have different values and try to recognize where the person is speaking from </li></ul><ul><li>Emotional barriers- try to build trust </li></ul>
  9. 9. Ways to overcome these barriers, cont’d. <ul><li>Cultural barriers- recognize differences in meaning, pacing, volume and gesture, space, and touch </li></ul><ul><li>Language barriers- learn more about different cultures, relax, try to find a place where there are not many additional stimuli to take away from the exchange of messages </li></ul><ul><li>- ask what people need in order to communicate most effectively </li></ul><ul><li>- Solicit feedback </li></ul>
  10. 10. Tips and Tricks <ul><li>Assess who you are speaking to </li></ul><ul><li>peer, professor, co-worker, boss, family </li></ul><ul><li>If possible- PLAN </li></ul><ul><li>Check on non-verbal and simple errors </li></ul><ul><li>In conflict, focus on the problem, not the person </li></ul><ul><li>Listen and be honest with yourself </li></ul>
  11. 11. Assertiveness <ul><li>Assertiveness- expressing thoughts, feelings, and beliefs in a direct and honest way. </li></ul><ul><li>Use “I” statements (Attitude) </li></ul><ul><li>“ I” statements include 3 parts: </li></ul><ul><li>Feelings, behaviour, effect </li></ul><ul><li>Let’s create a “You” statement for motivation </li></ul>
  12. 12. Listening <ul><li>“ We were given two ears but only one mouth, because listening is twice as hard as talking.&quot; </li></ul><ul><li>How to listen: </li></ul><ul><li>Attending </li></ul><ul><li>Paraphrasing </li></ul><ul><li>Clarifying </li></ul><ul><li>- Perception checking </li></ul><ul><li>Make active listening a habit (it takes 21 days to turn something into a habit!) </li></ul>
  13. 13. Thank You