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Promoting vital cities by building thriving neighborhoods…
• Enabling communities to shape both practices and policies for...
2008
3:34_
¹Paraq Khanna, Global GovernanceInitiative, Foreign Policy, 2010
Cities are intricately inter-woven webs of com...
3
Local socio-behavioral norms and practices
drive results in many areas—health, early
childhood, youth employment, safety...
4
Community context shapes neighbors’ attitudes & behaviors, which in turn influence results
Peer Groups
Family InfluenceR...
Application
Products & Services
Participation
Policies & Programs
Local
organizations
5
Family
engagement
& influence
Peer...
https://youtu.be/RnOewPqjH_E
http://vimeo.com/114074910
Youth surveyed 150 peers in theneighbor-
hood to identify gaps & o...
7
Coalitions and block stewards identify ripe opportunities, organize initiatives, and
expand efforts over time to achieve...
8
Issue-based coalitions steward community initiatives & institutional offerings for results
Neighborhood Coalition
Health...
Employment Health Education Housing Safety
Indicators •Youth employment
•Adult employment
•Income levels
•Local economy
• ...
¹This schematic figure illustrates the estimated increased impact of interventions,including products and services as well...
11
Residents
Residents
Residents
Residents
Residents
Non-Profit Providers
Government Agencies
Social Enterprises
Businesse...
Neighborhoods with goals, measures,
and capable coalitions can partner with
institutions to leverage their collective
know...
13
• Enhancing and expanding the pilot initiative: neighborhoods, capabilities, issues & organizations
• Identifying provi...
2015 Goals: Demonstrate pilot efficacy, build capabilities, establish funding model
2015 2016 2017 2018 2019
Number of par...
15
Cultivates communities (~2000-10,000 pop.) as strategic actors for vital cities & regions,
in which residents & stakeho...
²“While many of the…communitychange endeavors of the past 20 years can identify improved outcomes for some residents…,thes...
• Millennium Ten plans for “comprehensive community change”
• Holds inclusive gatherings, surveys residents, identifies is...
We began by partnering with a coalition focused on youth employment in a
small neighborhood with a strong capacity for col...
“It’s a cliché of management that if you don’t measure something, you can’t manage
it….And it applies as much to communiti...
Youth
• Create support network for youth
• Identify and support youth at risk
• Increase funding for youth jobs via
advoca...
Activities & achievements
• Organized multi-stakeholder coalition and youth surveyor team
• Established shared logic model...
Activities & achievements¹
• Organizing and displaying quantitative and qualitative data
• Analyzing data for patterns, in...
Peer groups
• Youth Cohort*
Public awareness
• “Hire Local Youth!” campaign
Projects/Social enterprises
• Website and soci...
Capabilities
• Youth Emp. Logic Model
• Innovation Methods
• Impact Grant
Neighborhoods
• CIA Neighborhood
Issues
• Health...
TNT
Youth
Employment
Measures Monetization
Methods Media
Model
Vision &
Values
CIA
923
Health
Early
Childhood
Codman Squar...
TNT
CIA
923
Communities of Practice
connect people to learn and
leverage capabilities city-wide
Codman Square
Community
Yo...
An emerging meta-community will seed, sustain, and scale the work—within and across cities
Youth
Employment
923
Health
Ear...
How to define neighborhoods (geography, population, identity, assets, etc.) in metro-wide contexts?
How to organize a neig...
29-A2
Civic Media
Facilitate participatory efforts to
collect, share, interpret, and act
on community information
Monetiza...
Measures of population-based outcomes, drivers, interventions, and neighborhood context are
collected and interpreted by c...
Participatory skills and methods enable diverse stakeholders to discover common ground and
to learn and act together for a...
Media facilitate participatory efforts to collect, share, interpret, and act on community information
32-A2
Civic Media
• ...
playground
“Pay for success” instruments can provide sustainable funding streams for civic stewardship
initiatives that ac...
34-A2
Examples of issue-based neighborhood coalitions
• MOMS Partnership for early childhood development
• Magnolia Place ...
35-A2
Neighborhood
EnergyCoalition
Neighborhood
Energy Coalition
Illustration: Boston Energy Community of Practice
• Issue...
¹ Resident leaders are known by a number of names (“ambassadors,”“parent leaders,” “outreach workers,” “promotoras,” “bloc...
Learning about the issues and
innovative solutions…even when
these challenge long-held basic
assumptions
Aligning to share...
Neighborhood Civic Stewardship Storefront
(illustrative scenes)²
¹Civic stewardshipcapabilities—includingmethods,media,mea...
39-A2
“By making communities of our cities we take a giant stride toward world community,
and in the end lasting peace will come...
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Systematic Civic Stewardship: Action-Learning Lab: Strengthening Civic Engagement

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Proposal: Launch a community-based action-learning lab to accelerate innovation and application of systematic approaches to civic stewardship.

Approach: Applies systematic methods in the civic context that are now used in successful organizations to increase local ownership for ambitious goals, and to foster innovation and collaboration for achieving them.

Opportunity: Spur progress on our most persistent and costly socio-economic and environmental problems by cultivating a national network of neighborhood-based civic stewardship initiatives. A critical mass of neighborhood efforts in 300 U.S. cities can save hundreds of billions in annual government costs, while fostering “collective efficacy” and wellbeing in communities nationwide.

Why now: Recent developments in measures (spurred by the proliferation of “public data”), social media (e.g., neighborhood websites), and monetization (e.g., social impact bonds) are “disruptive innovations” that create ripe opportunities for quantum change.

  • Delighted to have viewed the Webinar and thank you for making the slide resource available. I plan to use this in the Civic Stewardship Symposium which we are organising in Belfast, Northern Ireland, on 21 November. I am still working up the programme but plan to have a 'round room' for most of the day to let people tell each other what is happening in their place in terms of civic stewardship and to allow people to ask 'How did you do that?'.
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Systematic Civic Stewardship: Action-Learning Lab: Strengthening Civic Engagement

  1. 1. Promoting vital cities by building thriving neighborhoods… • Enabling communities to shape both practices and policies for measurable results • Establishing institutional partnerships to improve programs & fund community initiatives • Expanding a citywide network for “community-led collective impact” DRAFT – 06/2015William M. Snyder — CivicStewardship.com— Intro Version — Text Overview Overview 1-15 / A1 - Case 16-28 / A2 - Capabilities 29-40
  2. 2. 2008 3:34_ ¹Paraq Khanna, Global GovernanceInitiative, Foreign Policy, 2010 Cities are intricately inter-woven webs of communities, and our global civilization is bound together by a vital network of cities “The age of nations is over: The new urban age has begun.” …get cities right, and we can get the world right... Cities are • 50% of global population, 70% by 2050 • Economic engines: 100 U.S. metro areas produce 70% of GDP; 300 worldwide account for 50% of global GDP • Social change agents • Forces for creativity & culture • Nexus of institutions & communities • Networked across nations, spurring shifts worldwide ¹ 2
  3. 3. 3 Local socio-behavioral norms and practices drive results in many areas—health, early childhood, youth employment, safety, etc.² Disproportionate emphasis on technical solutions vs. social factors City police department implements a “community policing” program Long-standingmutual distrust between police & residents undermines collaboration Many parents with much to gain do not attend due to cultural and logistical barriers Safety City launches new program to promote child development in crucial 0-3 phase Education X Misalignment between top-down policy/ program design & bottom-up buy-in From 1970-2010, rates of poverty, drop-outs, incarceration, affordable housing, income inequities, and many chronic diseases have not improved, and here’s why: ¹Sources: Income, Income / Education / Safety / Housing, Housing / Health ²For example, the NIH Fact Sheet states that 40% of premature deaths are related to socio-behavioralfactors such as health habits (vs. genes, etc.). The Union of Concerned Scientists estimates that by eating healthy diets, U.S. residents would save $17b annually (2013);andresearch shows that increased screening for colectoral cancer alone could save $15b in Medicarecostsperyear.YetNational Cancer Institute funding (2012) for research on socio-behavioralfactors is less than $50 million dollars, vs. $3 billion oriented to technical solutions (drugs, etc.). ¹
  4. 4. 4 Community context shapes neighbors’ attitudes & behaviors, which in turn influence results Peer Groups Family InfluenceRole Models Collective EfficacyLocal Organizations Social Norms Social Networks Place IdentityBuilt Environment Norms & Practices Neighborhood Effects ¹In Great AmericanCity: Chicago and the EnduringNeighborhoodEffect, Sampson documents the influence of communities on outcomes such as health and safety, via “collective efficacy” and related factors, 2012). Galster describes a range of social influences—called“neighborhoodeffects”—that drive local outcomes (2010, pp. 2-3). See also Sampson et al. 2002, for review of research on neighborhoodeffects. Research on “social determinants of health” cites related factors, such as social isolation, culture, behavioral norms, organization access,and built environment (WHO, 2003). Framingham Heart Study Research Milestones (e.g., 1960, 1967, 1978, 2007, 2008) highlight the influential role of social cohorts. See also research by David R. Williams et al. 2009, on social determinants and health outcomes. ¹ Policies & Programs Products & Services
  5. 5. Application Products & Services Participation Policies & Programs Local organizations 5 Family engagement & influence Peer groups Communities of practice share ideas & practices and influence policy by connecting communities and institutions citywide Social Networks Role Models Felt needs & priorities Participatory problem-solving groups and “innovation circles” create solutions & lead initiatives Social Media provides news, updates & information; facilitates connections & collaboration Social norms Community Identity Funding model provides funds & incentives for local efforts that achieve measurable goals Measures of outcomes and influencing factors motivate action and guide solutions Desired Outcomes Community Outcomes Practices Norms Block stewards collect & share information; connect people; and organize events Neighborhood coalition sets goals, supports initiatives, and reports on progress Shared vision & values for learning, connecting & aligning Civic Stewardship Capabilities ¹For more on civic stewardshipcapabilities,see Appendix 2 - Capabilities, slides 29-37. ¹ Knowledge base on outcomes, programs, policies, and practices (health, etc.)
  6. 6. https://youtu.be/RnOewPqjH_E http://vimeo.com/114074910 Youth surveyed 150 peers in theneighbor- hood to identify gaps & opportunities Youth participated in “innovation circles” to improve programs & design new ones Opportunity: Many youth seeking employment are unaware of jobs programs or have trouble completing the application process YouthHub response • Started a campaign to raise awareness about jobs • Organized job fair to help youth to fill out apps. & meet employers • Leading a peer-group job readiness course to build skills • Building a youth jobs website and social media tools • Surveying employers to identify their needs and capacity ¹Click on “play” arrows in photos for 2-minute videos of YouthHub survey, innovation, and organizing efforts; for more, see slides 17-27, or URBAN Boston slides. ¹ 6 http://vimeo.com/114074675 Youth coalition surveyed the neighborhood to find ways to increase youth employment Q #71: Commenton your experience with the following youth employment agencies: ABCD / SummerWorks I’ve never heardof this I’ve heard of it, but never applied I’ve been placed in more than 1 job I’ve been placed in a jobI’ve applied, but never been placed in a job 10 20 30 40% 0 Youth designed and organized a job fair to connect peers & employers for new jobs
  7. 7. 7 Coalitions and block stewards identify ripe opportunities, organize initiatives, and expand efforts over time to achieve community goals Legend:Arrow lengths indicate first-phase cycle times; colors represent issue types Time 1x 2x 5x 10x Identify Design Apply Initiative cycle Youth Workshops Job Fairs Youth Survey Youth HUB Online Housing Survey Education Surveys Collective Efficacy increases with skills, relationships & belief gained via shared experience & success Employer Workshops Housing finance strategies Health Outreach Community policing partnership Youth Workshops – 6 months Education Survey – 90 days MediaMethodsCoalitions Block Stewards Measures Adapt / Extend Monetization… Socio-economic return vs. cost (x)
  8. 8. 8 Issue-based coalitions steward community initiatives & institutional offerings for results Neighborhood Coalition Health Housing Employment Coalition Safety Education Built Environment Culture/Arts Neighborhood coalition provides overall coordination and builds capacity to enhance wellbeing Issue coalition functions • Engage residents & stakeholders • Survey neighborhood priorities • Set measurable goals • Design & implement initiatives • Partnerwith institutions& communities • Assess & report progress • Promote community stewardship ¹ ¹For more on issue-based coalitions and block steward roles, see Appendix 2 - Capabilities, slides 34 & 36. Photos feature members of the TNT neighborhoodcoalition.
  9. 9. Employment Health Education Housing Safety Indicators •Youth employment •Adult employment •Income levels •Local economy • Asthma • Hypertension • Cancer screening • Diabetes •Early childhood •Kindergarten ready •Third-grade reading •H.S./Collegegrad.rate •Defaults/ Evictions •Displacement •Dilapidation •Energy costs •Violent crime •Property crime •Perceivedsafety •Incarceration Goal(s) vs. Actual Increaseyouth employment from 30% to goal 60% in 5 years Reducepediatric asthmarate from current 12% to goal 3% in 5 years Societal $ value Income value ~$.7m; long-term societal value ~$2m/yr. Reduction from 60 to 15 children = 45 x $750/year/child = ~$35,000/year Programs/ Providers/ Payers • Youth programs • Non-profit employers • Businesses • Governmentprograms • Health Center • School • Employers • Mass Health, Etc. Targeted Partner(s) Youth programs seek to increase youth readiness and apps.; businesses seeking to hire more qualifiedyouth Health center seeks to increase program participationto double screening and early treatment “Pay for Success” contract goals • Double enrollmentin youth jobs programs • Increase participation and retention rates • Willingto pay$15,000/yearfor outreach & improved results • ROI 10:1; long-term ~30:1 • Increase enrollmentin “breathe well” program to 40 families • Increasing screening & early treatment rates from 40 to 80% • Reduce prevalence 10% in 2 years • Willingto pay$5,000/yearforoutreach &measurableimprovements Partner learning & innovation goals • Improve design of application process • Develop new roles for youth outreach workers • Scaleapproach toneighborhoods citywide to expand impact • Improve impact of “breathe well” program on clinicalresults • Reduceoutreach,etc.costsofprogram • Identify new program opportunities • Willingto pay$2,500 forcommunity- basedaction-researchto improveresults Communities and partners can identify areas where providers are willing to pay for success TNT IllustrativeIllustrative Note: “Platformcosts” (for community measures, media, etc.) can be leveraged across multiple issues, and as more initiatives are launched, allocated platform costs decrease. Over a 5 to 10- year time horizon, new norms and practices become established; & socialized improvements persist while intervention costs decline. 9 Note: “Platformcosts” (for community measures, media, etc.) can be leveraged across multiple issues, and as more initiatives are launched, allocated platform costs decrease. Over a 5 to 10- year time horizon, new norms and practices become established; & socialized improvements persist while intervention costs decline. Pilot is in the Talbot-NorfolkTriangle Neighborhood,pop. ~1,500
  10. 10. ¹This schematic figure illustrates the estimated increased impact of interventions,including products and services as well as policies and programs. The white space under the “with stewardship” line accounts for costs of the civic stewardshipplatform, which are minor compared to the impact. For research on the influence of collective efficacy and associated neighborhoodeffects, see Sampson (2012) and Galster (2010, pp. 2-3). Enhanced Outreach & Implementation Accelerated Learning & Innovation Sustained Participation & Enculturation Time Efficacy of Intervention Results with civic stewardship Results without civic stewardship Increased impact by leveraging the neighborhood effect¹ Depreciation, Turnover, Reduced Funding & Support Adaptivity & Resilience Providers dramatically improve results by partnering with capable community coalitions 10
  11. 11. 11 Residents Residents Residents Residents Residents Non-Profit Providers Government Agencies Social Enterprises Businesses Provider Benefits • Participation/Purchases • Implementation • Retention • Innovation • Lower costs, Higher returns • Sustainability • Dissemination Resident Benefits • Awareness & Access • Confidence & Motivation • Coaching & Support • Solutions that fit needs • Funding for initiatives • Increased wellbeing • Collective efficacy Residents ¹Direct platform costs cover funding for coalition coordinator(s)and block stewards (including social media moderation), about $50,000 for a neighborhoodof 2000; indirect costs for measures,media, coaching, etc. are approximately $25K/year, decreasing as local capacity increases. (Estimated value of potential financial benefits for overall increased savings and revenues are over $2m per year.) Of course, the preponderance of platform contributions are voluntary time and resource commitments by neighbors and local organizations,which the platform facilitates. Providers (all sectors) help fund the platform, which community members lead & support¹ Resources Initiatives Measures Social Media Monetization Communitiesof practice Block StewardsCoalitions Innovation Shared vision & values Knowledgebase Stewardship
  12. 12. Neighborhoods with goals, measures, and capable coalitions can partner with institutions to leverage their collective knowledge, influence & ownership for results Communities and institutions can work together to define shared goals; measure results; and improve programs & policies as well as practices Institutions provide an array of programs and policies citywide; but “collective impact” is limited without community partners¹ 12 ¹Several sources highlight the importance of community partnershipfor “collective impact”: ArecentarticlefeaturedbytheCollectiveImpactForumasserts:“Collective impact efforts must always have the community in their line of sight” (2015: 14; see also 5-7). And a comprehensivereview of place-based initiatives in the U.S. argued for a “nested” approach to integrating institutional policy-making and community engagement: “In a nesting scheme, neighborhoodinitiatives fit together within larger system reforms in a mutually reinforcing way” (Placed-BasedInitiatives in the Context of Public Policy and Markets, E. Hopkins, 2014: 20; blog summary). Media MethodsCoalitions Block Stewards Measures Monetization Communities of Practice…KnowledgeBase
  13. 13. 13 • Enhancing and expanding the pilot initiative: neighborhoods, capabilities, issues & organizations • Identifying providers and investors to develop the “partner to providers” funding model • Cultivating a community of practice on civic stewardship, including community activists, capability partners (measures, media, etc.), provider organizations, funders, and researchers¹ ___________
  14. 14. 2015 Goals: Demonstrate pilot efficacy, build capabilities, establish funding model 2015 2016 2017 2018 2019 Number of participating neighborhoods (N) (~2000 pop.) 1 5 10 15 25 Neighborhood Staff: coalition coordinators & stewards 50K 250K 500K 750K 1.25m Neighborhood seed funds for locally led initiatives 25K 125K 250K 375K 625K CSI Capabilities Platform (measures, media, etc.) 75K (75K/N) 200K (40K/N) 325K (33K/N) 450K (30/N) 575K (23K/N) CSI Storefronts (125K each) — — 125K 125K 250K Total Costs $150K $575K $1.2m $1.7m $2.7m Outlook¹ • Leverage CSI Platform across a growing number of communities for increased impact and reduced cost • Tipping point in Boston for establishing CSI capabilities is about 25 high-opportunity neighborhoods; including a critical mass of institutions for partnerships & systemadaptation • Neighborhood storefronts (p. 38) help support and institutionalize local application of stewardship capabilities • CSI community of practice builds the discipline and spreads the work within and across a growing number of cities (in U.S., about 70% of the population lives in 100 metro areas) Scaling strategy 14 ¹Over time, costs are increasingly covered via provider partnership contracts (versus grants). Most neighborhoods are Boston-based. Each storefront (p. 38) serves area with ~10,000 pop.; see Overview pp. 3-4 for growth strategy. ²Total annual governmentalcosts in these areas average $10,000/resident nationwide.The U.S. NeighborhoodRevitalizationInitiative “conservativelyestimates” that the cost of aggregate child poverty alone is $620b per year (~$2,000/resident), due to “reduced skills development and economic productivity, increased crime, and poorer health”(2010: 5). Typical CSI components and annual costs at neighborhood level • Coalition coordinator(s) (~$25K) • Block stewards (~$15K) • Neighborhood dashboard steward (~$10K) • Seed funding for community-led initiatives (~$25K, dependingon ROI opportunities) • Platform for Measures, Methods (e.g., innovation circles), Media & Monetization (~$25K) Total costs about $100,000 per neighborhood with 2,000 population, ~$50/resident Impact potential is over $2 million per neighborhood (20:1 ROI), via improved results in targeted areas (employment,health,education,housing& safety),~$1,000/resident²
  15. 15. 15 Cultivates communities (~2000-10,000 pop.) as strategic actors for vital cities & regions, in which residents & stakeholders shape both practices & policies to achieve targeted results Applies a synergistic set of stewardship capabilities—many only recently available—and develops local capacity via action-learning efforts that address ripe opportunities Increases efficacy of institutional programs and policies via community partnerships that promote co-creation and ownership, not only coordination and outreach Establishes a sustainable investment model based on payments for measurable outcomes that benefit both institutions and community residents; not dependent on grants Achieves “community-led collective impact” citywide by working across levels & localities; rather than focusing mainly on institutional collaboration or only in particular communities 1. 5. 4. 3. 2. Capabilities Stewardship Communities Citywide InvestmentsPartnerships
  16. 16. ²“While many of the…communitychange endeavors of the past 20 years can identify improved outcomes for some residents…,these investments have not aggregated to improvements in neighborhood-wide well-being or produced population-level changes in, for example, infant mortality rates, graduation rates, or income,” Aspen Institute Roundtable on Community Change, Voices from the Field III, 2010 (17). From: Outsiders driving community change To: Transformative communities leading change Institutions manage design & implementation of programs Local groups frame problems; co-create and apply solutions Big solutions for big problems; pilots with 3-5-year horizon Synergistic mix of small- & large-scale, short- & long-term Large population (20,000+) areas, working in isolation Micro-neighborhoods, linked with peers, locally & city-wide Institution-based, service- delivery, policy-driven Residents lead practice changes via peer groups, families, etc. Program assessments for external evaluation; conducted by experts Population-based measures for learning & innovation; collected and used by trained residents Capacity-building mainly for leadership & organizations Community capability platform: measures, methods, media, etc. Dependent on short-term grants Sustainable impact investments, based on measurable results Top-down policy-making Capable community groups are powerful policy-making partners ¹Map shows Boston neighborhoods (in blue) that have been distressed (i.e., high rates of poverty, crime, etc.) for decades (Jennings, Tufts Univ. 2009, p. 4) Current State After decades of concerted efforts, “distressed” neighborhoods in Boston continue to struggle in areas such as poverty, crime, disease, and drop-outs.¹ Nationwide, community-change efforts have had little effect on population-based outcomes.² Transformative communities need robust, resident-led, civic stewardship capabilities PersistentlydistressedBostonneighborhoods 16-A1
  17. 17. • Millennium Ten plans for “comprehensive community change” • Holds inclusive gatherings, surveys residents, identifies issues • Teams develop range of initiatives and assign champions • Sponsor provides seed funds for nominated initiatives • 3rd-year report highlights importance of clear goals, resident leaders, sustainable funding, and solutions for “activist fatigue” M-10 Initiatives¹ • Youth HUB • Washington Street Corridor • Community Café • Eco-Innovation District • Men of Color, Men of Action ¹For more on the Millennium Ten community change process and descriptions of these and other initiatives, see the M-10 “Community Contract,” 2013 Map shows Codman Square neighborhood, pop. ~35,000 and Talbot-NorfolkTriangle, pop. ~1500 17-A1 TNT
  18. 18. We began by partnering with a coalition focused on youth employment in a small neighborhood with a strong capacity for collective action Boston Project Organization Start-up Youth Employment Issue Measures Civic Capability TNT Neighborhood • TNT Neighborhood (Talbot-Norfolk Triangle), ~1500 pop., is defined by both geography and resident identity • Youth Employment Issue had been targeted as a priority by broad base of residents in Codman Square (via M-10) • Anchor Organization has been engaging neighbors for 15 years to lead successful improvement initiatives • We co-created a Logic Model and Measures Capability to help identify opportunities and lay the foundation for participative “innovation circles” 18-A1
  19. 19. “It’s a cliché of management that if you don’t measure something, you can’t manage it….And it applies as much to communities as it does to multinational corporations.” Measures matter for innovation, learning, alignment, and monetization And it matters who leads local measurement initiatives, because accessing, collecting, and accurately interpreting community data requires active participation by local residents and organization stakeholders Fast Company article on community measurement initiatives, 2012 “To learn, there must be clear benchmarks and data linked to the desired outcome. Focusing on outcomes and impact will be a paradigm shift…for community development.” Nicolas Retsinas, Harvard Business School, Investing in What Works for America’s Communities, 2012 Measures 19-A1
  20. 20. Youth • Create support network for youth • Identify and support youth at risk • Increase funding for youth jobs via advocacyand “impact investing”sources • Training for skills and job readiness • Career counseling/job placement Employers • Businesspeople meet youth before hiring • Create support network for businesses • Identify “youth ready” employers Local Conditions • Create list of entry jobs available • Strengthen community-school linkages Youth Employability • “Employability” indicators include education, career plans, risk factors, personal development, etc. Employer Readiness • “Youth ready & willing” factors (ability to train, flexibility, etc.) Local Conditions • Neighborhood context, including job market (number & type of jobs available) Youth Employment • Percentage of youth with jobs • Pay levels (as age-skill appropriate) • Quality of jobs (e.g., career vs. temp.; “hard skills”/marketable; meaningful) Employer Success • Improved results • Increased social impact • Increased support from community Community Wellbeing • Reduced poverty • Business growth • Reduced violence • Reduced incarceration • Increased civic engagement Interventions/Ideas OutcomesInfluencing Factors The Youth HUB neighborhood coalition began by building a youth employment logic model as a basis for determining what data to collect and how to interpret it Model 20-A1
  21. 21. Activities & achievements • Organized multi-stakeholder coalition and youth surveyor team • Established shared logic model and measurable indicators • Identified public data sources and new data to collect • Designed and tested survey instruments • Developed tools & methods for collection, analysis & reporting • Surveyed youth in catchment areas Challenges & opportunities • Social trust in neighborhood • Access to institutional data • Ensuring data completeness and validity • Surveyor skills and team performance (quantity, quality, etc.) • Building community awareness and support 21-A1
  22. 22. Activities & achievements¹ • Organizing and displaying quantitative and qualitative data • Analyzing data for patterns, insights, and new questions • Conducting reviews with youth surveyors and experts • Facilitating innovation circles with diverse stakeholders • Discovering and developing ideas to test and implement Challenges & opportunities • Engaging array of residents, partners & stakeholders to generate ideas and support implementation • Identifying best opportunities, considering feasibility, impact, synergies, and time horizons • Communicating value of proposals for support and funding • Ongoing assessment and adaptation based on results ¹For more detail, see the Youth HUB presentation slides and video of presentation to researchers and activists, co-sponsored by URBANBoston and Millennium Ten 22-A1
  23. 23. Peer groups • Youth Cohort* Public awareness • “Hire Local Youth!” campaign Projects/Social enterprises • Website and social media to facilitate job searches and employment matches* • Social enterprise to employ youth* Partnershipswith organizations • Redesign application process with employmentorganizations* • Employer readiness workshops Policies/Programs • Reduce bureaucratic burden for subsidized employment • Funding youth employment for neighborhood small businesses *Proposals now in development Illustrative Proposal¹ (Y.E. in TNT+CIA) Goal: add 80 PT jobs = ~$.7m income + $1.5m long-term socio-econ. benefits= ~$2 million Youth Emp. ideas in development: • Youth Cohorts - $35K (contract staff) • Improved application process – Partners • Info/job match website – $25K (staff) • Employer workshops – Social Enterprise Costs for Civic Stewardship Platform @ $50/Resident = $100K (pop. 2000) ROI (with platform allocations): ~10/30:1 Other stewardship opportunities: Health, Housing, Safety, Education, Economy, etc. Methods Innovation circles and other methods produce an array of solutions that leverages the complementary strengths of peer groups and institutional partnerships; of social influence and social enterprise ¹“Platformcosts” (for community measures, media, etc.) can be leveraged across multiple issues. As more initiatives are launched, these allocated costs decrease. Note that proposed interventions can also improve results for other priority issues (e.g., parent groups for early childhood development), with similar returns; over 5-10 year horizons, population-based improvements continue, while intervention costs decline (once new norms and practices are established). 23-A1
  24. 24. Capabilities • Youth Emp. Logic Model • Innovation Methods • Impact Grant Neighborhoods • CIA Neighborhood Issues • Health Organizations • City of Boston • ABCD, CSNDC, BOLD Teams, Youth Jobs Coalition, etc. • Jerusalem Furniture, 912 Auto Center, Merchants Assoc. • Tech Boston, UMass, Boston College • Rescue Church Boston Project Codman Square Youth Emp.Measures TNT TNT/Youth employment pilot has grown in ways that point out promising paths for expansion 24-A1
  25. 25. TNT Youth Employment Measures Monetization Methods Media Model Vision & Values CIA 923 Health Early Childhood Codman Square Expand to a nested network of neighborhoods Government agencies Non-Profits & Foundations Businesses Schools & Universities Faith Organizations Address an array of interrelated issuesBuild a synergistic set of stewardship capabilities Engage the collective influence of organizations We have action-learning opportunities on all fronts: capabilities, issues, neighborhoods & organizations 25-A1
  26. 26. TNT CIA 923 Communities of Practice connect people to learn and leverage capabilities city-wide Codman Square Community Youth Employment Health Early Childhood Peer Cohorts Stakeholder Coalitions Community of Practice Collaborative Leadership e.g., Block Stewards Collaborative Leadership by diverse participants is distributed throughout Peer Cohorts bring people together to build skills and achieve personal goals Place-based Communities include nested sets of neighborhoods Stakeholder Coalitions convene players to steward targeted community outcomes An ecology of “co-leaders” in various community contexts guide interrelated stewardship activities 26-A1
  27. 27. An emerging meta-community will seed, sustain, and scale the work—within and across cities Youth Employment 923 Health Early Childhood Codman Square Boston Providence Hartford… Energy Sustainability Safety Measures Monetization Methods Media Model Vision & Values Meta-Community Dudley Square Mattapan TNT Government agencies Non-Profits & Foundations Businesses Faith Organizations CIA Neighborhoods Capabilities Issues Institutions Key Schools & Universities 27-A1
  28. 28. How to define neighborhoods (geography, population, identity, assets, etc.) in metro-wide contexts? How to organize a neighborhood coalition—with requisite legitimacy, capability, and sustainability—that coalesces diverse residents and organizations for ongoing community stewardship? How to develop “block stewards” who can build social trust for collecting data on relevant norms and practices; share information about solutions; and enable residents to lead on issues they care about? What level and types of knowledge regarding key issues (health, etc.) are needed for neighborhood coalitions to develop local initiatives that can achieve meaningful, measurable outcomes? How to identify, collect, and organize data from a range of sources—including public, institutional, and community—in ways that best assure validity, completeness, and usefulness? What are the best methods for engaging neighbors and other stakeholders in diverse stewardship activities (face-to-face and virtual), such as: prioritizing challenges, solving problems, spurring innovation, raising awareness, building relationships, strengthening community identity, and getting things done? How to design an accessible community dashboard that is accurate, useful, engaging (e.g., with game apps), and adaptable for promoting learning and collaboration across neighborhoods? What types of data do “pay-for-success” investors require to fund multi-faceted efforts for population impact; as an alternative (or complement) to measures for determining program impact? How to engage institutions to form stronger partnerships with neighborhood-level initiatives (e.g., health agency that enhances outreach by working with block stewards), and to improve cross-level goal alignment? How to cultivate communities of practice that steward influence as well as knowledge: for shaping institutional programs and policies, and for promoting learning and collaboration across neighborhoods? The Boston-based pilot draws on world-class resources to promote discipline development ¹For example, during the pilot, we co-developedthe participativesurvey instrument and approach with experts at UMass Boston’s Center for Social Policy. Indeed, Boston (recently featured as the social impact city) is replete with world-class experts in key areas of the CSI platform; for example: Boston Indicators on measures; URBAN and BARI (and members’ 20+ local universities)for expertise on issues; IISC on participatorymethods; Urban Mechanics and the Engagement Lab on social media; and Social Finance and the Kennedy School’s Social Impact Bond TA Lab on monetization. ¹ 28-A1
  29. 29. 29-A2 Civic Media Facilitate participatory efforts to collect, share, interpret, and act on community information Monetization Mechanisms “Pay for performance” instruments and crowd-funding sites fund initiatives that achieve measurable results StewardshipMethods Promote collaborative problem- solving, learning, and innovation Measurement System Population-based goals and rigorous measures guide learning and innovation and align motivation of diverse players Vision & Values •Results •Capacity •Community •Aligning •Learning •Connecting Co-Leadership Community members who foster peer groups, coalitions and networks; and who apply stewardship capabilities Multi-levelCommunity Structures Neighborhood coalitions and communities of practice promote local action and inter-local learning, collaboration, and institutional change Models of Issue-relatedPractices Logic models for societal issues (health, housing, etc.) that show key drivers at the neighborhood level as well as interventions & outcomes
  30. 30. Measures of population-based outcomes, drivers, interventions, and neighborhood context are collected and interpreted by coalitions of residents and specialists,using both public and local data sources 30-A2 Foreclosures in Prince Georges County, MD From Neighborhood Info, DC Housing conditions map based on public data and a “community engagement mapping” initiativein Louisville, KY Measurement System • Boston Indicators Project • San Francisco data • Chicago crime data • Baltimore civic data, by neighborhood • Cincinnati education data • Community participatory research Participatory measurementby the Louisville Network for Community Change (video) Note: A related community measurement proposal outlines a frameworkfor a “community measurementsystem.”
  31. 31. Participatory skills and methods enable diverse stakeholders to discover common ground and to learn and act together for achieving shared goals 31-A2 Frame: Residents work with public health experts and local professionals to identify areas for improving neighborhood health outcomes; they target pediatric asthma and exposure to toxic lead as priorities Action: Coalition-led campaign raises awareness among residents and other local stakeholders (schools, businesses, etc.); new social enterprises provide “safe home” services; city agencies and health clinics incorporate new practices to improve screening and provide affordable solutions for families Illustrative ¹For over 100 additional examples of methods for participativeproblem solving, civic engagement,etc., see list at the National Coalition for Dialogue and Deliberationwebsite; also a slide presentationon best practices for community-organizing. Design: Team gathers data on results, analyzes key factors (e.g., home conditions); & plans efforts to engage residents & organizations to increase screening, prevention, and early treatment Evaluate: Health coalition raises screening rates for lead and asthma; cuts lead exposure 25%, and reduces emergency room visits for asthma by 50% ParticipativecivicartinN.O.: “BeforeI die…” Stewardship Methods¹ • Participative problem-solving • 21st Century Town Meetings • Public dialogue & deliberation • Human-Centered Design • Open-source collaborativedesign • Study Circles / Public workshops • CollectiveImpact/ Asset-basedCD • City-design charettes (case) • Heart and Soul Comm. Planning • Community PlanIt • Future Search / Open Space • RightQuestions / Quest.Campaign
  32. 32. Media facilitate participatory efforts to collect, share, interpret, and act on community information 32-A2 Civic Media • Urban Mechanics • Fixing local problems • Engagement Lab’s CommunityPlanit • Neighborhood participation platform¹ • Neighborhood social network site • City-wide collaboration site NYC“ChangebyUs”website “NorthCommons”communitylistserv (Cambridge,MA) ¹A blog post at E-Democracy.org lists ways that civic media can enhance neighborhood initiatives.
  33. 33. playground “Pay for success” instruments can provide sustainable funding streams for civic stewardship initiatives that achieve measurable, population-based results 33-A2 Local crowdfunding (Detroit Soup) Monetization Mechanisms • New York, New York – Safety • Boston, Massachusetts – Safety • Salt Lake City, Utah – Education • Fresno, California – Health • United Kingdom– Children - Homeless “Sharing economy” strategiesNYC socialimpactbond(detail)funds servicesfor adolescentinmates Intermediary organization Servicedelivery organization
  34. 34. 34-A2 Examples of issue-based neighborhood coalitions • MOMS Partnership for early childhood development • Magnolia Place CommunityInitiativefor healthy children • Village at Market Creek for social and economic impact • Concord Can! for sustainable energy • Issue-specific coalitions (e.g., on energy) conduct participative innovation forums and organize local efforts • Participants are residents and local organizations who learn what works and lead initiatives they care about • Initiatives engage social cohorts (families, friends, block groups, clubs, faith communities, etc.) to shift local practices • Neighborhood coalitions use collective goals and rigorous measures to spur learning, motivation, and monetization “Human-centereddesign” workshop ”ParticipatoryChinatown” game Illustration: Dorchester Energy Coalition Neighborhood energy-habits survey Insulation initiative Sustainableenergy campaignand workshops Greenjobs foryouth Energy sustainability game Socialmedia energy-saving apps Storefront for Urban Innovation (Philadelphia) Design Studio for Social Innovation (Roxbury) “GoGreen” apartment buildings Discountson energy-saving devices Neighborhood groups in action Energy Coalition
  35. 35. 35-A2 Neighborhood EnergyCoalition Neighborhood Energy Coalition Illustration: Boston Energy Community of Practice • Issue-specific communities of practice organize for inter-local knowledge-sharing, networking & collective action • Build participants’ knowledge base with online resources, participant directory, tools & methods, cases, etc. • Establish inter-level relationships between communities & institutions (all sectors) to shape policies & programs • Network with coalitions & institutions across cities—for innovation & systemic change at national & global levels Examples of city-wide communities of practice¹ • Great Neighborhoods Network • Boston Alliance for Community Health • Los Angeles Neighborhoods Revitalization Workgroup ¹Communities of practice that connect issue-specific practitioners across localities and organizations have been applied in all sectors; for government and civic applications,see Snyder & Briggs, 2003; see also Wenger & Snyder, 2000; and Wenger, McDermott & Snyder, 2002.
  36. 36. ¹ Resident leaders are known by a number of names (“ambassadors,”“parent leaders,” “outreach workers,” “promotoras,” “block captains,” and others); and they have been active in community-engagementefforts to address a variety of issues, including early childhood, maternal mental health, family wellbeing,and safety. How co-leaders engage neighborhood influences for community wellbeing²Examples of community stewardship roles¹ Represent & Engage Local Organizations Promote Vital Place Identity Shape Built Environment CommunityOrganizing& FamilyIssuesMOMS Partnership Resident leaders collect community data; inform residents about services & opportunities; build & broker relationships; organize civic groups; and model civic engagement as an enriching experience Cease FireBoston Children Thrive Form & Support Peer Groups Act as Role Models Provide Leadership for Collective Efforts Activate Stewardship Capabilities (e.g., measures & media) Weave Social Networks Shape Social Norms Coach Families ² These influences are depicted on slide 4 as key drivers that affect issue-specific practices (health, housing, etc.) at the neighborhood level; cf. Galster, 2010, pp. 2-3. 36-A2
  37. 37. Learning about the issues and innovative solutions…even when these challenge long-held basic assumptions Aligning to shared goals for the greater good…even as the vision evolves based on new experiences and insights Building civic capacity to improve results in terms of strength, scale, scope, and sustainability Achieving results in targeted areas (health, education, etc.) Becoming more conscious, caring members of interwoven, transformational communities, for current and future generations¹ Connecting with diverse others to build trust and reciprocity…even with those who have conflicting interests and ideologies Vision Values ¹This echoes Martin Luther King Jr.’s call for a “beloved community [that] will require a qualitative change in our souls as well as a quantitative change in our lives”; and it calls for transformation that occurs across levels, including personal, communal, and societal. 37-A2 Purposes complement principles, both fundamental and transformational
  38. 38. Neighborhood Civic Stewardship Storefront (illustrative scenes)² ¹Civic stewardshipcapabilities—includingmethods,media,measures,andmonetization— are also known as components of a “civic infrastructure” or “backbone organization,” andcontributeto acommunity’s“collective efficacy”forimprovingresults. The Storefront for Urban Innovation (Philadelphia): “A physical place where community members can learn aboutandcollectivelycreateanurbanagendafor theircity”(winnerofthe2012 TED Prize for“theCity2.0”) Energy Coalitio n Brooklyn Brainery – a place for “accessible, community-driven, crowd-sourcededucation” ²See sources on slide 34. Other examples of storefront-like community spaces include “The Open Works” (London), “Mayor’s Living Room” (Rotterdam), Haley House (Boston), D:hive (Detroit), and Starbucks’ “Community Stores.” Build & apply civic stewardship capabilities¹ Conduct workshops, events & engagement efforts Provide a vital neighborhood meeting place Convene issue-based neighborhood coalitions Facilitate institutional support for local initiatives Scale capabilities & results via inter-local networks 38-A2
  39. 39. 39-A2
  40. 40. “By making communities of our cities we take a giant stride toward world community, and in the end lasting peace will come when…world community has been achieved.” -- Lawrence Haworth, The Good City Facebook interactions across cities worldwide (source) 40-A2

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