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ERP Consultant Waleed Helal

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ERP Consultant Waleed Helal

  1. 1. Waleed Mohammed Kamel El Said Helal 104Amin Mostafa St,from mohamed askr st, el Zahraa st, Eastern Ain Shams ,Cairo , Egypt +202-24267956 +20103868402 - Seeking to find a suitable chance to join the real-life work and proof my talents in the fields of ERP consultation Implementer & Presales Career Objectives - Get an excellent level in the field of Business Solutions ERP. - Master different types of Business Solutions ERP studies - Work in a friendly and motivated environment that helps me to develop my skills. Employment history 1. ERP Consultant AX 2009 From 06/2010 To date Compact Job Description: - professional services (implementation – Training – Documentation). ERP diagnostics - perform presales activities: such as client need assessment, presentations, d emos, POCs, technical proposals - Perform After-sales activities: such as solution delivery project management, installation, implementation, customization, training, technical support… 2. Business Solutions Consultant (GP – AX 2009 - BI ) From 12/08 To 06/2010 At MEGACOM Projects: partners electronics 3E – EL RASHEDY EL MEZAN Job Description: - Professional services (implementation – Training – Documentation). ERP diagnostics - perform presales activities: such as client need assessment, presentations, d emos, POCs, technical proposals - Perform After-sales activities: such as solution delivery project management, installation, implementation, customization, training, technical support… - Work closely with clients and partners technical teams to achieve assigned objectives.
  2. 2. 3. Trainee From Jan07 to Dec08 At Fujitsu MCIT Training on Microsoft Dynamics™ Great Plains 10.0 Projects: WEMAA Courier Service 4. Sales & Call Centre Manager From Dec07 – Nov08 At AlMoasher for Stock Market Services (Al Awael Company) Job Description: - Controlling in bound and out bound calls by managing IVR configuration system. - Making call scenario, call process and work cycle in call centre - Make customization to CRM (ACT CRM) - Developing training plans for senior & junior team members. - Monitoring and develop action plan for each team member - Evaluating team performance. - Use all acquired skills from Speed Send training to maintain the professional customer service handling - Ensures efficient day-to-day operations of the call center through constant monitoring of CSR performance, proper functioning of equipment, seating arrangement and system availability. - Ensures that all call center members comply with department customer satisfaction standards and SLA. 5. Senior Customer Care From 09/06-12/07 At Al Awael (IT House) Job Description: - Responsible for client’s kick off meeting to plan for the system and the process and collect data for making customization for the software. - Coordinating and planning projects with the manager Cairo Head office, and the others branches. - Taking the proper actions to solve technical issues with the Technical department. - Preparing reports concerning customers' complaints. - Preparing reports concerning the business flow inside the department. - Improving the performance to gain customer satisfaction. - Conducting customer training courses.
  3. 3. 6. Customer Service Coordinator From 07/03-09/06 At Ministry of State for administrative development Job Description: - Handling governmental customers complains. - Handling the customers’ database. 7. Technical support From 07/01-09/06 At Golden Gate for computer services Job Description: - Technical support for computer components. - Handling customers' inquires efficiently. Certifications for reference : Transcript ID: 810893 Access Code: wmk4267956 Category Training center Certifications 1. Microsoft Dynamics AX 2009 Trade & Logistics 2. Microsoft Dynamics AX 2009 ERP Production NEW Horizon Microsoft 3. Microsoft Dynamics AX 2009 Dynamics Master planning AX 2009 4. Microsoft Dynamics AX 2009 Project accounting Microsoft Egypt 5. Microsoft Dynamics AX Production process Industries ERP Fujitsu Training 6. Microsoft Certified Business Management Microsoft Centre Solutions Professional Dynamics a. Applications for Microsoft Dynamics™ GP 10.0 Great plains i. Microsoft Dynamics GP Financials ii. Microsoft Dynamics GP Inventory & Order Processing iii. Microsoft Dynamics GP Report Writer iv. Microsoft Dynamics GP project series v. Microsoft Business Solutions - Great Plains Manufacturing Applications vi. Microsoft Business Solutions - Great Plains field service implementation
  4. 4. 7. Microsoft Certified Business Management Solutions Professional a. Installation & Configuration for Microsoft Dynamics™ GP 10.0 i. Microsoft Dynamics GP Installation & Configuration ii. Microsoft Dynamics™ GP Modifier with VBA 8. Microsoft Certified Technology Specialist SQL Server 2005 a. TS: Microsoft® SQL Server™ 2005 - Implementation and Maintenance 9. Microsoft Certified IT Professional ( Database Administrator - Database Developer) a. Designing and Optimizing Data Access by Using Microsoft® SQL Server™ 2005 b. Designing Database Solutions by Using Microsoft® SQL Server™ 2005 c. Designing a Database Server Infrastructure by Using Microsoft® SQL Server™ 2005 d. Optimizing and Maintaining a Database Administration Solution by Using Microsoft® SQL Server™ 2005 10. Modern advanced accounting 11. Accounting information systems (AIS) 12. Enterprise Resources Planning (ERP Business ICS-ITComplete - QLIKVIEW (Developer) intelligent (BI) - QLIKVIEW (Professional ) Business Fujitsu Training Plan your own Developing courses Centre Understanding leadership Project management Persuading with numbers Giving presentations Report writing Working in Team Customer Services Starting the Sales Creating your sales plan Business Bedaya Foundation Communication skills - time management -7 Habits - courses For Developing Emotional intelligent - Creative thinking Human Resource
  5. 5. IT Skills Category Details Database Microsoft SQL Server® 2000 & 2005 Microsoft access Platforms MS-DOS 6.22 Microsoft Windows® operating systems from 3.11 to latest windows. Microsoft Windows Server 2003®. Networks Capability of building & administrating a server(s) handling all the services, ensuring the stability & the flexibility at the same time. Wire and wireless networks infrastructure Microsoft Internet Information Service® (IIS Server) Microsoft Internet Security and Acceleration Server® (ISA Server) Hard IBM x Series Servers. ware Configure DSL routers including firewall configuration. Configure and secure wireless Access Pointes. Microsoft Microsoft Office XP, 2003 and 2007 products Symantec PC Anywhere, Net Support, Remote Assistance MS-Project 2007 MS-Visio 2007 CRM CRM (ACT 2008 a system analyst for CRM Graphics Adobe Photoshop9, Adobe Premiere 5.5 and other programs Soft Skills - Strong planning, organizational and task prioritizing skills - Diplomacy and flexibility - Problem solving - Good communication skills Language Skills: Arabic Native English Fluent (speak, read and write). French Beginner (level 3) AT LCSE
  6. 6. Personal data Gender: Male Date of Birth: 9th February 1980 Place of Birth: Cairo, Egypt. Nationality: Egyptian Religion: Muslim Martial statues: married Identify card no: 1 04851 Military service: completed. Education -Bachelor "Faculty of Education and arts" May 2001. Ain - Shams University “Faculty of Education”. English department Hard Worker Note: - I'd like to join your respective institute to increase my experience, and feel that I can add value to your respective teamwork. Many thanks Waleed Helal Hint: If you have any further questions, please do not hesitate to call or email me.