Being On All The Time

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Presentation given to UBC Jump Start Residence Advisors in 2009 on how each of their interactions with the students impact their experience at UBC.

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Being On All The Time

  1. 1. Holding the microphone… all the time<br />Matt Corker, BCOM<br />Residence Advisor 05-07<br />
  2. 2. What to expect<br />Representing UBC as a Jump Start Residence Advisor<br />---<br />2. Creating your communications touch points<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  3. 3. Holding the microphone<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  4. 4. The Best R.A.<br />What characteristics come to mind?<br />What do they wear?<br />Where are they seen?<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  5. 5. ‘Professional’ Communication<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  6. 6. R.A. Communication<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  7. 7. 3 Key Principles<br />Be authentic<br />Be consistent<br />Be a role model<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  8. 8. Authenticity<br />Keeping your voice / style<br />The real you = the RA you<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  9. 9. Consistency<br />The same message has to be given by the team<br />Online & offline; staff & students<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  10. 10. Role Model<br />Set the precedent<br />Inspire them with your being<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  11. 11. Changing Gears<br />
  12. 12. Spreading the Word<br />The best method is being you, but these can help too:<br />Print media – e.g. posters, banners<br />Social networks – e.g. Facebook<br />Social media – e.g. video, blogs<br />*Think consistency<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  13. 13. Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  14. 14. Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  15. 15. Customer Experience Path<br />Customer: Participant/Organizer<br />First interaction with Jump Start<br />Where did it happen?<br />What is it about?<br />What did they learn?<br />Who told them this info?<br />What is the follow-up?<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  16. 16. Jump Start Interactions<br />Before they arrive:<br />First non-verbal interaction:<br />First verbal interaction:<br />First social touch point:<br />(What, Where, Who, Learn)<br />What do you want to hear them say at the close of Jump Start?<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  17. 17. Big Takeaways<br />2 things you learned<br />1 thing you will do tonight<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  18. 18. Gratitude<br />Great RezLife Staff / colleagues<br />Woo Kim & David Kiloh<br />David Armano<br />Danielle LaPorte<br />YouTube<br />College Humor, This Is Dorm Life<br />Jump Start Coordinators<br />Incoming students & engaged alumni <br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />
  19. 19. Contact Information<br />Matt Corker<br />Alumni Relations Manager, Students & Young Alumni<br />604-827-3293<br />matt.corker@ubc.ca<br />http://thatsacorker.com<br />Intro<br />3 Principles<br />Promotion<br />Conclude<br />

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