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Every passenger a vip

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Every passenger a vip

  1. 1. 16 December 2010<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Every passenger a V.I.P.<br />YassineAtmani, Esther Lap, Miranda Piekema, Sven Portengen and Nargis Zamaray<br />
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  3. 3. The big issue<br />AVIATION MANAGEMENT CONFERENCE 2010<br />3<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  4. 4. Millennials<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Generation Y<br />Born between 1980-2000<br />Largest generation in the U.S.A.<br />96% has social networking account<br />70% contstantly online<br />Texting +566%<br />4<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  5. 5. Millennials<br />AVIATION MANAGEMENT CONFERENCE 2010<br />5<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  6. 6. Packageprocess<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Integrator<br />6<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  7. 7. Packageprocess<br />AVIATION MANAGEMENT CONFERENCE 2010<br />What can be learned from the package process?<br />Integrators<br />Choose type of handling for every package<br />Track and trace every package 24/7<br />Every package is handled as a V.I.P.<br />7<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  8. 8. Package process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />8<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  9. 9. The power of social media<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Campaign Donor<br />9,5 million Hyves accounts showed this message:<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />9<br />
  10. 10. The power of social media<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Youp van ‘t Hek, Twitter<br />Youpvan’tHek damages <br />reputation of T-mobile<br />10<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  11. 11. The power of social media<br />AVIATION MANAGEMENT CONFERENCE 2010<br />11<br />Customerswhoformgroups<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  12. 12. The power of social media<br />AVIATION MANAGEMENT CONFERENCE 2010<br />12<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  13. 13. The power of social media<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Role of social media in the aviationindustry<br />Access duringwhole travel process<br />Engagewithcompany<br />Complainaboutproducts/services<br />Formgroups<br />13<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  14. 14. Technology<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Smartphone <br />Internet accessibility<br />Traceable with Bluetooth/GPS<br />173,8 million sold in USA in 2009<br />14<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  15. 15. Technology<br />AVIATION MANAGEMENT CONFERENCE 2010<br />15<br />Apps for all kind of information<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  16. 16. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />16<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  17. 17. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Booking information<br />17<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  18. 18. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Booking<br />18<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  19. 19. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />To the airport<br />19<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  20. 20. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />At the airport<br />20<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  21. 21. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />Family modus<br /> Business modus<br /> Leisure modus<br /> Fast Travel modus<br /> Shop modus<br />21<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  22. 22. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />During the flight<br />22<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  23. 23. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />After the flight<br />23<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  24. 24. Future passenger process<br />AVIATION MANAGEMENT CONFERENCE 2010<br />24<br />Every passenger a V.I.P.<br />Passengers can share experiences publicly <br />Technological developments make information more active instead of passive<br />Every passenger canbetracked and treatedindividually<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  25. 25. Whowilltake care of the V.I.P.’s?<br />AVIATION MANAGEMENT CONFERENCE 2010<br />25<br />Millennials<br />Package process<br />The power of social media<br />Technology<br />Future passenger process<br />The big question<br />
  26. 26. AVIATION MANAGEMENT CONFERENCE 2010<br />

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