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Virtual Team OverviewChallenges & Successful Factors<br />Brought to you by:<br />David Kuo, PMP<br />
eXpanding your Wizdom without boundries                               Page 2<br />Contact Info<br /><ul><li>Name: David Kuo
Email: david_kuo@wizxpand.com
Cell: +886-952509872
MSN: davekuo@msn.com
Skype: davekuo0305
LinkedIn: http://tw.linkedin.com/in/davekuo
Facebook: http://www.facebook.com/davidkuo
Home Town: Taipei, Taiwan / Montreal, Canada</li></ul>PMP® Certification Instructor<br />Corporate<br />Trainer<br />SCM S...
Disclaimer<br />The views, opinions, positions or strategies expressed in this presentation are the views of the speaker a...
<ul><li>Virtual Team Overview
Challenges
Top Myth Overview
How To Succeed</li></ul>SPMI Regional Symposium 2010<br />4<br />Agenda<br />
SPMI Regional Symposium 2010<br />5<br />Before we start …. <br />Quick Survey<br />Work in Virtual Team?<br />Working “Cr...
PM
Business Owner
Customer</li></li></ul><li>SPMI Regional Symposium 2010<br />6<br />Section #1: Virtual Team <br />                  Overv...
SPMI Regional Symposium 2010<br />7<br />Definition – What is virtual team?  <br />People working in a “geographically dis...
<ul><li>Product with outsource manufacturing
E.g. Design in Europe, manufacturing in Asia
Software development team
E.g. North America and Asia team
Outsource service provider
E.g. art / programmer around the global
7/24 global customer service
E.g. airline, online shopping,</li></ul>SPMI Regional Symposium 2010<br />8<br />Example<br />
Key Characteristic<br />Reply on electronic communication<br />No geographic limitation<br />Work across time zone <br />S...
SPMI Regional Symposium 2010<br />10<br />Dimension of Virtual Team<br />MIT Research<br />
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Challenges and Key Success Factor of Managing Virtual Project Team by David Kuo at Singapore for PMI Regional Symposium 2010

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Are you doing business and managing project in Greater China region?
Stakeholder management is definitely one of key area of focus in order to succeed in management of projects. This presentation presents key challenges, area of attention and as well tips when managing projects specifically in region of Greater China, based on presenter’s experience and case studies.

The presentation will present the best/expected practice of stakeholder management while presenting the common challenges of managing stakeholder in Greater China region with actual examples. Moreover, the presentation will share tips that have been proven and successful in overcoming the challenges.

Learning Objective
• Review the standard stakeholder management process outlined by PMBOK®
• Identify the common challenges and outlined the gap between the best practice and actual practice in Greater China
• Present actual cases and tactic used in overcome the challenges

Published in: Business, Technology
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Challenges and Key Success Factor of Managing Virtual Project Team by David Kuo at Singapore for PMI Regional Symposium 2010

  1. 1. Virtual Team OverviewChallenges & Successful Factors<br />Brought to you by:<br />David Kuo, PMP<br />
  2. 2. eXpanding your Wizdom without boundries Page 2<br />Contact Info<br /><ul><li>Name: David Kuo
  3. 3. Email: david_kuo@wizxpand.com
  4. 4. Cell: +886-952509872
  5. 5. MSN: davekuo@msn.com
  6. 6. Skype: davekuo0305
  7. 7. LinkedIn: http://tw.linkedin.com/in/davekuo
  8. 8. Facebook: http://www.facebook.com/davidkuo
  9. 9. Home Town: Taipei, Taiwan / Montreal, Canada</li></ul>PMP® Certification Instructor<br />Corporate<br />Trainer<br />SCM Solution Consultant<br />
  10. 10. Disclaimer<br />The views, opinions, positions or strategies expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of Project Management Institute Singapore Chapter (SPMI). SPMI does not guarantee the accuracy of the data included in this presentation and accepts no responsibility for any consequence of their use. Terminology used may not necessarily be consistent with PMI official terms.<br />SPMI makes no representations as to accuracy, completeness, currency, suitability, or validity of any information of this presentation, and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.<br />SPMI Regional Symposium 2010<br />3<br />
  11. 11. <ul><li>Virtual Team Overview
  12. 12. Challenges
  13. 13. Top Myth Overview
  14. 14. How To Succeed</li></ul>SPMI Regional Symposium 2010<br />4<br />Agenda<br />
  15. 15. SPMI Regional Symposium 2010<br />5<br />Before we start …. <br />Quick Survey<br />Work in Virtual Team?<br />Working “Crazy hours”<br />Preference: Virtual team or Co-Location team?<br /><ul><li>Team Member
  16. 16. PM
  17. 17. Business Owner
  18. 18. Customer</li></li></ul><li>SPMI Regional Symposium 2010<br />6<br />Section #1: Virtual Team <br /> Overview<br />
  19. 19. SPMI Regional Symposium 2010<br />7<br />Definition – What is virtual team? <br />People working in a “geographically dispersed team” and using technology to communicate and collaborate, across time zone and organization boundaries. <br />
  20. 20. <ul><li>Product with outsource manufacturing
  21. 21. E.g. Design in Europe, manufacturing in Asia
  22. 22. Software development team
  23. 23. E.g. North America and Asia team
  24. 24. Outsource service provider
  25. 25. E.g. art / programmer around the global
  26. 26. 7/24 global customer service
  27. 27. E.g. airline, online shopping,</li></ul>SPMI Regional Symposium 2010<br />8<br />Example<br />
  28. 28. Key Characteristic<br />Reply on electronic communication<br />No geographic limitation<br />Work across time zone <br />SPMI Regional Symposium 2010<br />9<br />
  29. 29. SPMI Regional Symposium 2010<br />10<br />Dimension of Virtual Team<br />MIT Research<br />
  30. 30. SPMI Regional Symposium 2010<br />11<br />Key Differences from Co-Located Team<br />Communication Method<br />Face To Face<br />Virtual <br />
  31. 31. SPMI Regional Symposium 2010<br />12<br />Benefit vs Drawback Analysis<br />Cost saving / Lower overhead <br />Best of breed resource<br />Flexible working hour<br />Elimination/decrease of non-value added time<br />Potentially more time with family <br />No face-to-face environment for<br />personal engagement experience<br />body language<br />Personal trust building<br />Required self-discipline<br />Required physical strength for cross time zone collaboration<br />
  32. 32. In response to competition<br />Lower Cost <br />Outsource (e.g. software, oversea manufacturing) <br />Traveling Expense <br />Faster Turn Around <br />Decrease cycle time (e.g. 2 team working 24 hr) <br />Better Service<br /><ul><li>Global 7 x 24 service (e.g. call center) </li></ul>SPMI Regional Symposium 2010<br />13<br />Why Virtual Team over Co-Location<br />
  33. 33. In response flexibility<br />Resource is not constrained by boundaries<br />e.g. across enterprise, outside of enterprise<br />Flexible Working Hour<br />By employer > put resource where needed <br />By employee > more time with family<br />SPMI Regional Symposium 2010<br />14<br />Why Virtual Team over Co-Location<br />
  34. 34. SPMI Regional Symposium 2010<br />15<br />Section #2: Challenge Overview<br />
  35. 35. Building Team Trust<br />Creation of “co-location” environment <br />Enhancement of Interpersonal Skill<br />Measure & Recognition<br />Selection of “Right” Tool<br />SPMI Regional Symposium 2010<br />16<br />Common Challenges<br />
  36. 36. SPMI Regional Symposium 2010<br />17<br />Challenges #1: To build team trust<br />Hard to build “Interpersonal Trust” built from context of face-to-face social interaction<br />Virtual team trust is built based on PERFORMANCE of individual and team<br />Trust Believe<br />
  37. 37. SPMI Regional Symposium 2010<br />18<br />Challenge #2: To create “co-location” experience <br />Overcome loneliness<br /><ul><li>No one to chat</li></ul>Build sense of belonging<br /><ul><li>No after work outing</li></ul>Celebration for milestone<br /><ul><li>No party </li></ul>Social interaction<br /><ul><li>No birthday celebration</li></ul>Personal friendship development<br /><ul><li>Building friends for life?</li></ul>Moral<br /> Performance<br />
  38. 38. Challenge #3: To enhance inter-personal skill<br />19<br />Self-awareness<br /><ul><li>Culture
  39. 39. Language
  40. 40. Geographic </li></ul>Emotional Quality<br /><ul><li>The extra care
  41. 41. The extra patience
  42. 42. The extra positive </li></ul>Communication<br /><ul><li>Expressive
  43. 43. Precise
  44. 44. Friendly tone </li></ul>Effectiveness & Efficiency<br /> Project Success<br />
  45. 45. SPMI Regional Symposium 2010<br />20<br />Challenges #5: To measure and to recognize<br />Measuring progress<br /><ul><li>How to track before it is too late
  46. 46. How to empower while get things done</li></ul>Appraise on team and individual success<br /><ul><li>How to motivate
  47. 47. How to share success</li></ul>Performance  Project Success<br />
  48. 48. SPMI Regional Symposium 2010<br />21<br />Challenges #5: To select “right” technology<br />3 Dimension Consideration<br />Adoption <br /><ul><li>Web Meeting Solution
  49. 49. Project Tracking
  50. 50. Document depository
  51. 51. Personal Message </li></ul>Ease of use<br /><ul><li>Bandwidth requirement
  52. 52. Accessibility (e.g. China) </li></ul>Reliable<br />Efficiency & Effectiveness<br /> Project Success<br />
  53. 53. SPMI Regional Symposium 2010<br />22<br />Section #3: Common Myth<br />
  54. 54. Virtual team is for everyone<br />No adjustment is required <br />Fail because tool, not “soft skill”<br />SPMI Regional Symposium 2010<br />23<br />Common Myth<br />
  55. 55. SPMI Regional Symposium 2010<br />24<br />Section #4: How to succeed: <br /> Tip & Lesson Learn<br />
  56. 56. Paradigm Shift<br /><ul><li>Difference in managing / leading
  57. 57. Sponsor & PM needs to overcome the challenges</li></ul>Build Environment <br /><ul><li>Acquire required technology tool
  58. 58. Trust based on performance
  59. 59. Recognition and appraisal
  60. 60. Clear description of objective, expectation </li></ul>SPMI Regional Symposium 2010<br />25<br />Key Successful Factor <br />Look Here<br />
  61. 61. SPMI Regional Symposium 2010<br />26<br />Quick Tips: What works for me?! <br /> 1<br />Meeting Time Confirmation<br /><ul><li>Always provide multiple choice
  62. 62. Ask everyone to confirm </li></ul>Person Interaction<br /><ul><li>Personal update at beginning
  63. 63. Team member introduction</li></ul> 2<br /> 3<br />Clear communication <br /><ul><li>Meeting agenda, review and meeting minutes
  64. 64. Ground Rules
  65. 65. Share 2-3 weeks outlook objective, deliverable, action item </li></ul>Sensitivity <br /><ul><li>Culture, time-zone
  66. 66. Personal healthy, emotional threshold, personal development </li></ul>4<br />
  67. 67. eXpanding your Wizdom without boundries Page 27<br />Contact Info<br /><ul><li>Name: David Kuo
  68. 68. Email: david_kuo@wizxpand.com
  69. 69. Cell: +886-952509872
  70. 70. MSN: davekuo@msn.com
  71. 71. Skype: davekuo0305
  72. 72. LinkedIn: http://tw.linkedin.com/in/davekuo
  73. 73. Facebook: http://www.facebook.com/davidkuo</li></ul>PMP® Certification Instructor<br />Corporate<br />Trainer<br />SCM Solution Consultant<br />
  74. 74. Thank you for your support<br />… and your participations.<br />

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